Ridika — player complaint #65894, 2018-04-11: withheld payouts

hi i gambled over 6500 in 1000 eoro increments euros took no bonus as i know they are so difficult to win with so i always decline them so this was money i deposited without a bonus i played salon prive that allows high stakes after many hours i was left with a balance of 89900 ...i asked to withdraw and have now had a telephone call to say i have won nothing as my bets exceeded the allowed 30 % of deposit i hadnt read this as i have never before had this if casinos take the bets i presumed they stood as bonifidi bets. i am devastated to be told i havent won anything yet they allowed me to keep depositing and staking high amounts surely if this is not allowed it should not be accepted when you put the stake on. I stupidly didnt read the terms and conditions as i have only been restricted when i actuallly bet so it seems very unfair to take bets but not pay out but cover yourself in the terms and conditions Thank you for your time in this matter