MyEmpire Casino— player complaints: 24 in English

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 14 Sep 2026 Automatic translation:

Reason: Delayed payment Dear AskGamblers Team,I am seeking your assistance regarding a dispute with the online gambling platform MyEmpire Casino.On July 5, 2026, I won €104,000 while playing Divine Fortune Gold, a NetEnt game, thanks to the Mega Bonus feature.Immediately after my win, I attempted to withdraw my winnings. However, the withdrawal process was blocked from the outset because the casino informed me that my account had not been fully verified.I promptly submitted all the required verification documents to complete the identity verification process. Despite providing everything requested, my withdrawal remains blocked.Since then, I have been in daily email contact with the casino's customer support team. Although I have submitted every document they requested, I continue to receive the same generic response asking me to wait. No clear explanation has been provided regarding the reason for the delay, the expected processing time, or when my winnings will be paid.This situation has now continued for several weeks, and I am concerned that the casino is intentionally delaying the verification and withdrawal process in order to prevent me from accessing the winnings that are rightfully mine. I do not understand why I am unable to access these funds today, especially since I have successfully withdrawn winnings of up to €3,000 from the same casino in the past without any issues.I would like to know what my rights are, what steps I can take to enforce my claim, and, if necessary, I would greatly appreciate your assistance in helping resolve this dispute.I can provide all the evidence necessary to support my case, including screenshots, email correspondence with the casino, the verification documents I submitted, and any other information that may be required.Thank you in advance for your assistance. I look forward to your response and remain available to provide any additional information you may need.Kind regards --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As is apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce that the case has been resolved and closed.Dear @Johngde,Should you face issues with the rest of your payment/s, please feel free to contact our team and request reopening of the complaint.We thank both parties for their assistance during the complaint process. Johngde • France 3 weeks ago Hello, I would like to confirm that I now have access to the withdrawals and that the first withdrawals have been successfully processed. I would like to sincerely thank AskGamblers for your help, intervention, and follow-up on my case. I would also like to thank MyEmpire Casino for taking the necessary steps to resolve this issue. I hope that the remaining withdrawals will proceed smoothly and without any difficulties, and that I will receive the full amount owed to me by the end of the process. Once again, thank you very much to AskGamblers for your assistance and professionalism. Kind regards AskGamblers • Support Team 1 month ago Dear @Johngde,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. MyEmpire Casino • Representative 1 month ago Dear all, Thank you for your patience while our team conducted a review of the submitted documentation. We are pleased to confirm that the player’s account is now verified. For context regarding withdrawals on hold during verification, section 5.3 of our Terms and Conditions specifies: "5.3 You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification." Following successful verification, the player submitted two withdrawal requests, which are currently queued for processing by our financial department. Thank you for your understanding and patience, and we sincerely apologize for any inconvenience caused during this review. Kind regards, MyEmpire Team

The player from Finland had his account closed by MyEmpire Casino without a clear reason and was facing issues with KYC document processing. He had been waiting for account verification for 83 days and sought resolution regarding his remaining balance of €2,420.45. We asked the casino to clarify the verification requirements and the balance difference, and the account was eventually verified. The casino then explained that €500 had already been withdrawn on March 6, 2026, so the actual remaining balance was €1,920, and the refund was processed after the player provided his bank details. The complaint was closed as resolved after the player confirmed the issue had been settled.

This game is bad,I have deposited so much money, without no wining over $50.my WADGERED was 99% for the bonus of $3668.90 I deposited $200 with no special bonus because I don't want to cancel I'm active bonus to avoid losing it then gives me wheel free spin, I don't it expect them still just so it

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The issue was resolved as the player confirmed the matter was settled. We marked the complaint as resolved following her confirmation. The player was encouraged to contact us again if any future issues arose.

The player from Greece had submitted a formal complaint against MyEmpire Casino regarding a technical glitch on "5 Lions Megaways," providing video and screenshot evidence. They demanded that the casino's technical department contact Pragmatic Play to investigate the Round ID and server logs. We reviewed the evidence and asked for the full game history and clarification on whether a real-money bet had been placed, but the player did not respond to our follow-up messages. As a result, the complaint was closed for now because we could not proceed with the investigation without the player’s cooperation.

If i can i would give 0 star deposit no problem but withdrawal big big problem you people choice some better casino than this big joke

Ive been waiting 7 days for a 100.00 withdrawal.... I dont know why these sites think its ok to do this to people. Customer support have been telling me to be patient, and that my withdrawal will be processed very soon.... this is a very very bad way to do business.... Its now day 8 and my empire ke

It's been 20 days and still haven't received my money all I get is the same message for the support... stay away from this casino

I am giving 1star to this casino, because I hit my biggest win ever and made 4000 dollars from just 15 dollars, but in withdrawal I can withdraw only 400 dollars per day and processes of withdrawals are taking extremely long, meanwhile I lost all of this, just because it takes too long...

At 1st all seemed ok, I won a bit and lost a bit . I have been very lucky on the slots lately and have 2 pending withdrawals of €800 each , they have been pending for 9 days so far and still waiting. Had various excuses about high demand and security checks.I’d avoid this place , much better casinos

Title: Two Months Later — Account Still Not ClosedI requested my account to be closed over two months ago and clearly confirmed that I accept permanent deletion, including losing any remaining credits or data.Despite this, my account is still active.This is unacceptable. When a user requests account

Do not use this casino, I deposited over $500-$600 and Finally won after weeks of playing , I’ve been waiting for over 1 week, for a small withdrawal and it’s still showing pending. I want to know what takes so long to withdrawal in this day in age technology is to vast for this nonsense, but you ta

I’m sharing my experience with MyEmpire Casino as a warning.June 13, 2024: I requested self-exclusion. My account was closed.June 19, 2024: I was contacted with a $150 bonus to return.Over the following months, I made multiple self-exclusion requests but continued to receive bonuses and access.Augus

I tried to withdraw my balance (approx 228€, don’t remember the correct amount anymore), MyEmpire canceled it and then closed my account down. When I went to the live chat to ask whats up with that, the customer support answered that ”adminstrator has closed your account” whatever that means 🤣. I tr

I bet and won(Slovakia vs Finlad hockey), I've been waiting for 2 weeks for the money to be withdrawn. It still says the same thing, only that it is being checked and nothing else. If you contact support, they all say the same thing "you have no withdrawal request" of course I have documented everyt

These scammers are with big experience to fool or scam people, don’t trust this peace of s*it! I’ve deposited 25€ I got bonus in total 75€ then I’ve played I loose it some cash but ok, now I have 40€ in real balance and 50€ in bonus balance, which means 40€ I can withdraw to my bank account, but whe

This is not a safe place, with enormous risks and steep withdrawal delays. Technical support will not be available, and your withdrawal may be processed based on availability rather than according to the site's policies. Be extremely cautious when using this site.

The withdraws are damn slow. The maximum amount you can withdraw is 750 CAD$. It takes over 5 days to receive and still hasn't received so far. They also say weekend doesn't count as processing day. But somehow it takes literally 2 seconds to cancel and the money to appear back to your account. That

If I could give it 0 .I would have given it.do not play in this casino everything is rigged.