Planet 7 — player complaint #66167, 2017-11-10: withheld payouts
Planet 7: a player complaint filed on 2017-11-10, about withheld payouts, 15,107 USD in dispute, status — resolved. Published on CasinoReviews. One of 47 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I have 7 withdraws pending for $15107. To date $8607 has been approved but not paid. The remainder has not yet been reviewed by the casino. They are beyond their terms and conditions for both approvals and payments.
They have confirmed all of my documentation is up to date and that my wire transfer information is processed and correct. However, I can't get them to even tell me when I will be paid.
I have screen shots of every request and approval. I have saved chat transcripts with their agents. I have notes from the phone calls I've made.
I'm only asking that they pay me and abide by their commitments.
Thank you in advance for any help!!
