Platincasino— player complaints: 17 in English

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. She reported that three bank transfer withdrawals totaling €655.20 had remained pending for several days despite her account being fully verified and a previous withdrawal having been paid. We initially advised patience due to possible KYC or processing delays, but the complaint was later marked as resolved by her, so we closed the case as resolved.The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. She reported that three bank transfer withdrawals totaling €655.20 had remained pending for several days despite her account being fully verified and a previous withdrawal having been paid. We initially advised patience due to possible KYC or processing delays, but the complaint was later marked as resolved by her, so we closed the case as resolved. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Oct 2026 | Resolved : 06 Oct 2026Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Oct 2026 | Resolved : 05 Oct 2026Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Oct 2026 Automatic translation:

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Oct 2026 Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 22 Sep 2026 Automatic translation:

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 23 Sep 2026 Automatic translation:

The player from Germany faced issues withdrawing money as his payment was rejected due to a missing bank statement showing a specific deposit date and time. Despite submitting the required statement correctly and trying to withdraw again, he was then asked for another statement, causing the system to get stuck. We asked for clarification about the verification timeline, documents provided, deposits made, and games played, and the complaint was later marked as resolved by the player. The case was closed as resolved after his confirmation, so no further action was needed.The player from Germany faced issues withdrawing money as his payment was rejected due to a missing bank statement showing a specific deposit date and time. Despite submitting the required statement correctly and trying to withdraw again, he was then asked for another statement, causing the system to get stuck. We asked for clarification about the verification timeline, documents provided, deposits made, and games played, and the complaint was later marked as resolved by the player. The case was closed as resolved after his confirmation, so no further action was needed. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 25 Aug 2026 | Resolved : 26 Aug 2026Automatic translation:

Its a scam Please avoid this side The support is a Bullshit

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. The withdrawal of €400 had been delayed for several weeks despite successful account verification and confirmation from the casino. The player reported that her attempts to provide the required proof via email were ignored and that casino support only gave standard responses without resolving the issue. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation or resolution at that time.

The player from Germany faced issues withdrawing funds from Platincasino as his main account was blocked after he created a second account for support contact due to losing access. He received confirmation from support that the second account would be deactivated, but it appeared to remain active while his main account was unjustly blocked. He sought clarification and the return of his remaining balance of 100 euros. The complaint was marked as resolved after the player confirmed the issue had been addressed. We closed the case with acknowledgment of the player's cooperation and offered further assistance if needed.

Your money goes to russia. Dont play here, they control the RTP and wont let you win. They have no license at all for the german market.

This place should be shutdown immediately. Scammers 100% and I can prove it. Dare to reply my review and accept my challenge. You guys are rigged and type of cowboys that shouldn't be operating at the first place. I'm lodging a formal complaint against you so called regulated casino. Stay away from

I’m streamer Crownslots i make a deal with Tycoon Partners to promote their brand Platin Casino. They never pay my players they keep my commission as affiliater.Platin Casino is a Scam CasinoThey are scamming players from Germany They have to be restricted in whole EuopeScam Company dont trust to pl

It's a SCAM site, stay away please. Your money is collected by them, but they will not pay you back. Indeed, if the postal police are there to read, take care of it

Una estafa!! No verifican los documentos para retirarse él dinero!! Mande extratos de contas e prints de tarjetas virtuales que use para depositar el dinero e inventan sempre mas documentación que no existe!

I signed up and deposited and received the 100% Welcome Bonus. I played through the real funds and started wagering with bonus funds. All fairly standard.I ended up winning with the bonus funds and turned the bonus into real funds of €4K+ after completing wagering.Then I tried to verify my account.

ScamWon 5000€ in real money and they only allowed me to withdraw 250€ (they said it is because of bonus but it is not right i did not use any bonus)They just don't want to pay and support does not careBe careful don't play with themWill make a claim