Everum— player complaints: 18 in English

I have been playing online since 2010. I have never seen a casino with such an incredibly low rtp in 14 years. They claim fast payouts, that is a lie. They have zero service. No one answers emails. They offer no bonuses. Truly, I would never recommend anyone play here. Scam, scam, scam if I ever saw

Dear The Pogg, Please accept my complaint against Everum casino for consideration, I need your help. On September 25, 2023, I registered at Everum casino and made 2 deposits: $100 and $500. As a result of the games, my balance became $1124. On 10/01/2023, I uploaded the following documents to my account as part of verification: photo ID Card, bank statement photo, screenshot of my Skrill payment wallet profile. On 10/02/2023, information appeared in my account that verification was successfully completed. After that, I put my balance up for withdrawal. In response, I received accusations from the casino about violating the terms and conditions, blocking my account, and confiscating $1,124. I categorically disagree with the charges brought. I did not violate the casino rules, which I know very well. I have only 1 (One!!!) account at Everum casino and only I have access to my account. The casino's accusations are offensive to me as an honest player. On October 4, I sent an official complaint to the casino, in which I requested that the accusation be confirmed by evidence, otherwise these are just words. On October 4, I received a message according to which the casino insists on its position, the casino refused to provide evidence. Due to the fact that I am convinced of my innocence, I ask you to help resolve the dispute and receive my $1,124. I am also ready to provide you with correspondence with the casino and assist in resolving a dispute with the casino. Thank you.

The casino management with two mails on 13/8 and 13/9 first increased the amount of money needed to win one gold coin which is required in one of their promotions and then on 13/9 i was denied access to their buy/ sell coins page. I contacted them and received the following answer "This is the decision of the administration "

I deposited in casino and won in December. After I verified my account and requested the withdrawal. Soon i received the following email: “One player is entitled to open one account. It is forbidden to open additional accounts to family members, OR use a single IP address, computer or other devices without the prior written permission of the Company” ”One player has the right to use a particular bonus offer only once, if conditions don’t imply multiple use. It is forbidden to receive bonuses (including freeroll tournaments) for members of the family, OR by using a single IP address, computer or other device without the prior written permission of the Company.” Casino closed my account and confiscated the money. I have only one account in casino and don't understand how it is possible. This must be some kind of mistake.

Hello. I have a problem with everum casino . Company name Everum N.V. The bottom line is that in the slots of the Endorphina provider, the amount of 232675 rubles is suspended on the balance. It is not transferred to the casino account balance. I recorded a video and contacted the support service. I was told that the software of this provider has long been disabled in connection with the work on changing the casino platform - provided a video - and did not receive a clear answer. There was no response to the request to specify the time frame for disabling the Endorphina provider, and there was no response to the request to send the account spin history in the provider's slots . Within 2 hours after contacting the support service, the provider was disconnected from the account - and 12,000 rubles were added to the balance. I took screenshots of the account with the connected provider and after disconnecting. 2 days have passed-the support service is silent-I wrote to the administrator-there is also no response. Tell me where to go with this problem ? Correspondence by mail with the support service is available. Screenshots are available , and videos with confirmation of the balance in the provider's slots are also available.I suspect fraud with the account of players under the description of works-not specified anywhere. And in fact, they can not provide the start date of these works.

Hello. I have to complain about the Everum casino. I sent my documents to the casino for withdrawal. I got a chat response that my account was verified and I could withdraw my money. The next day, the casino requested a passport photo, with the date and name of the casino. I provided it. 4 days ago, I received a letter that my account was blocked. The casino explains the lock is very strange. It 's part of a letter from the casino. "The rules of our casino prohibit the creation of more than one account, as well as the use of bonuses (which include playing in free tournaments) by relatives, or using one IP address, computer or other device without the written permission of the Company. Because you repeatedly violated these rules, we were forced to block your account and confiscate the funds won." These are strange charges. I sit at home in quarantine, playing from my own computer. No one but me uses the name. Moreover, if the casino believes that I repeatedly violated the rules, why did they ask for a lot of my documents? I suspect they just don 't want to give me my money.

My account was blocked after I started to withdraw money from him. The operator said that it was because I used someone else's card to replenish and withdraw funds from the account. The card really does not belong to me, but to my friend who also had an account in EVERUM but they blocked him too. I did not commit any illegal actions. Please understand

Hi there, This casino accepts Dutch players, as this is contrary to the license they have received from Curacao eGaming My account was created the moment you still accepted Dutch players, because they also had a Malta license. It is no longer active since what I can see from June. From that moment they should not have let me play anymore, I now find out. So I want all my deposits refunded from that moment on. So from 11 June 2019. That they may no longer accept me since the solo license is also known to the licensee. I have evidence of the term change.

Hello, I deposited at everum casino and claimed a match bonus they offered me by email for new years. I had some good luck and turned my $100 deposit into $2,280. I wanted to cash out my winnings so I sent them my documents and request a cash out. They sent me this email later, We regret to inform that your Everum Casino account has been permanently closed due to the breach of Terms and Conditions: “One player is entitled to open one account. It is forbidden to open additional accounts to family members, OR use a single IP address, computer or other devices without the prior written permission of the Company” ”One player has the right to use a particular bonus offer only once, if conditions don’t imply multiple use. It is forbidden to receive bonuses (including freeroll tournaments) for members of the family, OR by using a single IP address, computer or other device without the prior written permission of the Company.” The remaining balance of your account confiscated, 100 USD deposit returned to your Ecopayz account I do not have any other account at everum casino. I also know that no one in my family plays at online casinos. I hoped this was a mistake, so I contact them by email but nobody responds to me. [EDIT] I hope you can help me. Thank you.

