Ritzo Casino — player complaint #14810, 2026-07-16: account blocks

The player from Austria had deposited 2000 euros and had requested a withdrawal along with a self-exclusion via email, but had not received any response from the casino. She had sought assistance in closing her account and retrieving her winnings due to a gambling problem. After reviewing the case, it was determined that the account had been closed by the casino in December 2025 after the balance had reached zero, and no withdrawal requests had been rejected by the casino as the player had cancelled them herself. The self-exclusion request had been made after the account closure, limiting its applicability. Due to insufficient evidence supporting the complaint and the timing of the requests, the complaint was rejected as unjustified.