Account blocked since Sept 3 2026
Reason: Account closure
My Roobet account (username: jesuissardine) has been blocked since September 3rd, 2026 — over a week now — with a balance of €1300 that I cannot access.I have made the following attempts to resolve this directly with Roobet, all without success:4 emails to their support team, none of which received a responseA message sent via their official Twitter/X accountContact attempted through my affiliate program contact at RoobetI have received no explanation for the block — no mention of a KYC request, security review, or any other reason. Roobet has simply gone silent.I am requesting mediation to either:Obtain a clear explanation for the block and, if applicable, a straightforward path to resolve it (e.g. document verification), orReceive a refund of my €1300 balance if the account cannot be reinstated.I am willing to provide any supporting documentation (screenshots of emails sent, dates, Twitter message, transaction history) needed for this case.
--- Ответы в треде ---
AskGamblers • Support Team 1 week ago Dear @apb7180,The AskGamblers Complaint Team is kindly asking you to assist the Roobet Casino team further and send the required verification paperwork.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.Thanks for your cooperation.
Roobet Casino • Representative 1 week ago Dear Jesuissardine We already asked you for Source of Funds Verification explaining the origin of your funds; Please provide us with a Source of Funds statement explaining the following: 1.) How did you acquire the funds deposited on Roobet? 2.) Which Service or Exchange did you use to lawfully exchange your FIAT currency to the crypto deposited on Roobet? 3.) Please provide us with the transaction log from the lawful exchange or service to Roobet Thank you in advance
apb7180 • France 1 week ago Hi AskGamblers team, has Roobet sent the evidence they mentioned to your support email? I'd like an update on the status of this case before the deadline expires, as nothing appears on this thread yet.
Roobet Casino • Representative 1 week ago Dear AskGamblers Team We have sent the requested information via email Kind Regards Roobet Team
