Platincasino — player complaint #12690, 2026-08-05: withheld payouts

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. The withdrawal of €400 had been delayed for several weeks despite successful account verification and confirmation from the casino. The player reported that her attempts to provide the required proof via email were ignored and that casino support only gave standard responses without resolving the issue. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation or resolution at that time.