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Parimatch— player complaints: 506 in English

506 Complaints
112▼ Last 30 days · was 205
0 Unresolved
4.5051787555324d Last complaint
31.1 Risk index
30% Resolved · of 33 with a known status
61% Withheld payouts among those
$21,717 · 168,270 INR · €53,884 +2 Disputed sums

Parimatch: 506 complaints filed in English across 3 platforms, disputed sums $21,717 · 168,270 INR and 3 more currencies. Most of them are about withheld payouts (65%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Withheld payouts 65% 328
Other 25% 127
Verification 4% 22
Game fairness 2% 12
Account blocks 2% 9
Bonus terms 2% 8
Status unknown 473 Closed, no outcome 14 Resolved 10 Rejected 9

Sources

Trustpilot 473 CasinoReviews 27 LCB.org 6

Complaints by month

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12
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07
08
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10

Questions and answers

How many complaints are there about Parimatch?

The English-language record holds 506 complaints from 3 platforms; 473 carry no status from the platform. The latest one is dated 2026-10-07.

Does Parimatch resolve complaints?

Of 33 complaints where the platform recorded a status, 30% were resolved, 0% remain open and 27% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 61% of them.

What do players complain about?

Mostly withheld payouts — 65% of cases, then other (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 506 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 506

05.08.2026 Trustpilot Withheld payouts
Really frustrating gambling app i…
Really frustrating gambling app i deposited money rs1000inr it successfully credited from my phone pay account but it's not still yet credited in my parimatch account player id_326292274 I aslo raised a ticket from their customer service but it's almost for 24 hours they still showing requested timeframe has not passed yet ticket id__121386972 it's a fraud game i request everyone not to play this game
05.08.2026 Trustpilot Withheld payouts
I made a deposit of 1400 on 31st of…
I made a deposit of 1400 on 31st of july from my side payment got successful but in app it shows declined customer support told me to wait 3 working days but still not received any refund (ticket:#120673241) Then yesterday I made a withrawal of 2230 in app it shows successful but same not received it's very disappointed that there payment providers are not releasing money parimatch is a trusted site but from past few months facing this types of issue repeatedly it's so frustratingAccount number 182111594
05.08.2026 Trustpilot Withheld payouts
Worst app ever
Worst app ever They scam me I put 1200o and now money gone not get in my game account even not coming in my bank as they say it will come in my bank account after 3 daysIt's been month not they are saying Please send more n more proofI send all proof And now they r saying we not found any record of ur money u have sendedPlease send bank confirmation letter and all from bank side I have sended them the pdf of that transaction from my bank side even account no where my money went away but they are just playing aroundEven worst someone used. My utr no It show ur utr been used when I put my utr, again My game I'd 228601368Even they, are, asking for more n more proof n now they r saying we not found my transaction in our recordSeriously 12000 they r trying to eat for free
05.08.2026 Trustpilot Withheld payouts
Repeated Missing UPI Deposits
Repeated Missing UPI Deposits – Very Disappointing ExperienceIm neha kothari playing at this casino at times And it seems missing deposit has become their pattern My account id is at Parimatch casino is 165565140I have had multiple UPI deposit issues with Parimatch.Most recently, ₹9,444 was debited from my bank account but never reached my Parimatch account. Just a week earlier, another ₹500 deposit also went missing.Each time, customer support gives the same response: "Please wait three days." There is no meaningful explanation, no proactive updates, and no immediate investigation.In the age of UPI, customers expect fast and reliable payment processing. If money is debited instantly, there should be transparency about where the funds are and when they will either be credited or refunded.What concerns me most is that this has happened more than once. A repeated payment issue raises serious concerns about the reliability of the deposit system.I hope Parimatch investigates these recurring problems, improves its payment handling, and provides customers with faster, more transparent support.Until these issues are resolved, I cannot recommend this platform based on my experience.
05.08.2026 Trustpilot Withheld payouts
Parimatch is fraud total fraud
Parimatch is fraud total fraud Parimatch fraud in deposit they ask you payment slip bank statement and after 20 days ask for a letter from bank that your deposit was successfullThen withdraw fraud Parimatch showing that your withdraw was successfull but you don't receive amount After all if you receive amount then cyber crime freeze your account because parimatch send amount from fraud and suspicious account This all happens with me
05.08.2026 Trustpilot Withheld payouts
Parimatch disabled my withdrawal option…
