Ritzo Casino - Player's account has been closed, and winnings are delayed.
The player from Poland was facing issues with withdrawing his winnings of 1,370 PLN from Ritzo Casino after his account was closed. Although he legally resided in Poland, the casino refused his Ukrainian passport and cited jurisdiction rules to avoid paying out. He requested a refund of his original deposit of 447 PLN but received no resolution, as chat support closed abruptly after his request. We asked him to provide the documents he had submitted and then checked the casino’s explanation, which showed that his KYC was still incomplete because he had registered with a made-up address. Since he deliberately entered incorrect personal details during registration, we were unable to help further and the complaint was rejected.The player from Poland was facing issues with withdrawing his winnings of 1,370 PLN from Ritzo Casino after his account was closed. Although he legally resided in Poland, the casino refused his Ukrainian passport and cited jurisdiction rules to avoid paying out. He requested a refund of his original deposit of 447 PLN but received no resolution, as chat support closed abruptly after his request. We asked him to provide the documents he had submitted and then checked the casino’s explanation, which showed that his KYC was still incomplete because he had registered with a made-up address. Since he deliberately entered incorrect personal details during registration, we were unable to help further and the complaint was rejected. Written by IgorCasino Analyst & Complaint Specialist Submitted: 10 Jul 2026 | Closed : 07 Aug 2026Automatic translation:
