Vegastars Casino— player complaints: 20 in English

The player from Australia attempted to withdraw $3,300 from her Vegastars account but had her withdrawal canceled and later found her account suspended. She disputed the casino's claim of a Terms and Conditions breach and requested her winnings to be reinstated, or evidence of the alleged breach due to her inability to access her account. After reviewing both sides, we rejected the complaint because she created a second account while her original account was under an active time-out, which breached the casino’s one-account and responsible gambling rules. As a result, the winnings from the duplicate account were voided and could not be paid out.The player from Australia attempted to withdraw $3,300 from her Vegastars account but had her withdrawal canceled and later found her account suspended. She disputed the casino's claim of a Terms and Conditions breach and requested her winnings to be reinstated, or evidence of the alleged breach due to her inability to access her account. After reviewing both sides, we rejected the complaint because she created a second account while her original account was under an active time-out, which breached the casino’s one-account and responsible gambling rules. As a result, the winnings from the duplicate account were voided and could not be paid out. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 20 Sep 2026 | Closed : 28 Sep 2026Automatic translation:

They don’t give you withdrawals Instantly taking your money but over a week for a interac e transfer withdrawal, ask for the transaction number and nothing they keep asking for my banks statements. Also turned off my live support chat so can’t keep messaging to ask, over a week with nothing but crap

I’ve deposited thousands and withdrew thousands until I withdrew 1550$ not a huge amount I know but when they say it has been in processing for 14 days now !! Don’t use these people cause your withdrawal might fall through the cracks and you’ll be stuck with them saying we’re waiting on finance who

trash is all i can say the give back is zero dont recommended playing here

Been 2 weeks for a withdrawal amount of less then 1k. Continue to bounce back into my playing account. No clear view or direction on why I can’t withdrawal it. So shocking! They tell me again and again to make a withdrawal of the amount and give it 3-5business days. 2 weeks later not a single dollar

The player from Australia had his account fully verified and successfully withdrew AUD $20,000. However, after requesting another withdrawal of the same amount, his account was permanently closed without a clear explanation from Vegastars, despite his requests for clarification on the specific Terms and Conditions he allegedly breached. He sought an independent review of the account closure and the refusal to process his withdrawal. We asked the casino for evidence and requested additional verification documents from him, but he did not respond to our follow-up messages and reminders. As a result, we were unable to continue the investigation and the complaint was closed for now.

Delayed deposits, shady bonuses where you can’t withdraw without wagering 40x your deposit, constant crashing and error codes. I would highly recommend literally any other online casino.

The player from Australia was waiting for a $1000 bank transfer that was supposedly made on July 17 but had not been received after six business days. Despite providing proof of payment and contacting his bank, he received only generic responses from customer support. We advised him that withdrawals could take longer due to KYC checks or processing delays and asked him to wait up to 14 days while cooperating with the casino. The complaint was later marked as resolved by the player.

The player from Australia, a former VIP customer of Vegastars Casino, filed a formal complaint regarding withdrawal cancellations, inadequate complaint handling, and VIP conduct. She raised multiple concerns over an extended period, highlighting issues with account management, repeated communication about losses and bonuses, and a lack of transparency in responses to her complaints. We reviewed the detailed information and evidence provided but determined that the complaint concerned VIP conduct and service quality, which fell outside the scope of disputes we could mediate. Consequently, the complaint was closed as no unfair treatment related to unpaid winnings or account restrictions was identified.

The player from Australia requested a withdrawal before submitting this complaint. Unfortunately, their winnings had not yet been received. The player reported a delay in withdrawal processing due to cryptocurrency withdrawal maintenance that lasted for over two months, despite having passed KYC verification and having made successful withdrawals previously. We intervened by contacting the casino and handling communication on the player's behalf. The issue was subsequently marked as resolved following the player's confirmation.

Very dodgy company. I asked them how I would go about deleting my account and then they deleted my account without deleting my card etc off the account. Vegastars are always changing their website name as well, one week it will be Vegastars5.com the next it will be Vegastars11.com, they changed thei

The player from Japan filed a formal complaint regarding the closure of his account and the withholding of approximately $20,000 USD. He highlighted inconsistencies in the casino's explanations for the closure and sought clarification on the actual reason and the status of his remaining balance. Despite attempts to resolve the issue directly, the casino ceased communication. After a thorough investigation, we concluded that the casino's evidence substantiated breaches of its Terms and Conditions, including the use of multiple accounts and document discrepancies during verification. Therefore, the casino was contractually entitled to close the account and withhold the winnings, and the complaint was closed with this outcome.

Terrible communication, service and withdrawal took a long time. Had a VIP host, Harry. You ask for a bonus and they say they don’t have any after spending thousands of dollars on this site and getting peanuts back. The win to loss ratio is terrible even with enhanced bets on the slots. Hardly get

The player from Australia was unable to withdraw their winnings despite having provided the necessary verification, with repeated denials occurring since the initial attempt. The Complaints Team requested details about the documents submitted and communication with the casino to assist in resolving the issue. However, due to the player's lack of response to inquiries and reminders, the complaint investigation could not proceed. Consequently, the complaint was closed for the moment, though the player could reopen it if they resumed communication.

Took my entire balance and didn't do anything to help just gave excuse after excuse when asking for help amd nothing done and when fully verified and try to withdraw always a process to get it sorted with not much help just more and more excuses

I have made many deposits and a few withdrawals all delivered within a few hours. My most recent withdrawal is now 7 days late and their customer service just keeps telling me it is under review with a generic message. This feels like a scam to me.

They have had a downtime for crypto withdraws for over 3 weeks now and it’s starting to get out of hand. I have over $20,000 that I want to withdraw and all they do is tell us to wait. You think they would get it back up and running as soon as possible but it doesn’t seem that way at all. Not sure e

This is now a follow-up to my original review.Nearly two months after my formal complaint was first raised, I am still waiting for a substantive response from Vegastars.During this period, Vegastars publicly stated that my complaint was receiving their “highest priority” and that their VIP managemen

Game play was fine and okay. Was okay with smaller withdrawals however, when I tried to withdraw up to $4000 it needed verification, and although I have verified, my withdrawal has not been processed. They make withdrawal so difficult. Can anyone help with withdrawal and speeding the process up as o

I won $600 and when I went to do my withdrawal, they emailed me to verify documents. I then replied back, got an email saying “cash out cancelled, but you can use what you have in your account” go back to login to my Vegas account, and now it’s been banned! I’ve emailed them multiple times but no re