Parimatch disabled my withdrawal option and online chat. My account is Total verified. I am provided everything what they asking selfie and aadhar verification & bank statement and every deposit statement . But they disabled my withdrawal optional since last 25 days. In my parimatch account balance is 9,91184. My parimatch account id 835211252. Every day I am contacting them but there are not allowed to withdrawal my money. This is big fraud site don't play here. Total scam. Parimatch intentionally not giving withdrawal amount.
05.08.2026 Trustpilot Withheld payouts
Parimatch is doing just fraud on behalf…
Parimatch is doing just fraud on behalf of deposit made deposit 7500 and 5000 on 1st and 2nd amount deducted but not credited and showing payment declined but bank confirmed payment already processed.No maild id is working support @parimatch.in . Feeling completely cheated.
05.08.2026 Trustpilot Other
My user ID is 975621611
My user ID is 975621611 I deposit 500 rupay but not deposit in parimatch account so I created a ticket and send a email but the said this payment not received my site this is froud
05.08.2026 Trustpilot Withheld payouts
Parimatch withdrawal pending from last 19 days
Dear parimatch team,What's going on? Does really matters user for you or not? How we are scamming here ? Deposit withdrawal problems not only with me with a lot's of user!!!! One word is this our issue to deal with you payment providers if they delay? No! Without utr of payment withdrawal how can you show amount withdrawal successful? This is totally unfair.Now coming back to my case, my user id; 348527977 and my withdrawal ticket id is: 117859970,My withdrawal is pending from last 19 days, multiple times connected with support team on website mail they are replying generic message same like specialist is reviewing, your fund is 100% safe, and waiting for update from payment providers!? Just some one told in review on trustpilot how they scam with hawala partners now I am thinking same like, your payment providers take our money and run might be possible they broke the sim or etc... I am really very disappointed and feeling shame on parimatch how they are rugging with loyal users. Until in 19 days my withdrawal still not received and ticket picked by someone but not responded from more than 24 hrs.Note: all users I highly recommend you if the team not giving our deposit or withdrawal please exposed the scam on social media or however we can take action with cyber crime 🫆 portal with deposit details and this is very easy step. Please take the step so we all can get our funds.
05.08.2026 Trustpilot Withheld payouts
U Deposit white money & They provide…
U Deposit white money & They provide Black Money. Then ammount Hold/Lien.from bank.DEPOSITE MONEY HOLD MORE THAN MONTHS.WHILE BONUS COMING SEVER GETTING SLOW.THEY SEND BLACK MONEY/ CYBER CELL FRAUD TO MY BANK ACCOUNT.MY BANK ACCOUNT FREEZ FOR THOSE AMMOUNT.DON'T ENTER PARIMATCH.BAN THIS TAKE NECESSARY ACTION AGAINST PARIMATCH.
05.08.2026 Trustpilot Withheld payouts
Player ID 941925572
Player ID 941925572. Out of two ₹15,000 withdrawals on 13 July 2026, I received only one. The other ₹15,000 is stuck. App shows success but no UTR number inside. Please refund my missing ₹15,000 And My Ticket #116720029 has been pending for 3 weeks (3w) for a withdrawal of 15000. This delay is unacceptable. Please release my funds immediately.
05.08.2026 Trustpilot Withheld payouts
Mera 5800 deposit amount 16 din ho gye…
Mera 5800 deposit amount 16 din ho gye hai abhi tak wapas nhi aya bohot bekaar service hai
05.08.2026 Trustpilot Withheld payouts
Parimatch is fraud site please not…
Parimatch is fraud site please not deposit any one, they cheat your deposit money15 days ago I deposit the money but they not giving my deposit, I already sent a email and submitted to tickets but all time same reply waiting some timePlease give me my depositI'd:278829017
05.08.2026 Trustpilot Withheld payouts
This is a fraud site
This is a fraud site. My winning amount 23982 still don't give by them. First they say within 24 hours you will get. After 96 hours passed they say you have to wait. And no customer support available no reply on mail. Stop playing here. Deposit is instant. But withdrawal not giving by them. No support available here. My player id is 351863470. They stop replying on email also. They have not enough support staff. Since last 5 days they can't find problem to give my withdrawal. It's clear that they don't want to give my withdrawal. Create a ticket and leave it. No results yet. So please request all players to don't play here. Find other good sites.
04.08.2026 Trustpilot Withheld payouts
Advice for all facing deposit issue. Fraud/Scam exposed.(Avoid this site if at all cost)
Hello friends, I have already explained my case in my last review. Here, I'll expose what I found out during those torture-filled 18 days and help you guys avoid the mistake I made.If your deposit failed, don't waste time with their useless support team. Just wait for 2–3 hours. If the deposit does not reflect, that means the money will never be reflected in PARIMATCH. So after 2 hours of failure, contact your bank and ask for a rollback of that transaction as soon as possible, and hope for the best. Let me explain how their fraud works.The fraud system is designed in such a way that the first bet starts the moment you make a deposit, as you are at the mercy of their online hawala partners. They decide whether to approve your payment or not. I'll explain step by step how they work as a team.1. Parimatch, since betting is banned in India, partners with hawala agents (online money laundering groups). They mostly use mule accounts.2. These mule accounts operate only for a few days. During that time, they try to maximize that short period and scam as many people as they can through deposits and withdrawals.3. When depositing, I would say there is a 50% chance of a successful deposit. The other 50% of the time, they scam people.4. Now they work as a team: the hawala agents and the Parimatch team. The hawala agents' job is to scam as much money as they can during that short period, and the PARIMATCH team's job is to give their partners enough time to run away.5. So, in the meantime, during the time bought by Parimatch's support team, the agents withdraw or transfer the money and empty those mule accounts. Once the accounts are empty, they update the Parimatch team that their work is done, the mule account is almost at zero, and they will now abandon that account. After that, the Parimatch team informs the customer, after 15+ days (18 days in my case), that the transaction never reached them and asks the customer to contact the bank or, very funnily, their payment provider directly. So, at this point even if you contact the bank, you'll get nothing as the mule account, to which you sent the money is already non functional. Money is gone forever. So that's why I am telling you: stay away from this fraud site. If your deposit is already stuck, please contact your bank and ask them to roll back the transaction before it is too late. There might be a chance to get your money back. Don't fall into the trap and waste time with their useless support team. All they will say is that your funds are safe, while they drag things out and delay as much as possible to give those agents the chance to scam more people and run away with the money. Parimatch must surely be getting their cut in this because they help the hawala guys lure customers into the scam and provide them enough time by delaying the process and making the customer wait for a long time.
04.08.2026 Trustpilot Withheld payouts
deposit of 4000 is still credited into…
deposit of 4000 is still credited into my parimatch account despite I have raised the ticket it has been 1month still the ticket is not picked up and i have provided all evidence proof of transaction and bank statement and also the bank letter still my funds didn't get anything into my account
04.08.2026 Trustpilot Withheld payouts
1 Star
1 StarVery poor payment experience with Parimatch.❌ ₹10,000 Withdrawal (24 July 2026): Marked as Successful, but I never received the money in my bank account. I even submitted my bank statement as proof.❌ ₹1,000 Deposit: Debited from my bank account but marked as Declined.❌ ₹3,000 Deposit: Debited from my bank account but marked as Declined.Every time there is a payment issue, support asks for screenshots, UTR numbers, and bank statements, then tells customers to wait for 3 business days. This is frustrating and unacceptable. Improve your payment system and customer support before more customers face the same problems.
04.08.2026 Trustpilot Withheld payouts
This is the India's number one fake app…
This is the India's number one fake app and taking money from user while deposits getting failed theirs support team saying u r help to serve sir how can I help u and there are not going to help u really,dears people don't install parimatch pls this number one fake app and deposited multiple times and I had get failed until I didn't get from them till now and iwas withdrawal money last money app was showing to me successful and I didn't get from distibutor from this app so pls search for app and see clare how people r surfring on this fake app so pls don't install this parimatch app
04.08.2026 Trustpilot Withheld payouts
Please all customer to complain…
Please all customer to complain parimatch .com that is totaly fraud app. Not customer service provided good service ,same to same story repeat by repeat but not done work .115003450 tickit id create 30 days over but they are not responce .my name is RAJA DAS . withdrawal date -06/07/2026.Amount-2000.they are not provided money .only said 30day overs but they are working at now review .others platform not late form this case .they are done 3-5 business day .parimatch matt khelo fraud app hey .
04.08.2026 Trustpilot Withheld payouts
Parimatch took deposit from my UPI…
Parimatch took deposit from my UPI wallet and did not give money to my Parimatch wallet account. I added 8800 through UPI QR method. The transaction was successful and I also attached screenshot and my UPI wallet customer support call recording but Parimatch did not credit my money to Parimatch wallet. My Parimatch player id is 220654932And my ticket id is 117716309They are behaving like unfair trade practice and firmment. First 3 days they say we are processing refund and after 15 days they close the ticket and status shows resolution without refund or credit.Your payment provider and indian support are bonding and faurd with customer. They never support customer. They only doing faurd with customer. At Indian government bank any stuck transaction solve with in 7 working day. And your payment provider not solve till last 15 days. It means your payment provider and support@parimatch bonding with each for faurd with customer.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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