Planet 7 - Waiting over 2 months to be paid
Back in January of 2017 I requested a cashout of $2500. I included in the email all of the documentation needed for the cashout. A week later the funds were put back into my account and I received and email stating my documentation had not been approved yet and my cashout could not be processed until my docs could be approved. When I inquired about how long that would take, I was told a week. After that week went by I inquired again about my docs being approved and I was asked to be patient, that it was being worked on. I foolishly played that money all away. On 02-25-17 a month later I received an email stating that my cashout docs had been approved. On 4-2-17 I requested a cashout again for $2500 and received an email and on 4-7-17 received and email denying my request. I called to find out why and was told that they weren't sure why since all my docs had already been approved and was asked to request again. So on 4-7-17 I requested another cashout for $2000. I received an email approving the cashout on 4-12-17. It is now over 2 months later and I still have not received a check. I have had several chat conversations and been told to just be patient. I have been told my "case" has been escalated twice and have documentation of my chats. On there page it says cashouts can take up to 3 weeks. It is way past 3 weeks and I keep getting put off and told to be patient. Can you please help me? Thank you.
