Pino Casino— player complaints: 28 in English

Subject: Complaint regarding failed withdrawal of 800 EUR – Pino Casino Dear Sir or Madam, I would like to file a formal complaint against Pino Casino (operated by N1 Interactive Ltd) regarding a failed withdrawal of 800 EUR and the lack of adequate assistance from their support team. On [10.03.26], I requested a withdrawal. Unfortunately, due to an input error on my side, I entered an incorrect IBAN, and the funds were sent to the wrong bank account. As soon as I realized the mistake, I immediately contacted the casino and requested assistance in recovering the funds, including initiating a SEPA recall or contacting their payment provider. Initially, the casino informed me that they were investigating the matter. However, they later stated that a recall is “not possible” and refused to provide any detailed explanation of the actions taken. I have also contacted my bank, which confirmed that they are unable to recover the funds, as only the sending bank or payment provider can initiate such a process. Furthermore, I identified and contacted the recipient bank, but they informed me that they cannot act without a request from the sending bank due to data protection regulations. Despite all my efforts and cooperation, the casino has refused to take further action or provide transparency regarding whether any recovery attempts were made. I understand that the incorrect IBAN was entered by me; however, I believe the operator has an obligation to act in good faith, provide proper assistance, and make reasonable efforts to recover misdirected funds. I kindly request that you review this case and determine whether the operator has fulfilled its responsibilities and whether further action can be taken to assist in recovering the funds. I am happy to provide all supporting documentation, including communication records, transaction details, and bank correspondence. Yours faithfully,▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Today i play Pino Casino and as soon as i won they emailed to say they have closed the account with a 3491€ Balance

In 2022, I started with a €20 deposit and won €7,503. I wanted to cash out my winnings, but suddenly I was asked to resubmit documents, despite having submitted them correctly multiple times before. I even contacted customer service, and they were sympathetic, but repeatedly told me they were not the right department to handle the issue, and that I had to contact another team. Ultimately, I was unable to withdraw my funds. As a result of this, I was forced to continue playing with my winnings, and eventually lost it all. This happened because Pino Casino refused to let me withdraw my money. According to the regulations of the MGA (Malta Gaming Authority), this is a violation of the rules regarding fair play and the withdrawal of funds, which should be processed promptly and without unreasonable delay. I then reached out to Pino Casino again, providing the requested evidence and an offer to resolve the issue and withdraw my money. However, my account was deleted by the casino, and they completely ignored me. I demand the payout of my winnings, as I am fully within my rights. I have found several similar complaints on Trustpilot from other players who have experienced the same issues. I will not let Pino Casino erase their actions, and I insist that they pay me my money.

they are the worst of the worst gambling industries i wager alot and i miss clikt the x buton and i losst my money i sent them an email and they are saying what can we do it your fould and then i some times i dont get cash back i dont know i hate them they scamed me alot like rtp its 96.43 something and its like 00.00 i dont win at all

so i deposite a sum of 100 euros and they gives me a free spins and won like 2 euros and i was playing the game all of a sudent i hit a sum of 700 or somthing like that and i dident know why i couldent take the money out i asked the suporter non of the agent were live and i just removed the wager becouse i dident know what to do and my 700 euros was gone with that and i send them an email and they dident do anything so do i have any right or nothing

I requested an withdrawal of 1400 euros at 27 May 2024, which was not aproved on that day . At 28 May 2024 i have terminated my account permanently.I have contact hem by email 3 times and also by their live chat i asked for an answer why my withdrawal is not aproved yet.But i never got any answer they never reply. I have read also their policy and it was rearly clear that if i still had funds and wanted to withdraw them i should contact with customer service which i did. Can you please help me?

On 18th of August I received an email that my account has been disabled. No specific reason was mentioned. At that moment there was still 430 Euros in my account, where I have no access to. I requested Pino to let me withdraw my funds. At first they seemed to cooperate and asked for bank details. After I sent the requested info I heard nothing anymore. I sent several reminders, but no answer and no money. Can you help me out?

I have 3 deposits 230€, 70€, 80€ waiting for 50 hours! dascasino states that they would wait for a response from the payment service provider. however, it does not explain why, why and when. After several requests, I asked them to refund me the money immediately because I didn't want to wait any longer. again only answers like "you have to wait" it's not my problem that the casino works with dubious payment service providers who don't give the casino any answers. I would like to have this problem clarified. Thanks very much

I have 173,29 euros in the account and PinoCasino won't let me pay out because I made a small mistake and when depositing with Skrill I wrote the wrong e-mail address. But I sent all the proof with my IBAN account and still the Just want to have the Skrill account for identification. Something like that is annoying. Deposit no problem but withdrawal only problems

Deposit of 200 euro never added!. After 1 month Sended bankstatement PDF and an screenshot from the livechat with my bank showing that the money is succesfully payed.

Issue 1 Pinocasino send me on 18 may 2022 15:11 this e-mail stating: "Hello [EDIT]. Thank you for choosing PinoCasino! Answering to the industry's standarts, we strive to provide the high-level of security. Therefore, according to license regulations, we require verification for every account upon reaching the cumulative deposits and/or withdrawals sum of €2,000 or currency equivalent. We kindly ask you to upload the verification documents as follows: " We require verification for every account. I have never fulfilled this request. But they were still letting me play, offering me bonuses and have never blocked. So they did not meet the strive to provide the high-level of security. Issue 2 Around 02/03/2022 (I do not have the exact date because clearly their format on https://www.pinocasino.com/support does not send a confirmation email to me) I have send a contact form from https://www.pinocasino.com/support. I have clearly stated that I have a gamble issue and that I wanted PinoCasino to block me from gambling further. Since then I have never been blocked and PinoCasino have been offering me bonuses and let me gamble further. I also have never received a confirmation email, also when I send one contact form as of today at 28/6/2022 again I also have not received a confirmation email. https://www.pinocasino.com/support. (I have used this contact form twice and my message was send succesfully but you never receive a confirmation etc. I also contacted [EDIT] from a support agent on 28/6/2022, she was not able to help me further with this problem and she requested me to send an email to [email protected]. She has also transmitted all the information to the support department of PinoCasino. From what I understand from the conversation between the support agent and me is that there might be a functional problem with the contact form on https://www.pinocasino.com/support. 1. There is no confirmation email been send to me. 2. The contact form is not being read/done on PinoCasino side. So my request is to have all my depositions back to my bank account after the exact date when i send that complaint. Since if Pinocasino have read that contact form and blocked me from gambling further, I would have never been able to deposit further. This Casino is just operating very shady and abusing people in my view. Also I have received an e-mail on 30-6-2022 that they were investigating my issue. Today is 15-7-2022 and there is still no respond only that it is being handled by the department. They are also not willing give a time frame.

all of then end with bad luck with not more than 300x once after so lot of dayli playing I want my money back the support reject my message and they call this bad luck I don't know but this is not a casino this is [EDIT] it's impossible to losing 160 deposits never hit a 400 euro with bet from 1 euro or 2 euro all slots are worts Please 🙏 peope I lost 5000 euro deposit and i never won more than 10% in all my deposit i did 160 deposit and they call this bad luck I contact MGA MALTA they are not helping they are also scam

Hello, my account has been blocked without any grounds and the money from my account has been taken from me 1362 €. For verification, I have given my business account, it is only mine, it is the name of the company and my name and surname. I wanted to withdraw money and my account was blocked because I entered someone else's account and this is not true. I just want my money back. I know I didn't do anything against the rules. Regards, [EDIT].

Hi - I might be jumping the gun but I need your perspective on this issue. After jumping through several hoops my account at this casino is fully verified. When I tried to withdraw I was told I could not withdraw back to my visa debit card (that I had deposited with) So I was advised to try a bank transfer which I did for €1300. They have been confirming for two days that the withdrawal has been processed but it is still showing as 'pending' and I still have the ability to cancel the withdrawal. This does not seem right. They say it stays pending until the bank accepts the transfer - never heard anything like this before. What do you advise?