I am currently blocked in almost all MGA casinos as i am diagnosed with gambling disorder, bipolar and postpartum depression. I do not have mental control to stop. I have been on medications backed up by prescription and notarized medical certificate. I humbly ask that you help me recover the funds due to me being self excluded legally and mental incapacity.

Hi I recently joined everum and they were very rude to me. I dont know how this [EDIT] has a job. He banned me from chat for asking for a bonus. I was not rude he was just a real jerk to me. As it was one of your deposit guartees casino I gave it a shot. This casino treats me this way after i deposit thousands of dollars this summer. What do you recommend I do. These guys have no respect and I will not play there again

very rude staff I asked for a bonus and they banned me from chat. No reason they must be corrupt. Not depositing again

Hello! So what happened next I registered 6.8.2019 and deposit 100 euros and I get 100 euros welcome bonus also. After I play and wager my bonus I have 1151,60 euros to my account and I make withdrawal. Then I normally verify my account and everything else, but then suddenly they send me email that they will forfeit my winnings and return only my deposit to the account. And they send me this, One player is entitled to open one account. It is forbidden to open additional accounts to family members, or use a single IP address, computer or other device without the prior written permission of the Company. They send, One player has the right to use a particular bonus offer only once, if conditions don’t imply multiple use. It is forbidden to receive bonuses for members of the family, or by using a single IP address, computer or other device without the prior written permission of the Company. In the case of bonus abuse the Company reserves the right to cancel the bonus itself, as well as winnings. It is not possible that I have multiple accounts there. I play with my iPad and I shared the internet on my own phone. So what they are blaming me cant be true. I dont know what the IP is when you share the internet on your phone, but I dont have multiple accounts there or anything like that. So, I hope that you can help me to get my winnings, because they belong to me and you are the reason that I play this casino....

Yesterday I played in this casino, won money and applied for withdrawal. At night, I received a message from the casino support service stating that my account was temporarily blocked, will contact me soon. I wrote in the chat, they said to wait, they did not let it be known in time. Please understand what the reason for the blocking, I would like to quickly solve the problem and withdraw the money won.

I made a deposit for 40 euros and I won 450 euros after having bet 40x the bonus, then I made a deposit of 10 euros for skrill to be able to make the withdrawal and in the end they took all my earnings I do not recommend it at all. This is the email they sent me: Unfortunately while checking your betting history we noticed that you breach bonus terms For this reason we have to cancel your withdrawal and deduct 450.21 EUR from your account. You can request new cash out for the amount of your initial deposits.

this casino is total unfair crazy amount of dead spins i recommend you to not play on this casino

Hello, I have been attempting to withdraw some winnings (2000 euros – $2900 CAD) from Everum Casino since October 20th and October 22nd and it now seems I am just getting a run around story. At the beginning I trusted their explanations and accepted their reasoning for why the withdraw process has not been able to go through but now it seems it is just a stalling charade. There were several reasons I chose this casino and they all came from 'Online Casino Review Sites” such as yours. You and the others presented many pros about this casino. Such as; the number of games they offered, the types of withdraw options that were available, the speed at which a withdraw can occurred, and the communication factor and for the better part these pros were correct except for two of them it is not accurate. The means I use to withdraw winnings from a casino is the option of the “bank transfer” and this process was available through Everum Casino as presented by your site. So now I am trying to withdraw funds and this process in actuality not available to me since I am “Canadian”. As stated by Everum Casino, “ We have been told that it is not possible to send withdrawal to your card due to restrictions set for any bank. As for Bank transfer we do offer bank transfers and within SEPA it normally takes 1 day to be credited to recipient account. Unfortunately our German bank follow compliance rules and do not allow to send funds to Canada.” I have withdrawn funds from other casinos who are I believe are a part of SEPA and these transactions have been successful. So I am not getting why this option is not available? I have a transcripts of all the correspondents I have had with them from the beginning and if you would like to see and read to get a better feel for the situation I am willing to forward them on to you. Maybe I am totally wrong in this... Thank you for listening.. [EDIT]

Everum Casino was (and might still) having issues with there servers causing errors. At most slots i was kicked out within 2/3 minutes and constantly had to reload the slot. As ussual on pretty much al slots games were restored where they left and you could continue where you left. This is esspecialy important at a binus game off course. On tuesday however i played on a game Lucha Maniacs (Yggdrasil) and got the bonus game (0,75 stake) when i was kicked out due to technical errors. I contacted the chat a few minutes later after reloading didn’t get me back to the bonus. I was told it would be restored later and continued gameplay. I had a few good wins and went to bed. The next day the issues were still there and most games would even startt. lucha however did, but the bonus was still not restored. I started playing again and as before another bonus game was about to initiate when the same error occurred (in the meanwhile i did get 2/3 bonuses that i did manage to play through) i took a picture again and contacted support. Unlike the day before they could not restore the game and basicaly told me, shit happens. They did not even come up with an apology knowing the issues were happening (apologised about the servers and website in an earlier occasion) and told me the could give me some bonus spins and that would be it... off course i said that the games should be restored on which they responded that they can and will not do that and i just had to take it.... A long argument (not rude) started then, on which i claimed that i find this matter very unfair since i paid for the spins and the bonus game (and it’s price) and now have two bonuses and there winnings that are not granted and Everum does not have to pay. Again the only reaction. To bad, we have issues and you just have to cope with it. We will not restore the games and any winnings you would have gotten will be kept by the casino. I find this very offensive and not customer friendly, it’s plain rude and unfair in my opinion and i immediately withdrew my balance and left the casino.