LuckyKong Casino: 7 complaints filed in English across 2 platforms, 3 still open. Most of them are about account blocks (43%). Risk index 50.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
Status unknown 3
Unresolved 2
Under review 1
Rejected 1
Sources
Casino Guru 4Trustpilot 3
Complaints by month
01
04
05
08
09
Questions and answers
How many complaints are there about LuckyKong Casino?
The English-language record holds 7 complaints from 2 platforms, 3 of them without a resolution; 3 carry no status from the platform. The latest one is dated 2026-09-08.
What do players complain about?
Mostly account blocks — 43% of cases, then bonus terms (14%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 7 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 50.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 7
08.09.2026Casino GuruAccount blocksUnresolved
Player's account has been unjustly closed and funds confiscated.
Player's account has been unjustly closed and funds confiscated. [Account] — no_react_reg_bad
08.09.2026Casino GuruAccount blocksUnresolved
Player’s account is closed after deposit.
Player’s account is closed after deposit. [Deposit] — no_react_reg_bad
08.09.2026Casino GuruAccount blocksRejected
Player’s account has been closed without reason.
Player’s account has been closed without reason. [Account] — rejected
07.08.2026Casino GuruWithheld payoutsUnder review
LuckyKong Casino - Player's withdrawal has been delayed.
The player from Ireland has not received her funds after requesting a withdrawal three weeks ago, despite completing the verification process and having her account verified. She has been contacting live chat support and sending emails daily but has not received any updates or responses.
27.05.2026TrustpilotOther
Won some but worst experience. I'm trying to close my account down but they keep saying within 2hrs! That's been ove 4 h
Won some but worst experience. I'm trying to close my account down but they keep saying within 2hrs! That's been ove 4 hrs now. Don't trust this site.
04.04.2026TrustpilotBonus terms
Actually pretty quick for withdrawals but just had a terrible experience.Was given a bonus and played through Managed to
Actually pretty quick for withdrawals but just had a terrible experience.Was given a bonus and played through Managed to win some funds then it just disappeared from my account. They then started to make up lies about wagering requirements which never applied before.Do not gamble with this casino t
31.01.2026TrustpilotVerification
It’s been around 6 months or so of trying to contact support to have my account verified so that I can withdraw my money
It’s been around 6 months or so of trying to contact support to have my account verified so that I can withdraw my money and nothing absolute silence CRICKETS!!! HORRIBLE!!!
