1bet— player complaints: 37 in English

37 Complaints

1▼ Last 30 days · was 7

8 Unresolved

19.434049022593d Last complaint

52.9 Risk index

19% Resolved · of 21 with a known status

19% Withheld payouts among those

€81,350 · 1M HUF · $741 Disputed sums

1bet: 37 complaints filed in English across 3 platforms, 8 still open, disputed sums €81,350 · 1M HUF and 1 more currency. Most of them are about account blocks (35%). Risk index 52.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-22.

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What players complain about

Account blocks 35% 13

Withheld payouts 35% 13

Other 24% 9

Bonus terms 3% 1

Verification 3% 1

Status unknown 16 Rejected 9 Unresolved 5 Resolved 4 Under review 3

Sources

Trustpilot 16 CasinoReviews 13 Casino Guru 8

Complaints by month

Questions and answers

How many complaints are there about 1bet?

The English-language record holds 37 complaints from 3 platforms, 8 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-09-22.

Does 1bet resolve complaints?

Of 21 complaints where the platform recorded a status, 19% were resolved, 38% remain open and 43% were rejected as groundless. Withheld payouts account for 19% of them.

What do players complain about?

Mostly account blocks — 35% of cases, then withheld payouts (35%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 37 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 52.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 37

22.09.2026 Casino Guru Withheld payouts Under review

1Bet Casino - Player claims that payment has been delayed.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 22 Sep 2026 Automatic translation:

08.09.2026 Casino Guru Other Unresolved

Player demands compensation for losses after account mismanagement.

Player demands compensation for losses after account mismanagement. [Account] — no_react_reg_bad

03.09.2026 Trustpilot Withheld payouts

AVOID AT ALL COSTS. SCAM WEBSITE. No problem lodging money but unable to withdraw. Not sure how they are getting away wi

AVOID AT ALL COSTS. SCAM WEBSITE. No problem lodging money but unable to withdraw. Not sure how they are getting away with it to be honest. Utter SCAM

22.08.2026 Casino Guru Other Unresolved

Player's account closure request is delayed.

Player's account closure request is delayed. [Account] — no_react_reg_good

22.08.2026 Casino Guru Account blocks Unresolved

Player's account closure requests are ignored.

Player's account closure requests are ignored. [Account] — unresolved

22.08.2026 Casino Guru Account blocks Unresolved

Player's account is closed and withdrawal denied.

Player's account is closed and withdrawal denied. [Withdrawal] — unresolved

22.08.2026 Casino Guru Other Under review

Player demands compensation for losses after account mismanagement.

Player demands compensation for losses after account mismanagement. [Account] — waiting_for_casino

12.08.2026 Trustpilot Bonus terms

13.8 I have been using 1Bet’s casino, and I am very disappointed with how my cashback was calculated.According to my gam

13.8 I have been using 1Bet’s casino, and I am very disappointed with how my cashback was calculated.According to my gaming history, I had a net loss of €3,999.97 on 6 August 2026, followed by another €30 loss on 8 August 2026.The cashback promotion states that customers receive 5% cashback on real-

06.08.2026 Trustpilot Verification

Nickname - Ma.VerWhen registering, I passed face verification and sent a bank statement. When I wanted to withdraw money

Nickname - Ma.VerWhen registering, I passed face verification and sent a bank statement. When I wanted to withdraw money, they requested these documents: 1. Another identity document 2. A selfie with this document 3. Another bank statement 4. A PHOTO OF A NOTARIZED DOCUMENT. I sent them EVERYTHING,

04.08.2026 Casino Guru Other Unresolved

1Bet Casino - Player demands compensation for losses after account mismanagement.

The player from Germany had lost over €20,000 at 1bet and was facing issues with his account, which he had requested to be blocked due to his gambling addiction. Despite being on the Oasis exclusion list and making multiple self-exclusion requests, 1bet ignored his pleas and continued to promote further betting. He demanded the return of all losses incurred after his initial requests and sought assistance from CasinoGuru. We repeatedly tried to contact the casino, but no response was received, so the complaint was marked as unresolved. This was done because the casino did not cooperate, and the player was advised to contact the Anjouan Offshore Finance Authority for further help.

27.07.2026 Trustpilot Withheld payouts

As I'm writing this I'm in tears I took my baby's money for pampers to play .then when I do withdrawal since it has been

As I'm writing this I'm in tears I took my baby's money for pampers to play .then when I do withdrawal since it has been pending ain't getting any help they don't respond my emails...when I ask they on live chat they say it take time but they don't know how long.my question is how cause they are wor

24.07.2026 Casino Guru Account blocks Under review

1Bet Casino - Player's account closure request is delayed.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

19.07.2026 Trustpilot Withheld payouts

horrible website to gamble.Do Not suggest it.NO customer service delay deposit,sometimes it was not even pending.Never u

horrible website to gamble.Do Not suggest it.NO customer service delay deposit,sometimes it was not even pending.Never use it again

16.07.2026 Trustpilot Account blocks

Username:MeguxIf I could give -10 stars I would, I’ve been trying to close my account for weeks, all my emails are ignor

Username:MeguxIf I could give -10 stars I would, I’ve been trying to close my account for weeks, all my emails are ignored, live chat keeps answering the same thing over and over again. It’s sad that solicitors needs to be involved in closing accounts on this site, this will be dealt in legal way un

11.07.2026 Trustpilot Withheld payouts

I have been using various gaming platforms for many years and have never experienced this level of inefficiency. The con

I have been using various gaming platforms for many years and have never experienced this level of inefficiency. The constant back-and-forth communication, combined with 24-hour response delays, is unacceptable. I have been attempting to finalize my withdrawal for nearly a week, and the ongoing fail

27.06.2026 Trustpilot Withheld payouts

It's been day two without any response my money it's still pending chat support tells me about different departments and

It's been day two without any response my money it's still pending chat support tells me about different departments and no concrete answer I'll up date everyday until I get my money

27.05.2026 Trustpilot Account blocks

I have now been waiting for over 5 months for a solution regarding my blocked account and winnings of more than €100,000

I have now been waiting for over 5 months for a solution regarding my blocked account and winnings of more than €100,000 at 1Bet I have only ever had one account, yet my account was suddenly closed due to an alleged duplicate account. Since then, I have contacted support multiple times, but I mostly

24.05.2026 Trustpilot Withheld payouts

Una casa realmente horrible, trate de retirar mi dinero y solo ponen trabas

23.05.2026 Trustpilot Account blocks

I would give 0 stars if I could. I have tried to close my account and they just ignore me. This is the worst site to use

I would give 0 stars if I could. I have tried to close my account and they just ignore me. This is the worst site to use with zero customer service!

14.05.2026 Trustpilot Account blocks

Update 01/06/2026:1Bet informed me publicly that I would be contacted shortly. Despite multiple follow-ups, I have still

Update 01/06/2026:1Bet informed me publicly that I would be contacted shortly. Despite multiple follow-ups, I have still not received any response.I am extremely disappointed with my experience with 1Bet.On 26/27 April 2026 I explicitly requested a permanent self-exclusion and account closure due to

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How the risk index is calculated and how complaints are labelled — the method behind this section.