Ridika — player complaint #63971, 2020-03-23: withheld payouts

On the 3rd of March 2020 I made a withdrawal of 2500 euro from Ridika casino. Verification was quick and support were great throughout the process however when I received payment it was under by a pretty big amount. For some reason rather than pay it all in one go I received a bunch of small card refunds totalling £493.96 on the 10th of march and a wire transfer for £1549.74 on the 11th of March. this is a total of £2043.70. On todays exchange rate (unsure what the rate was on the day the withdrawal was paid but it doesn't fluctuate much) this would total 2203.71 euro which is the best part of 300 euro underpaid. I have sent proof of what was paid to the casino and they are adamant that they have paid the full amount. I have checked with my bank twice and no charges were applied to any incoming funds. Now the casino support have been fobbing me off for over a week with stories about waiting for tracking numbers. I just want this resolved. I have all chat transcripts saved and all the proof if nneded to post here. thanks guys.