DuxCasino— player complaints: 43 in English

holding / blocking my winnngs without any legal reason. 5000 euro adding som files

am writing to formally express my concern regarding the suspected manipulation of the Return to Player (RTP) rate in [casino name/game name]. After extensive gameplay and data analysis, I have noticed significant irregularities that strongly suggest that the RTP advertised does not align with actual in-game performance. Issues Observed: 1. Inconsistent Payouts – The game claims an RTP of [stated RTP, e.g., 96%], yet my long-term results reflect an RTP far below this, even across a statistically significant number of spins/rounds. 2. Unusual Losing Streaks – There have been extended periods of losses that far exceed what would be expected under normal variance, raising concerns about potential algorithmic interference. 3. Changing RTP Behavior – The game’s payout patterns appear to shift depending on bet size or time played, which is highly unusual and suggests possible dynamic RTP adjustments that are not disclosed. 4. Lack of Transparency – I am fully aware that RTP values can sometimes be checked in webpage source code, but I also know that many casinos have recently changed their approach to hide this data behind secure API coding. This deliberate obscuring of RTP values raises serious concerns about fairness and transparency. 5. Potential Manipulation of RTP Documentation – Even when speaking with customer support and requesting documentation regarding the RTP of a specific slot machine, there is a possibility that the provided information does not reflect actual gameplay conditions. This raises concerns that operators may be able to manipulate outcomes in real-time, making it impossible for players to verify the fairness of the game. 6. Evidence Collection and Possible Manipulation of Session History – I have printed screenshots from my last 50 play sessions, as the site only allows players to view the most recent 50 at a time. If I need a more comprehensive history, I must request it from support, which gives the casino ample time to potentially manipulate or adjust the reported outcomes before providing the full document. This lack of real-time transparency further fuels my concerns regarding fairness. Given these concerns, I request an official audit or a clear statement regarding how RTP is managed in [casino name/game name]. If the advertised RTP is not being honored in real-world gameplay, this could be a serious violation of consumer trust and regulatory compliance.

Duxcasino raise Tax Founds on every Spin i had done since 2021. If i played a bet 0,20€ they take 0,21€ if i played a bet 0,40€ they take 0,42€ 0,50€ they take 0,53€ 1€ they take 1,05€ 2€ they take 2,11€ and so on. They elevate the founds instead of the German gambling Tax but are not allowed to deliver there gambling offer in Germany cause they never had requested a german gambling license by the GGL who is managing and assign licenses for Online Gambling. Instead of this fact, they take the added value for themself and did not lead it away to the german state. You can do your investigations and soon you will see; Duxcasino is not Listed at the german Whitelist (the list where Casino Operators listed which are allowed to offer Online Gambling)

Duxcasino antwortet nicht auf den offenen Fall. Sie zögern die Bearbeitung seit über 10 tagen hinaus. Der Support gibt keine Hilfe ich habe einen offenen Fall seit 10 Werktagen

Dear Sir or Madam, I have opened a case with the casino mentioned because they are illegal and attract people from Germany to their platform. Unfortunately, I also unknowingly became a victim and am now demanding the payment back. otherwise I will carry out an indictment. 

**Complaint**: I am reaching out to ThePOGG for assistance in resolving a critical issue with DuxCasino involving an indefinite account closure and non-payment of a €5,000 withdrawal. Despite meeting all verification requirements, DuxCasino has blocked access to my funds, offering only vague updates with no tangible progress on the payment. ### Details of the Issue - **Withdrawal Date**: October 7, 2024 - **Requested Withdrawal Amount**: €5,000 via Skrill ### Timeline of Events 1. **October 7, 2024**: I submitted a €5,000 withdrawal request to be paid into my verified Skrill account. 2. **October 8-28, 2024**: Multiple emails were exchanged with DuxCasino, where I submitted all requested verification documents, including screenshots of my Skrill transactions and account details. 3. **October 24, 2024**: DuxCasino assured me my documents were under review by the relevant team. However, since then, no meaningful updates have been provided, and my account was closed without explanation. 4. **October 28, 2024**: I reached out again to DuxCasino, explaining my concern over the delay and indicating I would escalate the issue if no resolution was reached. Their response was evasive, stating they were still “waiting for a response” with no timeframe provided. ### Actions I’ve Taken - Supplied all required documents promptly upon request. - Repeatedly followed up with DuxCasino for an update on my withdrawal status, only to be met with ambiguous responses and lack of clarity. ### Impact The delay and account closure have caused unnecessary financial strain, as my funds remain inaccessible despite my compliance with all casino requirements. DuxCasino’s lack of transparency and indefinite delay in processing my withdrawal suggests an unfair attempt to avoid fulfilling their payment obligation. ### Request for Resolution The payment needs to be processed and paid without further delay, as I have complied with all verification requirements and DuxCasino has not provided any valid justification for withholding these funds. Thank you, ThePOGG, for your assistance in seeking a fair resolution to this matter.

