I was banned in the chat for no reason
I was banned in the chat. When I spoke with live support, they said I have another account, which was the reason for banning my main account.When I asked about this account, they asked me to speak with support via email.I sent them a message asking about the account they claimed was mine. What surprised me is that I received a response saying: "According to our investigation, we cannot share with you any information about this account, and the ban decision is final."I have read the site's policy and know all the rules. I also know that the site can close or ban any account according to certain terms. I have been a member since 2022, and I know a lot about this place.There is nothing that says you do not have the right to appeal the site's decision.This means: You are accused of something imaginary, and when you ask them for proof of what they said, they refuse. This is not fair.I don't care about the ban, but I don't like being accused of something I didn't do. Also, how can I accept a ban decision when you haven't given me anything that proves I'm guilty, except saying "you are guilty"? They can investigate and they will find that I have 2 accounts that were verified with my identity, and they can see my login history to the site and everything I say on the site.If I wasn't sure of what I'm saying, I would have accepted their decision. Do you think what the support team is doing is professional? They don't even try to listen to me as if I'm a nobody.
