RoboCat Casino— player complaints: 42 in English

The player from Ontario had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported a delayed withdrawal of $2,225 CAD from RoboCat Casino despite her account being fully verified and previous successful withdrawals. After the recommended processing time passed without resolution, the Complaints Team engaged with her to gather more information and monitor the situation. The issue was later marked as resolved following the player's confirmation, though specific details of the resolution were not disclosed.

The player from Germany had requested a withdrawal three weeks ago but had faced delays and received generic responses despite having completed KYC. He had sought clarification on the reasons for the hold-up. The player had confirmed that the winnings were earned using an active bonus, his account was fully verified, and the withdrawal remained in the initial processing stage. We had requested additional information and correspondence to investigate further but did not receive a response from the player. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from New Zealand had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. He reported that his first withdrawal of $950 kept being cancelled several times despite KYC already being completed and no bonus being used. After we contacted the casino, it confirmed that the withdrawal was successfully completed on 09.07.26. The complaint was closed because he did not respond to our follow-up messages to confirm whether the payment was received.

Please don't invest your money here, this site is a complete scam. This morning I won €300. 10 minutes passed and the money disappeared. There was only €10. I wrote to the online chat and they didn't answer me. Please don't give your money away. These are scammers. Very big scammers.

The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The withdrawals were first delayed, then repeatedly cancelled because player was using the wrong bank transfer format, and later the casino confirmed that the shorter bank code was required and that the NZD 1,000 daily limit had to be respected. After the corrected details were used, the withdrawals were processed and sent. Since the funds were gambled away in the meantime, there was only one remaining NZD 1,000 payment still pending at the time of the last update. We kept the complaint open until the issue was clarified, and the player later marked it as resolved.The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The withdrawals were first delayed, then repeatedly cancelled because player was using the wrong bank transfer format, and later the casino confirmed that the shorter bank code was required and that the NZD 1,000 daily limit had to be respected. After the corrected details were used, the withdrawals were processed and sent. Since the funds were gambled away in the meantime, there was only one remaining NZD 1,000 payment still pending at the time of the last update. We kept the complaint open until the issue was clarified, and the player later marked it as resolved. Written by MatejComplaint Resolution Center Deputy Team Lead / Casino Analyst Submitted: 25 Jun 2026 | Resolved : 07 Aug 2026Automatic translation:

First of all, I am Korean. Please understand even if my English is poorRobocat Casino is a fraudulent casino and worse than a local mom-and-pop store. The total deposit was about $320, but it's been 6 days including the weekend, and it's been profitable with slot machines and casinos, but they cheat

The player from South Korea claimed RoboCat Casino was a scam, stating he had deposited around $320 and experienced profits, but then faced issues with unprocessed withdrawals. He reported that his withdrawal requests were cancelled, and his account was forcibly terminated, preventing further access. Despite having completed all verification steps and met wagering requirements without bonuses on subsequent deposits, the casino refused to process his withdrawals. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries, and no resolution was reached at that time.

The player from Switzerland had filed multiple requests to close his account at Robocat Casino due to gambling concerns, starting on May 26, 2026, but the casino had failed to act promptly, allowing further deposits and gambling. He had sought an investigation and a refund for the deposits made after his initial self-exclusion request. The complaint was closed due to the player's lack of response to repeated inquiries and reminders, which prevented further investigation or resolution at that time. The player was informed that he could reopen the complaint in the future if he chose to continue communication.

Disgusting liars, aggrresive and misleading informations about bonuses, then refusing to add bonus that was given during the registration, how is this legal? Inviting you with crazy bonuses then providing basics welcome ones which is only 100%. Thats not all, as next you have to type to their ret@rd

Just a spam. I tries to close my account and after some mails they just stop the contact with me without close my account. It is just a spam. Stay away

I did my withdrawal at 21/5/2026. I waited 3 business days and ever since I sent them a message about my withdrawal delay . It seems like my withdrawal is always at final stage still I can’t see my money coming doe . Customer service just lies and they are holding your money to force re play them

Worst withdrawal serviceService is no help, its always delayed. They cannot provide any information about anything. Live chat is just bots copy pasting the same information.DO NOT PLAY HERE.

I won $28k last january and i tried to withdraw little by little but only $1,200 i've got..after 2 withdrawals they stop sending my winnings and they keep saying that my withdrawals is their priority until my winnings are gone after 2 weeks...don't try to play this site that is my advice..

Well, this is the worst Site to get your Funds. Don’t except they will pay your money soon, they always have an excuses for it. I’m so disappointed with them. They promised to sort it out soon, but after more than two week, still the same result.

Customer service is horrible I asked to be self excluded about a dozen times then when they finally respected my wishes they only did it for a month. I’m pretty sure this is a scam site. Never ever won.. even reading these reviews robocats response is to email customer service… that’s a joke becau

Based on my personal experience, the customer support was not very helpful and the payment process was quite slow. I had to wait more than 20 days for a withdrawal, and the overall process took longer than expected. Additionally, players in Greece may want to carefully check the platform’s legal sta

It's 4 months now i have 1800 euro at my account they dont give me the money i won .they block my account,they don't respond to my mail's.i deposit so many times no problem i go to withdraw and they block me scammers.and said if that's the problem give my deposits and they refused.what kind of scam

shit rtp. 0 bonuses on the casino. all time dry spins. also usless live support. avoid this site

Ok,ill try and explain my experience, and why I would not recommend it over some other casinos ive played. Firstly, I have played this site for a few years, Yes, I did have some wins, yes, you can get lucky of course, however I never had a jackpot compared to some other sites where I had several, A

It’s been 14 days since I submitted my withdrawal on Aug.31/2025 and still have not received it. I also submitted 2 more withdrawals on Sept.3/2025 and Sept.4/2025 all three withdrawals are for $750 Canadian. I contacted Robocat at least 10 times and all I got was ai generated answers and copy and pasted answers saying the same thing over and over. They said there was an issue I asked what the issue was and no reply of course. They said they would move it up to a priority and I would receive an email, never got a single email or response back. It’s now. Sept.14/2025 and still the withdrawal is “under review” Robocat is a huge scam do not play on there site they are not even licensed and are banned in the Philippines.