Good day, From the period of july 2020 to september 24, 2021, I had the opportunity to play via Duxcasino. Due to my gambling addiction, I have lost a lot of money. I have now contacted Betamo to find out how it was possible for me to create an account from a Dutch IP address and I was also able to transfer money via a Dutch payment system IDEAL. Furthermore, there were no game limits set or a transfer limit. All this means that in my opinion the terms and conditions should be declared null and void and that I should get my money back. Because I created an account from the Netherlands on a Dutch IP address where Duxcasino knew that it was not allowed. Like to hear from you.

It should be clear that Duxcasino operates its website illegally in Germany and I won't go into that here. As an addicted player, I have been banned from all casinos here in Germany for years and N1 Ltd also knows. I know about my gambling addiction problem because I'm already banned from several of their casinos because they're all operated by N1. The excuse that they're different casinos doesn't count, the operator is the same and they have to protect people with a problem like me I hereby demand that N1 refund my money to me immediately, otherwise I will report it to the police because Duxcasino and N1 have both already been successfully sued in Germany. I think it is the most sensible way to simply refund my money and finally me and mine To take views seriously and to respect that I am closed Duxcasino has also broken its own terms and conditions here because it says that a deposit from non-verified players is only possible up to a sum of 150 euros. This is not the case. This is a lie because I was able to gamble away almost 700 euros in my relapse without any problems

So I have joined this casino in 2019 and til now I never withdraw money. I only make deposits but that wasn’t a problem for them but now when I win 17 thousand € they need to verify the documents. I already sent all the documents but they stop me because the adress is not matching but I send emails to them an I explain why is like that but nobody answered to me. Please help me to get my money!!

I did a second deposit of 100€ to this casino and claimed 75€ bonus. I canceled the first bonus that I played because it was still active. Somehow their faulty system made100€ of my balance disappear. I was left with only 75€. I went to their live chat to ask about this but they told me that there is nothing wrong. So I was left with the 75€ bonus. I did not play it and I did not touch my account since today. I was hoping to see the 100€ back on my account but instead my balance was set to 0 € since the bonus expired. They told me that they will not add the original deposit back to my account. Maybe they will listen to you since in my opinion I am rightful to the 100€.

I am playing slots together with a friend. After registration at dux we decided that he makes initial payment (only because he owed me money and it seemed easier for us). At payment side or elsewhere nothing was displayed that payment needs to be from my account). After payment we started playing (casino did not check about it at all). We were lucky and won more than 50.000€. At KYC check we provided all info including a signed confirmation from my friend that money could be used and he allowed it. But now the casino locked my account and only wants to pay out what we initially payed in. So all of our wins should disappear. In there terms we found a rule that said that - but if we had lost all the money they also would not care at all. I do not think that this is fair play at all.

Hello, im a diamond vip at duxcasino, when i reached gold status i should already get a vip manager and personal withdraw limits, they told me that my account is not fully vip yet, now i have reached diamond status the highest and they still didnt give me vip manager and personal withdraw limit, at the moment i had 80k, i spend it all because i felt used and unhuman about it. In their own rules and terms it says vip manager and personal withdraw limit and i didnt get any!

On 23 Dec 2022 I registered at duxcasino.com and made my first deposit of 150 usd and received a bonus of 150 usd. I won 17735 in total. On the 26th Dec I sent documents for verification and on the 27th Dec I received a notification that my account was closed. While my trying to find out what happened, administration request to go through video verification and I made it. A few days later I received a notification that the money was confiscated and the issue was closed without any justification.

I have taken an offer from the casino and deposited but i havent received a fair game. i have played dozens of games with no bonus rounds and not even significant wins to longer my gameplay. It was like i deposited to lose. Its another thing to lose fairly with longer and valued gameplay and another way to lose just to lose in a second. Overall i contest their fair play, especially to what happened and the way it happened today.

Hello, I registered in Dux casino and lost around 5KEUR on 19th and 20th of November. Dux casino is N1 Group casino, operated under MGA laws. However, i self excluded myself from another N1 Casino "Kakadu" whose license number is same with Dux. They are actually the same casino. I contacted customer services and i could not get an answer. They insist me to send chat script. I only told them that i self excluded myself forever in Kakadu, which was confirmed by Kakadu as well. Kakadu confirmed me that i am self excluded in all MGA casinos also all N1 casinos under MGA. I kindly request your help for this issue. Regards

Dear Sirs, Following the actions taken by DuxCasino to Suspend me while playing for several complaints made by me regarding my second deposit bonus and the last deposit locked all as bonus, even the deposited money. I was said by the DuxCasino team to refer to their provider, thus not to file against the casino firstly the services provided regarding my second bonus deposit not made on time when the money were deposited; A promotional voucher or bonus has a face value but cannot be exchanged for goods and services, Alternatively regarding my third bonus the real money cannot be blocked for a promotional voucher and cancel any upcoming winning due to the wagering limit. As recognized in Revenue and Customs Commissioners v London Clubs Management still those money cannot form part of the casino’s ‘banker profits’ and are not to be classes as a ‘stake staked following s.11 (10) (a) of the Finance Act 1997. When played in game their value is for money or money’s worth, however for the gambler they have a real world value for the gambler to avoid risking their own money, acting as an incentive by conferring the right to bet assuming Lipkin Gorman v Karpnale [1991]. Considering, the losing ratio in your casino, the time lag for the second deposit bonus to be awarded leading for the gambler to use his own money for further playing and the third deposit all locked on bonus were a further discussion can be made if you assist. Thereof, several stress issues and money loss reducing entertainment can be further discussed. Based on the aforesaid, I require all the deposits made on this casino to be refunded and not just the cash balance which the Dux casino payments team insists, to avoid filing against you. Regards,

I have had a verified account with you for quite some time which I can no longer use. This is because my account has been blocked since the 6th of June, due to unknown "security reasons" pending further investigation. I have approached dux casino's customer service several times by email and asked what the status is regarding the investigation of my account. However, I am only told that the investigation is still ongoing and that they will keep me informed further. Now many days have passed and I still don't know why my account has been blocked, and that while I still have money in my account that I cannot have paid out due to the blockage on my account. It is also unclear to me how long the investigation will take, so I have to wait until it is possible to withdraw my money from my account. I find this outrageous because I have always been able to transfer money to my account on Duxcasino without any problems and cash out smaller amounts to my own account. But as soon as I want to withdraw a large amount of money, my account is unceremoniously blocked. I'm complaining because I don't get the option to withdraw my money. In order to solve this problem, I would like to have that possibility. I request you to take appropriate action and look forward to hearing from you as soon as possible to resolve this problem. Thanking you in advance.

dux has owed me 300 pament approved last friday, payment company gigadat has no record requesting cashout. furthermore after repeatedly stating i will get m moneyy shortly [EDIT] has become impossible to communicate with and behaves lie achild, no substance to her words. she needs tobe removed from her position and taught some people skills. my money ws due 5 days ago, she is taking it personally that i keep inquiring, trying to get a solod answer

On the 23rd April I came across Dux casino. I throughly read through the Terms and Conditions before creating an account. The terms do not list the Netherlands as a restricted country and they even state that only players from the Netherlands may use certain games and services. Therefore, I went ahead with opening an account. I was also able to enter The Netherlands as my country of residence from a preset drop down menu and register a Dutch mobile number. After depositing €285 I was later informed by my friend that this should not have been possible and that if I accumulated any winnings, I would most likely run in to problems should I wish to withdraw. While I understand that it is partly my responsibility to ensure I am able to play on their site, that is impossible when they clearly state I am able to play certain games and use certain payment services. Their terms are misleading and certainly not unambiguous: "Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia." and "For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom." They should not have accepted my registration nor allowed me to deposit multiple times. Why do they not have a location blocker or list the NL as being prohibited? I am kindly asking them to return my deposits as they are falsely accepting registrations and deposits. I have contacted the casino directly, but they are not understanding of my concern and request.

I have sent an absurd amount of documents and whatever I send they tell me they want more. I've sent so many id selfies, deposit confirmations and payslips etc. They have no intention of paying me my withdrawal.