Platincasino - Player’s withdrawal processing is delayed.
The player from Germany faced issues withdrawing money as his payment was rejected due to a missing bank statement showing a specific deposit date and time. Despite submitting the required statement correctly and trying to withdraw again, he was then asked for another statement, causing the system to get stuck. We asked for clarification about the verification timeline, documents provided, deposits made, and games played, and the complaint was later marked as resolved by the player. The case was closed as resolved after his confirmation, so no further action was needed.The player from Germany faced issues withdrawing money as his payment was rejected due to a missing bank statement showing a specific deposit date and time. Despite submitting the required statement correctly and trying to withdraw again, he was then asked for another statement, causing the system to get stuck. We asked for clarification about the verification timeline, documents provided, deposits made, and games played, and the complaint was later marked as resolved by the player. The case was closed as resolved after his confirmation, so no further action was needed. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 25 Aug 2026 | Resolved : 26 Aug 2026Automatic translation:
