Ritzo Casino — player complaints: 5 in English

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Oct 2026 Automatic translation:

The player from Italy reported a 40-day delay in the account verification process at Ritzo Casino, which had blocked his withdrawals. He had two pending withdrawals of €700 each and a remaining balance of €205, totaling €1,605 in winnings. Despite following up, his support ticket was closed without explanation, and he had not received any resolution. We asked him to clarify which KYC documents he had already provided and when he had sent the last one, and the complaint was later marked as resolved by him. The issue was therefore considered resolved after the verification/withdrawal matter was settled.The player from Italy reported a 40-day delay in the account verification process at Ritzo Casino, which had blocked his withdrawals. He had two pending withdrawals of €700 each and a remaining balance of €205, totaling €1,605 in winnings. Despite following up, his support ticket was closed without explanation, and he had not received any resolution. We asked him to clarify which KYC documents he had already provided and when he had sent the last one, and the complaint was later marked as resolved by him. The issue was therefore considered resolved after the verification/withdrawal matter was settled. Written by AttilaComplaint Specialist Submitted: 14 Sep 2026 | Resolved : 15 Sep 2026Automatic translation:

The player from Austria had deposited 2000 euros and had requested a withdrawal along with a self-exclusion via email, but had not received any response from the casino. She had sought assistance in closing her account and retrieving her winnings due to a gambling problem. After reviewing the case, it was determined that the account had been closed by the casino in December 2025 after the balance had reached zero, and no withdrawal requests had been rejected by the casino as the player had cancelled them herself. The self-exclusion request had been made after the account closure, limiting its applicability. Due to insufficient evidence supporting the complaint and the timing of the requests, the complaint was rejected as unjustified.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player decided to abandon the withdrawal process and closed his account, marking the complaint as resolved. We acknowledged the player's decision and closed the case accordingly.

The player from Poland was facing issues with withdrawing his winnings of 1,370 PLN from Ritzo Casino after his account was closed. Although he legally resided in Poland, the casino refused his Ukrainian passport and cited jurisdiction rules to avoid paying out. He requested a refund of his original deposit of 447 PLN but received no resolution, as chat support closed abruptly after his request. We asked him to provide the documents he had submitted and then checked the casino’s explanation, which showed that his KYC was still incomplete because he had registered with a made-up address. Since he deliberately entered incorrect personal details during registration, we were unable to help further and the complaint was rejected.The player from Poland was facing issues with withdrawing his winnings of 1,370 PLN from Ritzo Casino after his account was closed. Although he legally resided in Poland, the casino refused his Ukrainian passport and cited jurisdiction rules to avoid paying out. He requested a refund of his original deposit of 447 PLN but received no resolution, as chat support closed abruptly after his request. We asked him to provide the documents he had submitted and then checked the casino’s explanation, which showed that his KYC was still incomplete because he had registered with a made-up address. Since he deliberately entered incorrect personal details during registration, we were unable to help further and the complaint was rejected. Written by IgorCasino Analyst & Complaint Specialist Submitted: 10 Jul 2026 | Closed : 07 Aug 2026Automatic translation: