Parimatch: 506 complaints filed in English across 3 platforms, disputed sums $21,717 · 168,270 INR and 3 more currencies. Most of them are about withheld payouts (65%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.
Status unknown 473
Closed, no outcome 14
Resolved 10
Rejected 9
Sources
Trustpilot 473CasinoReviews 27LCB.org 6
Complaints by month
10
12
01
02
04
07
08
09
10
Questions and answers
How many complaints are there about Parimatch?
The English-language record holds 506 complaints from 3 platforms; 473 carry no status from the platform. The latest one is dated 2026-10-07.
Does Parimatch resolve complaints?
Of 33 complaints where the platform recorded a status, 30% were resolved, 0% remain open and 27% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 61% of them.
What do players complain about?
Mostly withheld payouts — 65% of cases, then other (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 506 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 506
29.07.2026TrustpilotWithheld payouts
Withdrawal was successful in parimatch but 15000/- not received in bank account
Parimatch id - 937434561Ticket id - 118168152Amount - 15000/- Date - 19/07/2026Time - 11:29 amWithdrawal method - upiIt's been 10 days till now they didn't resloved my ticket, support team will tell same stories every time , I am using parimatch for 7 years , I have never ever saw the worst support team , don't use parimatch guys, they don't know anything
29.07.2026TrustpilotOther
Bahot third class support system hal…
Bahot third class support system hal inka. Lagbhag 10 bar deposit kiya hua paisa kha chuke hai. Support system yahi bolte hai bank me jakar pata karo. Koi is parimatch me koi deposit nahi karna bahiyo. Ye bahut ghatiya site hai.
29.07.2026TrustpilotOther
Mera paise mujhe refund de do yah…
Mera paise mujhe refund de do yah number se Maine account khola tha 9957729631 refund
28.07.2026TrustpilotOther
Extremely disappointing customer…
Extremely disappointing customer support. ₹940 disappeared from my Parimatch account without any withdrawal, transaction, or bet showing in my history. Support first asked for transaction details for something that wasn't even a transaction, then blamed account security, and now claims the money was lost in a bet while refusing to provide the Bet ID or any evidence. Every response feels like a copy-paste template instead of an actual investigation. Based on my experience, I cannot recommend this platform until they improve both their system and customer support.
28.07.2026TrustpilotWithheld payouts
To withdraw my money
To withdraw my money, yes my money I have to wait 🤬 13 days including today and raise tickets which shows in progress for 10 🤬 days l, talking to those 🤬 bots on support. That's my money I've withdrawal it but haven't received a penny.
27.07.2026TrustpilotWithheld payouts
They are doing fraud with customers and…
They are doing fraud with customers and simply giving answers that provider is not giving proper payment solution for customer's iam suffering this problem from last 6 months iam have not get my so many deposits credited and also 1 withdrawal
27.07.2026TrustpilotWithheld payouts
I was deposited 500 rupees on parimatch…
I was deposited 500 rupees on parimatch even today present date I didn't get it so slove my problem I will share you proofs of deposit amount
27.07.2026TrustpilotWithheld payouts
I have deposited 18600 rs
I have deposited 18600 rs, amount got deducted from my bank account. But they have not credited game account and also not reverted. Even after provided my bank statement, they are not giving money
25.07.2026TrustpilotWithheld payouts
Worest experience from pari match…
Worest experience from pari match because they are not solved my problem I have withdrawn amount still not credited in to my account 3 time they are done like this very bad services
25.07.2026TrustpilotWithheld payouts
Very bad experience
Very bad experience Mera koi var pasie decline hoya wa na ho pasie mnu vapis ayea na parimatch account vch mera two time 5000 5000 processing vch krta hor fr na support team koi help krdi wa be careful ful fake app fraud krda bhout
25.07.2026TrustpilotWithheld payouts
I will withdrawal 5000 9days completed…
I will withdrawal 5000 9days completed still not credit, status showing successful not credit, worst gameplay platform no one deposit on this site withdrawal was not credit
25.07.2026TrustpilotOther
I have not got my deposit yet
I have not got my deposit yet I have deposited 2000 and it does not shows yetMy id is 213214525 I have deposited it on 11 july 2026
24.07.2026TrustpilotWithheld payouts
Mujhe mera jita hua 1999 ka amount nhi…
Mujhe mera jita hua 1999 ka amount nhi mila customer support bolta h bank jaa k pata kariye ya chutiyapa ha ya froud bala game h plz bhai log galti say v mat khelnaOur maine 12000 ka deposit v kiya o v decline kar diya our bolta hai bank jaa k pata kro froud game h ya plz 🙏 mat kgelna
24.07.2026TrustpilotWithheld payouts
My experience with Parimatch has been…
My experience with Parimatch has been extremely disappointing. Not only did I face issues after my ₹25,000 withdrawal, but two of my deposits were also not credited to my gaming account despite the money being debited from my bank account.After my withdrawal, I received a WhatsApp message from an unknown number that already had my bank account details. Soon afterwards, my bank account was blocked due to a complaint, and the fraudsters demanded ₹7,000 as a so-called “level tax.” to unblock my account After I paid, they demanded another ₹18,000. I have all the WhatsApp chats and payment proof.This entire experience has caused me financial loss, stress, and serious concerns about the security of my personal information.Based on my personal experience, I cannot recommend this platform. This platform is full of frauds.
24.07.2026TrustpilotWithheld payouts
I am extremely disappointed with my…
I am extremely disappointed with my experience with Parimatch. My withdrawal has been pending for the last 8 days, and despite contacting customer support every day, there has been no meaningful progress.The only response I receive is that the "specialist" or "billing department" is working continuously and doing their best, but there is no transparency regarding the actual status of my case. My support ticket has been open for 5 days, yet it appears that the specialist or billing team has not even reviewed it.Every day I am asked to remain patient and understanding, but the outcome remains zero. As a customer, I expect clear communication, realistic timelines, and timely processing of withdrawals. Unfortunately, none of these expectations have been met.Ticket ID: #117859970User ID: 348527977I sincerely hope Parimatch resolves this issue immediately and improves its customer support and withdrawal process, as my experience has been very disappointing.
24.07.2026TrustpilotWithheld payouts
My 10000 withdraw pending from two…
My 10000 withdraw pending from two days, and app showing successful, and my 4 deposit about 3800 also lost in one month, customer care not good of this sites, site cheated customers, I sugges to all, these gamble sites very horrible and they looted people hard money, jitna jaldi ho sake inse picha chudao, ye bahoot bhyanak kar denge aapki financial life and social and personal life
24.07.2026TrustpilotOther
Really fake 28 & 29 june add 300 rupees…
Really fake 28 & 29 june add 300 rupees two times but my money not add my I'd 288723834 so please help me 1️⃣1. User ID :-2887238342. Transaction Type :- PhonePe UPI 3. Transaction ID:-T26062909194774267146394. Transaction Date :-29.07.20265. Transaction Amount :-299.976. Transaction number :9881287853237. Issue Description :-Diposit decline issue 2️⃣1. User ID :-2887238342. Transaction Type :- Paytm UPI 3. Transaction ID:-8362276378697sb1024@mairtel4. Transaction Date :-28.07.20265. Transaction Amount :-3006. Transaction number :3094009865827. Issue Description :-Diposit decline issue
24.07.2026TrustpilotWithheld payouts
Very poor customer support and withdrawal issue
Hello,Very disappointed with my experience. I made a UPI withdrawal of ₹15,000, and the transaction is marked as “Success” in the app, but the amount has not been credited to my bank account. On top of that, both the support chat and customer support options are not working, making it impossible to get assistance. I hope this issue is resolved quickly and that the support team improves its responsiveness.my UPI withdrawal of ₹15,000 made on23rd July 2026 at around 5:00 PM IST is showing as “Success” in my account, but I have not received the amount in my bank account. Please check the transaction and provide the UTR/RRN so I can verify it with my bank. My User ID is: 801909214.
23.04.2026CasinoReviewsWithheld payoutsRejected
Parimatch - Deposit of 30000 rupees has been not credited
I have deposited 30000 rupees on Jan 20th 2026 through UPI and they have said that the funds have not credited for few days and I have contacted the bank and get to know that the funds have been successfully credited to the merchant.
I have forwarded the statement to the Parimatch support team and they have said that it did not pass risk team analysis and couldn't process the request further and closed the request. If I ask about money they said to contact bank and bank confirmed that for successful transaction they couldn't help.
Now parimatch is not responding to my complaint and saying that they couldn't reopen the ticket as it was closed.
Please help me on this and I have complained the same with other websited and parimatch didn't reply on those sites and escaped.
03.02.2026CasinoReviewsWithheld payoutsClosed, no outcome
Parimatch Casino - Deposit not reflected
I deposit money of Rs 1000 through paytm app on 13 December money was showing pending on that time but money debited on 13 December or 14 December its show transferred to the account. Money debited of Rs 999.66 but not credited yet.
More than 1 month 20 days done no good reply from parimarch end. No reply from ticket no ▇▇▇▇▇▇▇▇.
Attachment of bank statement with password ▇▇▇▇▇▇▇▇▇▇
And screenshot also attached