Horrible operators and address verification process
This is simply shocking. I've never encountered anything like this before. The company is EXTREMELY disloyal and treats users like cattle.I wanted to complete Level 3 verification (address verification), as I do everywhere else. All other popular establishments accept my documents without a problem; it was a bank statement. Roobet initially accepts it, but then rejects it three minutes later. It took several days and hundreds of support messages. They changed their requirements every time. First, they didn't like the lack of a bank logo (though it does have a seal, and I confirmed the document was official), then the document type (even though I originally sent a PDF), and then the fact that the statement didn't have TRANSACTIONS (for address verification, mind you). Okay, I emailed them and asked for an alternative solution or an ADR available to players. They responded with the most formulaic and evasive responses, but they seemed to have conveyed something, but I still didn't understand.I wrote to my bank again, just to please them, and asked for all the stated requirements (which is not easy for me, the bank responds slowly). The statement literally has everything: address, my financial activity, any outstanding debt (no debt), the bank logo, as they demanded, EVERY transaction, 19 pages with the seal and signature of the responsible person, and they STILL REJECTED it. What am I supposed to send them? I don't understand???? Let me remind you that this is proof of address, not proof of funds. Moreover, I clarify that they initially didn't write me any requirements, and then replied that they needed transactions and a logo, and the document fully complies.I have all the dialogues, all the correspondence, everything is saved down to the last detail. I haven't even started playing with their company, and already I'm having such problems. I can't imagine what would have happened if they had requested verification during the payment. I have no other documents, only the bank statement. This is simply disgusting. The operators respond with templates and are unwilling to help. They don't care what you write, not to mention that the operators themselves apparently don't even know the exact requirements if they write different ones every time. I never trusted reviews, but now this is just a cry from the heart. Draw your own conclusions.
