Ritzo Casino - Player faces delayed withdrawals and account issues.
The player from Italy reported a 40-day delay in the account verification process at Ritzo Casino, which had blocked his withdrawals. He had two pending withdrawals of €700 each and a remaining balance of €205, totaling €1,605 in winnings. Despite following up, his support ticket was closed without explanation, and he had not received any resolution. We asked him to clarify which KYC documents he had already provided and when he had sent the last one, and the complaint was later marked as resolved by him. The issue was therefore considered resolved after the verification/withdrawal matter was settled.The player from Italy reported a 40-day delay in the account verification process at Ritzo Casino, which had blocked his withdrawals. He had two pending withdrawals of €700 each and a remaining balance of €205, totaling €1,605 in winnings. Despite following up, his support ticket was closed without explanation, and he had not received any resolution. We asked him to clarify which KYC documents he had already provided and when he had sent the last one, and the complaint was later marked as resolved by him. The issue was therefore considered resolved after the verification/withdrawal matter was settled. Written by AttilaComplaint Specialist Submitted: 14 Sep 2026 | Resolved : 15 Sep 2026Automatic translation:
