RoboCat Casino— player complaints: 42 in English

Targeted reactivation after addiction disclosure, refund inconsistencyI disclosed a medically documented gambling addiction to RoboCat on 29.08.2025 and my account was closed as a result. On 15.04.2026 I was targeted with a personalised "VIPHive" marketing invitation despite this. Ten days later, on

Reason: Delayed payment Dear AskGamblers Team,I would like to submit a complaint regarding two pending withdrawals from RoBoCat.One withdrawal of €445 was requested on 15 August 2026, and a second withdrawal of €400 was requested on 5 September 2026.Both withdrawals are still pending and are currently shown as outstanding withdrawals in my RoRoCat account.I would therefore kindly ask AskGamblers to assist me in getting both withdrawals processed and paid as soon as possible.I have attached a screenshot showing the two pending withdrawals, totaling €845.Note: RoBoCat is only listed under the “Casino” category on AskGamblers. However, my complaint concerns exclusively my sports betting account with RoBoCat. I did not play any casino games there. Since there is no corresponding Betting category available for RoBoCat, I selected “Casino” for this reason.Thank you for your assistance.Kind regards,Julian

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 Automatic translation:

Scam casino! Don’t expect to win, or even have (fun) playing here. They are running the same scam model as all other new casinos.. dead games with dead bonuses and 1000s of dead spins. And WHEN you ask to close account, they will stall and try to give you bonuses left and right to keep you there. IF

Reason: Delayed payment I am submitting a complaint regarding a delayed withdrawal from RoboCat Casino.I requested a withdrawal of €60 on 30 August 2026. My account is [fully verified / verified, if applicable], and I have not been informed of any missing documents, additional verification requirements, account restrictions or other issues that would prevent the withdrawal from being processed.According to RoboCat's own Terms and Conditions, section 6.15, withdrawal requests are worked through by the Financial Department within 3 business days after the request is made, provided that the relevant conditions and checks have been completed.Since 30 August 2026 was a Sunday, the three business days were 31 August, 1 September and 2 September. Today is 3 September 2026, meaning that the stated three-business-day timeframe has already passed.I contacted RoboCat's Live Chat to ask for an explanation. Instead of providing a specific reason for the delay or a processing date, I was told that there is a “high volume of requests” and that there may sometimes be delays.I specifically referred the agent to section 6.15 of their Terms and asked why the stated timeframe was not being followed. The agent then told me that my request had been forwarded to the relevant team, but also stated that they were unable to provide me with a specific timeframe.I understand that occasional delays can happen. However, my concern is that RoboCat has published a specific withdrawal processing timeframe in its own Terms and Conditions, and when that timeframe passed, I was not given a clear explanation as to why it was exceeded.I am therefore asking AskGamblers to assist me in obtaining:A clear explanation from RoboCat as to why my withdrawal has not been processed within the timeframe stated in section 6.15.Confirmation that there are no outstanding verification or compliance requirements on my account.Processing and payment of my withdrawal as soon as possible.A clear and specific timeframe for when the withdrawal will be processed.I have screenshots of the relevant section of RoboCat's Terms and Conditions, my withdrawal request, and the complete Live Chat conversation and can provide them as evidence.I would appreciate AskGamblers' assistance in resolving this matter.

Reason: Delayed payment I am submitting this complaint regarding two delayed withdrawals requested on Friday and Saturday from RoboCat Casino.My account is fully verified (KYC completed). According to RoboCat's terms and conditions, withdrawals are processed within 3 business days, which has now been exceeded.I have contacted live support multiple times. Agents confirmed an "unusual delay" and claimed to escalate the issue to the finance team, but the funds remain pending and no payment has been issued.I request AskGamblers' assistance to ensure RoboCat approves and processes my withdrawals immediately.

The player from Ontario has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Ontario has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Aug 2026 Automatic translation:

⚠️ WARNING TO OTHER PLAYERS – 1 STARI strongly advise other players to be cautious before using Robocat.I requested a €500 withdrawal on 20/08/2026 at 16:50, and as of today, it is still showing as “Under Review.”I contacted customer support and was told that a technical issue was causing the delay.

The player from South Korea has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from South Korea has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Aug 2026 Automatic translation:

The player from Italy is facing difficulties withdrawing her funds of €410.00 from Robocat Casino due to ongoing verification requests for a physical card, despite using a virtual debit card. She has provided numerous documents but has not received a resolution.

The player from Germany filed a complaint against Robocat Casino for unlawfully reactivating her account despite her documented gambling addiction, which had been acknowledged by the casino. She sought a full refund of her net losses due to serious violations of player protection laws and data protection breaches, as the casino had ignored her requests for information. During mediation, we obtained the casino’s confirmation that her account had been reopened after a gambling-related disclosure and that net losses of €4,560 had been calculated and offered as a refund. After she agreed to the refund and the casino reported that the refund was in progress, the payment of €4,560 was received, and the complaint was marked as resolved.

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The player from Germany requested the closure of his account at Robocat Casino on March 23, 2026, but despite confirming the closure, the account remained open, resulting in further financial losses. We reviewed the case, contacted the casino, and the account was permanently closed with a refund of €130 of his net losses agreed. After the player provided his bank details, the casino completed the refund successfully. The complaint was marked as resolved.

The player from Germany had made three withdrawal requests that were delayed, despite his account not requiring verification and no other reasons for the delay being apparent. We asked him for details about previous withdrawals, the games played, whether a bonus was used, and the dates of the withdrawal requests, but he did not reply. As a result, we were unable to investigate the case further. The complaint was therefore closed due to lack of response from him.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn’t been received yet. She wanted to cash out €11,500 and reported that the casino was not paying out winnings and was blocking accounts. We advised her to wait for the standard processing period and to cooperate with any KYC checks, and the complaint was then marked as resolved after she confirmed the issue was settled.

The player from France had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. We initially waited for the casino’s KYC and processing period, then the casino confirmed that the account had been verified and forwarded the pending withdrawals for processing. Later, it reported that all pending payments had been handled and that no remaining balance was left to be processed. As the player did not respond to our final follow-up, the complaint was closed for now due to lack of communication.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.

The player from Ontario had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The delay was explained as potentially due to ongoing KYC verification or a high volume of withdrawal requests, which could take up to 14 days to process. The player was advised to be patient and cooperate with the casino during this period. The complaint was marked as resolved after the player confirmed that the issue had been addressed.

The player from Germany had difficulties with self-exclusion at casinos and estimated a loss of around €2000, potentially more. He questioned whether he could sue for a refund, citing that he had repeatedly tried to self-exclude but was allowed to continue playing, which raised concerns about his gambling problem. We attempted to clarify the difference between account closure and self-exclusion and requested further information and communication from the player to investigate the matter. Due to the player's lack of response to our inquiries and reminders, the complaint was closed without resolution. The player retained the option to reopen the complaint by resuming communication.

The player from Germany had requested an account blocking due to gambling addiction on February 27, 2025, but the casino had not acted on this request. Despite multiple emails and a chat request, he continued to deposit and lost €765 since then. After further communication with the Complaints Team, the casino was contacted for clarification and eventually requested the player's bank details to process a refund. The player received the refund and confirmed that his account had been successfully closed. The issue was marked as resolved by the Complaints Team. Later, the player reported that his account had been reopened without consent, causing additional losses of approximately €3,326. Following further investigation, the casino offered a refund of €4,223, which was paid to the player. The complaint was then marked as resolved by the Complaints Team.