Roobet — player complaint #32958, 2026-07-05: verification

Reason: Verification issues Hey everyone,I am posting this to warn other players and to get the attention of Roobet’s management. Roobet has been holding my money hostage for over a month now, using endless "verification checks" as a deliberate stalling tactic to avoid paying me out.Here is the exact timeline of how they treat their customers:The Setup: Over a month ago, I requested a withdrawal and was denied and asked to complete a Source of Funds verification. I immediately wanted to cooperate and follow the rules.The Document: I submitted my official, govern­men­t-r­egi­stered Norwegian pay slip (Employer:< removed >). It shows my full name, the year (2026), and all legal tracking info. They rejected it, claiming it "didn't meet standards", which is completely absurd for an official document.The Stalling: For weeks, every time I email them for updates, I just receive the exact same automated robot answer: "We will notify the team and get back to you." They never do.The Ghosting: Yesterday, I tried resolving this via live chat. The agent ("Lucy") was listed as active but completely ignored my messages for hours while I was just begging for a manual review (see attached file)The "Soft-Ban" Retaliation: When I finally had enough and pasted a formal notice demanding a compliance manager, the agent literally terminated my session 15 seconds later. They blocked my chat access and forced a fake "network connection error" screen to pop up just to get rid of a complaining customer.Conclusion:This is classic predatory behavior. Roobet is trying to wear me down, hoping I will give up or gamble my balance away. It is a severe breach of gaming regulations to actively block a player from contacting customer support when they ask for their rightful payout.I demand that a real Compliance Manager looks at my case, approves my authentic income documents, unblocks my live chat, and releases my funds. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 3 months ago Dear all, This complaint has been reopened as per Roobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution. AskGamblers • Support Team 3 months ago Dear Roobet Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. alexanderi07.idland 3 months ago Hello. The amount in my account is 93$. I also have an unrecieved btc transaction (90$) from a month ago that still hasn’t been handled by the team. Transaction ID: 20ac4b­9f8­f37­9f0­d91­6b4­5f4­994­eb1­afd­1b0­57e­aff­22f­c63­728­831­c8b­dbc141a