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Parimatch— player complaints: 506 in English

506 Complaints
112▼ Last 30 days · was 205
0 Unresolved
4.4475463909028d Last complaint
31.1 Risk index
30% Resolved · of 33 with a known status
61% Withheld payouts among those
$21,717 · 168,270 INR · €53,884 +2 Disputed sums

Parimatch: 506 complaints filed in English across 3 platforms, disputed sums $21,717 · 168,270 INR and 3 more currencies. Most of them are about withheld payouts (65%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Withheld payouts 65% 328
Other 25% 127
Verification 4% 22
Game fairness 2% 12
Account blocks 2% 9
Bonus terms 2% 8
Status unknown 473 Closed, no outcome 14 Resolved 10 Rejected 9

Sources

Trustpilot 473 CasinoReviews 27 LCB.org 6

Complaints by month

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12
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07
08
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10

Questions and answers

How many complaints are there about Parimatch?

The English-language record holds 506 complaints from 3 platforms; 473 carry no status from the platform. The latest one is dated 2026-10-07.

Does Parimatch resolve complaints?

Of 33 complaints where the platform recorded a status, 30% were resolved, 0% remain open and 27% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 61% of them.

What do players complain about?

Mostly withheld payouts — 65% of cases, then other (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 506 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 506

01.08.2026 Trustpilot Other
Deposit missing from balance
Title: Deposit missing from balance –Account ID: ⁠ 457664871On ⁠[24/07/2026]⁠, I deposited ⁠[500]⁠ into my Parimatch account using ⁠UPI⁠. The money was deducted from my bank account, but it has not been credited to my betting accountI have already shared my bank receipt with support, but the issue remains unresolved after ⁠7 days.Account ID: ⁠457664871Transaction Ref / UTR: 013654232356Please resolve this and credit my account or refund my payment promptly.
31.07.2026 Trustpilot Bonus terms
Atleast reply to customer reviews and…
Atleast reply to customer reviews and accept that you people are fraud and cheated people.You people have cheated 16100/- to me by deducting my winning money without my knowledge or without informing me. Stating as bonus adjustment. When you had given me bonus to adjust you cheatersMy payer I’d : 616980648
31.07.2026 Trustpilot Game fairness
They let you win after one or two…
They let you win after one or two withdrawal they tag your account if you bet you lose.. This way they fraud our money more than we got withdrawal.. I have lost lakhs of ruppes like this.. If you complain to the help center they just sayGame is working fine even after showing video proofs
31.07.2026 Trustpilot Game fairness
Cheat fraud and scam website eating…
Cheat fraud and scam website eating everyone money No proper costumer support nothing ! Never play on this website this website is not trustworthy
31.07.2026 Trustpilot Other
Additional Verification Ke Naam Se Pese…
Additional Verification Ke Naam Se Pese Lootte Hai
31.07.2026 Trustpilot Withheld payouts
Parimatch is total fraud
Parimatch is total fraudParimatch wale madarchod h mera 13000₹ ka withdraw or 20000₹ ka deposit pending h pichlie 1 mahine seYe sale fraud karte h bas
31.07.2026 Trustpilot Withheld payouts
Hai guys this is fraud app and customer…
Hai guys this is fraud app and customer service also fraud they continuesly say one message your payment failed try another plz don't deposit in this game and don't play.
31.07.2026 Trustpilot Withheld payouts
Withdrawal of 15000 sucessful in parimatch but didn't received in bank account
Parimatch id - 937434561Ticket id - 118168152Amount - 15000/-Date - 19/07/2026Time - 11:29 amWithdrawal method - upiIt's been 13 days till now they didn't resloved my ticket, in last review in trustpilot they reply and told to send email I sent but there support team tells same stories payment specialist are working on u r ticket..... Now Another support team member created ( 2nd ticket 120351355 )on same withdrawal that also pending for 3 days , and my 1st ticket ( 118168152 ) was in processing status for 12 days exactly, I am playing in parimatch for 7 years, now it's time to quit to alternative website because there parimatch payment providers are frauds , not only me, 3 of my friend's withdrawal also same situation successful in parimatch but not received money in bank account, support will tell same stories, And who is working on my ticket name called sofi is also not active for 5 days , My advice to Don't use parimatch, website is good but payment providers are frauds.
30.07.2026 Trustpilot Verification
Meri
666359406Meri ye is h Maine isme 22 julay ko 3256 ki payment ki thi but meri payment parimatch aap me decline show ho rhi h or paise mere account se kt gya or meri email ye h or m is id pe666359406widrawal krme me verification nhi ho rhi
30.07.2026 Trustpilot Withheld payouts
Withdrawal not credited from 2 months
Id 279947674 From last 53days I m facing the withdrawal issue they not give my withdrawal 14999 and 15000 from 7 june ...same repeated answer expert are working...wtf 53 days your expert are working then what kind of experience they are ..i give them bank statement bank letter and still same no amount credited or refund back to my wallet.also they give fake urt no for your withdrawal.And one deposit 24800 on 15 june till date nothing happened ticket raised and ticket Mark as successful reason give me i sent to wrong marchant seriously I am using parimatch from 2023 and i don't know how to deposit... totally fake parimatch india...stay away from this gambling site..
30.07.2026 Trustpilot Withheld payouts
1 weak ago I deposit the money but they…
1 weak ago I deposit the money but they not giving my deposit, I already sent a email and submitted to tickets but all time same reply waiting some timePlease give me my depositI'd:278829017
30.07.2026 Trustpilot Withheld payouts