I played Pinocasino 22.1.2022 with 200 eur deposit to 100% welcome bonus. I did succesfully completed the wager requirements and got 2553 eur balance. I send all documents to casino and requested withdrawal. Then they locked my account and started asking more documents on email like bank statement. I did sent all the documents requested. Then they told they need to make Skype video call verification. I was shocked. I was with Skype video call and answered all question what they asked and they told they get back to me when Withdrawal is processed. Then I havent heard from them over a week and I send these many email to ask whats the situation. Then they asked me bank details so they can pay the winnings. I sent these and after week nothing happened. I asked them again via email. ''The banking information you've provided has been transferred to our Financial Department. We'll notify you via email as soon as there's news.'' Then I didnt heard anything from them and I contacted these again and then they send me: ''Be kindly informed that after the video verification our Security Team has made the decision as follows. The winnings have been forfeited, the initial deposit sum (200 EUR) is to be refunded. Financial Department has already processed the 200 EUR refund, the money should reach your account within 5 banking days.'' I havent did anything wrong and sent all verication/documents they asked correctly and they dont pay my winnings and doesnt even say any reason.

Hello I just want to report pino casino for slot Manipulation.. So I played my bonus @ PINO casino and everything was fine I won 140 euros what I get was 50 euros okay.. But in the second where the free spin bonus ends the slot I played turned off free spins and wins for me... So please do something against pinocasino n1 interactive ltd / softswiss group please do something against this scamming crime casino organization.. If you don't want to do something against this group or let me say it like I think.. If you don't want to do something against your friends I have to do a report @ the europol web site again cyber crime for your site... I'm sorry but you have to do your job.. I hope I get a answer from you and I hope it is positive for me...

Hello, I lost 3.800 euro at PinoCasino in 2 weeks. At Slotimo more than 5000 euro in 3 weeks. I lost much much money on other N1 Casinos aswell. I had no control and I also should be blocked for N1 Casinos since years. I still was able to play… nobody asked me where the money comes from etc. I went to my lawyer and he told me that We will get my money back. First I should ask you if you are interested in an out-of-court settlement. if this is not the case, I ask for a DSGVO information from all N1 casinos. then we will contact the payment service providers and take the matter to court.

I made 3 deposits totaling $500 and accepted the bonuses. I lost my money and the bonus money. I had 50 free spins left to play. these 50 spins were included in the first deposit bonus. I played the free spins and ended up with $43.53. To be able to make a withdrawal, I had to wager that amount 40 times. (1741.20$) I completed wagering with over $2500.00. suddenly i saw that my amount is gone, only $112.50 remained. I went on the chatt to settle the situation but without success. They say that the winnings obtained with the free spins winnings are part of the free spins result. Here is the extract of the free spins terms and conditions: "Maximum win resulting from first deposit Free Spins is 50 EUR/USD, 80 CAD/NZD, 500 NOK, 3,500 RUB, 210 PLN, 6,000 JPY, 21,000 KZT, 4,300 INR." My Winning that resulted from free spins is $43.53 the Wagering is 40 times If needed I have a screenshot it says exactly. “First deposit free spins result 43.53$” During the wagering, I had a jackpot that went up to $2900.00. this 2900 is not the result of the free spins, it is the result of the amount won with the free spins. Their bonus conditions say: To wager the bonus/Free Spin result, you need to make bets for an amount 40 times the bonus/Free Spin result amount. If I follow their logic, the $2900 is part of the free spins result. that would mean I have to bet 40 times that amount to be able to withdraw $80 over $116,000.00 wagering! Their terms are unclear. I have been playing online casinos for 7 years and before accepting a bonus, I will always read the bonus conditions.

They dont Pay out my money .. i do so much Verifcations..

Hello, I made a deposit of 30€ with 75% Bonus. So I had a 52.5€ Balance. When I logged in I had a bonus of <0,2€ so it was not enough to do a spin on most games, this was the bonus I used on the previous day. I went to play a bit and did roughly 20 Spins of 1€ Bet Size and won up to 70€ Balance, I went to check my current wager and saw that it was wagering on the previous bonus, which did not make any sense to me as my bet size was way higher than what was left on the previous bonus balance. So I cancelled that balance and saw that my entire Balance went down to 28,88€. This is less than the initial deposit I made and it's also full bonus balance at this point. This makes absolutely no sense to me as I should not have lost this balance. I hope you can help me out and I'm happy to provide you with furhter information about this issue if necessary