SlotsPalace Casino— player complaints: 22 in English

Reason: Declined payment Hello AskGamblers team,I am writing to submit a complaint against SlotsPalace Casino.I won €4,440.16 playing slots on the platform. On September 24, 2026, I requested a withdrawal of €500, since the casino has a daily withdrawal limit of €500.The next day (September 25, 2026), when I tried to make another withdrawal of €500, I received a notification that my account has been restricted. Furthermore, when I check the verification tab in my profile, there are no pending document requests or instructions from the casino.I consider the retention of my funds to be unfair and unjustified, as my account was locked without any clear reason or verification prompt.I kindly ask AskGamblers to help me resolve this issue and assist in unlocking my account so I can withdraw my winnings.Thank you, --- Ответы в треде --- amarmeh 1 day ago Hello AskGamblers Team and SlotsPalace Representative, Thank you for your response. However, I decline to send my sensitive personal documents via email to the casino support. My account was restricted immediately after my withdrawal request under a vague "admin decision," and the verification portal on the website has been completely unavailable to me. Asking me to email sensitive ID documents, bank statements, and selfies creates a massive security risk and opens the door to endless delays and arbitrary rejections, which has been my experience with this operator so far. Since the casino blocked my account without transparent reasons and failed to provide a functioning verification tool on their platform, I kindly ask the AskGamblers team to intervene and rule on this complaint so my remaining balance (€3,940.16) can be released without these forced, retroactive hurdles. SlotsPalace Casino • Representative 1 day ago Dear Player, Thank you for reaching out to us. Please be advised that in order to process the withdrawal of your remaining account balance, your account verification must be fully completed. Kindly provide all requested verification documents directly via your registered email address. Once received, our team will review your account and proceed accordingly. We appreciate your cooperation and will finalize your balance transfer as soon as your account verification is complete. Kind regards, SlotsPalace Team amarmeh 4 days ago Hello SlotsPalace Representative, Thank you for your response. However, I must point out that the verification tab or portal is completely missing from my account dashboard, meaning I have no technical way to upload any of the requested documents. My account was restricted immediately after my withdrawal request without any transparent reason, and now I am blocked from using the verification portal entirely. Since I am unable to access or complete these arbitrary verification steps due to your system's restrictions, I request that you process my remaining balance (€3,940.16) and release my funds without further delay. SlotsPalace Casino • Representative 4 days ago Dear Player, We are writing to inform you that your withdrawal request is currently pending completion of our standard account verification process. To proceed with your withdrawal, please provide the following required documents via the verification portal: Identity Document: Valid government-issued ID (Passport, National ID, or Driver's License). Proof of Address (POA): Recent utility bill or bank statement (issued within the last 3–6 months). Transaction History (TRX): Official bank statement or payment portal statem­ent­/tr­ans­action history covering the period from 23.09.2026 to 24.09.2026 in PDF format. Selfie Verification (Onfido): Please complete your Onfido verification here: https:­­//­e­u.o­­nfi­­do.a­­pp­­/f/­­9f­d­5­58­­9b-­­d3­6­9­-4­­a1f­­-b­e­1­7-­­bcf­­c2­1­4­dcee4 Selfie Holding ID: A clear selfie of yourself holding your physical ID card, ensuring your face and all ID details are clearly legible, with our website open in the background (Reference example: Selfie Example). The verification portal is active on your account to receive these documents. Your withdrawal will remain pending and will be processed promptly once the verification review is completed. Thank you for your cooperation. Kind regards, SlotsPalace Team

Reason: Refund declined I am submitting this complaint regarding SlotsPalace and requesting a refund of €350.I made two deposits to my SlotsPalace account, one of €200 and one of €150, for a total of €350.I contacted SlotsPalace directly regarding this matter and provided the relevant information and evidence. The casino subsequently closed my account, but I have not received a satisfactory resolution or refund.I believe that SlotsPalace did not comply with its own terms and conditions in my case. I am asking AskGamblers to review the situation and assist me in recovering the €350 I deposited.I can provide screenshots of my communication with SlotsPalace, confirmation that my account was closed, deposit/payment evidence, and any other documents required.Requested resolution:I am requesting a full refund of €350 and a proper explanation from SlotsPalace regarding the handling of my case.Thank you for reviewing my complaint.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Sep 2026 Automatic translation:

Me and My Gf gave both tried this webiste and it is horrible the Customer service reps are honestly useless you ask them any question they say ill go adk the relevant team please stay online then your sitting there for 10-11 mins. Then the casino is horrible the games are just set ro rinse and repea

They lure with outrageous offers that are completely fake, just make you deposit. Service is horrible, not responding to messages and bad service overall.

Not a good place to play when you try to withdraw your money they have every excuse in the world not to pay you I’ve been waiting 12 days for a $800 pay there misleading I would highly recommend not playing on this site 20th of October I made my withdrawal and it’s the 1 November still nothing defin

i have played here a lot and spend to much money when i won and tried to withdraw they didnt let me get the money out very bad website i dont recomend to use obly if u want to lose ur money

Slow payouts and barely any bonuses. Streamers show winnings and withdrawals of thousands yet its capped for normal people at 800.Usually takes over a week to clear.A lot better options

Worst and wining in this game is absolutely zero. Very hard to withdraw money too.

Guys don't play there,u can win but u can't get winning out

The worst online casino in Ontario, after 10 days I still have not received the funds I withdrew, then don't respond to emails and live chat just gives excuses. Had to file a formal complaint with AGCO. These con artists will take your money but if you are lucky enough to win they don't pay. Stay aw

Since my last review, I have received 2 withdrawal statement emails, then 7 working days later, respectively, I receive an email stating payment method is not accepted. Seems strange considering I have successfully used this payment method previously. I am now of the opinion this casino does not an

I have $4900.00 winnings that I tried to cash out for and as of 7-2-2024..I had to pay $58.00 to be able to cash out..my cash outs are still in review. When I contacted the customer service department by email was told I had to upgrade to get the money

Absolute scam, couldn't even withdrawal my winnings as withdrawal window would not load.. stay away from this money grabbing site. So all the casino streamers who play on this casino basically promote scam casino Website that doesn't let you withdraw your winnings

I have been waiting on my withdrawal for 5 months now. I’ve emailed and chatted with them and still nothing. They told me I would get my funds faster if I paid $50 more dollars . I paid a total of $100 dollars and nothing. I have two withdrawals pending one is for $2000 and the other one is for $100

I can confirm that all the other reviews are accurate this site is a scamming site as you can never withdraw your winnings i waited more than a week to withdraw still nothing.. stay away from this online casino they will steal your money. I dont know how this site still not reported in aams.. but I

I won a lot of money on the site about 10,000 and it said it was supposed to pay out within 5 to 30 minutes then I asked them about it and they said 24 to 72 hours has been more than 72 now and my withdraws are still pending, and they won’t answer me back now

I losy my money without playing i heve screen shot about my gamę history and my saldo on casino

They are a scam casino. Fast to win but you never can withdraw from the winnings.

Not payiing in time..im waiting for more than one week noww.and righting beging Every day!!!!And Costumers service really. 👎👎👎 bed!!And im Still waiting for my money!!!