I am writing to formally complain about…
I am writing to formally complain about the unacceptable delay in resolving my deposit issue.Parimatch Account ID: 899328617On 11 July, I deposited ₹5,000 into my Parimatch account using the PhonePe payment method. However, the amount has still not been credited to my Parimatch account.My support Ticket #117265976 has been open for a long time, and the timeframe you previously communicated has already passed. Despite this, I continue to receive the same generic responses, such as:"Your problem will be resolved as soon as possible.""We understand your concern.""The delay is due to the payment provider's processing time.""We are actively tracking your request."These messages have been repeated over and over, but there has been no actual resolution or meaningful update. From my perspective, I keep receiving assurances without any concrete action, which is extremely frustrating.To support my claim, I have attached both the payment screenshot and my bank statement, which clearly confirm that I made the ₹5,000 payment on 11 July using the PhonePe payment method. Please review these documents carefully, as they provide proof that the payment was successfully debited from my bank account.I have been patient for long enough, but my patience has now run out. I expect a clear explanation of why my ₹5,000 has still not been credited, what actions have actually been taken, and exactly when this issue will be resolved.Please stop sending copy-and-paste responses and provide a genuine status update. If this matter cannot be resolved by your current team, please escalate it immediately to the appropriate department and ensure that my case is handled without any further unnecessary delays.and one more thing, your team always has new excuses .What do you want to tell me?I request that you credit my ₹5,000 deposit to my Parimatch account without any further delay and provide me with a final resolution as soon as possible.Sincerely,
30.07.2026 Trustpilot Bonus terms
It’s worst and fraud company don’t play…
It’s worst and fraud company don’t play here depositing they had cheated me 16100/- from my winning amount.If I asked they are telling adjusted against bonus amount which i never used and they had not given any such bonus to play.They had deducted on their own without my knoledge or without my information or without taking my consent.It is totally fraud and cheating. If such is their working I want to tell all players no one money is safe here they can deduct all you people money without your knowledge and without informing you.My Pari match account no : 616980648
30.07.2026 Trustpilot Withheld payouts
have tried to deposit Rs 9999 yesterday…
have tried to deposit Rs 9999 yesterday at 5 :44 am but my deposit got declinedHow much time it would take to reflect in my account? . My player id is 702927565 and my utr is 674406298228My phone pe transaction id is T2607290544319785542570I have also tried to reach through their email but thier emails are being not found by gmail. I dont know if i would be getting my money or not. I was going through all the reviews how could parimatch do this to their customers.....a big complete fraud aap. People putting money and this aap completely denies that they ever received. What a shit people runs this aap a complete nonsence. Your bots interacts with us ,even parimatch has false email address. I think i lost my money.
30.07.2026 Trustpilot Withheld payouts
Withdrawal was successful in parimatch but 15000/- not received in bank account
Withdrawal was successful in parimatch but 15000/- not received in bank accountParimatch id - 348527977Ticket id - 117859970Amount - 15000/- Date - 18/07/2026Time - 21:42 pmWithdrawal method - upiIt's been 12 days till now they didn't resloved my ticket, support team will tell same stories every time , I am using parimatch for 6 years , I have never ever saw the worst support team , don't use parimatch guys, they don't know anything. This is totally unfair with loyal user's and they don't care about user emotions.
30.07.2026 Trustpilot Withheld payouts
My player id 457863023
My player id 457863023On 3 July, I deposited ₹20,000 through PhonePe UPI. The amount was successfully debited from my bank account, and the transaction showed as successful in PhonePe. However, the amount was never credited to my wallet.I contacted customer support through live chat and email. Initially, they asked me to wait 5 hours. After that, they told me to wait 24 hours. Then they said 3 business days, followed by 5 business days, and later 7–10 business days. Even after waiting all this time, the issue was never resolved.Finally, they simply informed me that their investigation had been completed, that they had not received the funds, and that there was nothing more they could do. They refused to take any further responsibility.I have already suffered losses of nearly ₹2.5 crore, and I have been using this platform for the past 4 years. I never expected something like this to happen to me.In the end, they blamed my bank and told me to contact my bank branch. When I filed a complaint with my bank, they confirmed that the transaction was successful. They explained that if the funds were sent to another UPI ID, the recipient must approve or return the funds for the amount to come back to my account. They accepted my complaint but also criticised me for using a betting platform instead of helping me.Recipient UPI ID: boim-504196700642@boiUTR Number: 967800469590I am under tremendous mental and financial pressure because of this. It has been over one month, and my issue is still unresolved.If anyone can help me or guide me on what I should do next, I would be truly grateful. Thank you.
30.07.2026 Trustpilot Withheld payouts
Parimatch Withdraw Deny Everyone's Withdraw
Now from July month parimatch blocking withdraw without any reason, ask doc unnecessary for withdrawal holding date time name stamp on paper and id card also after providing not unlocking id yes , just always repeat same copy paste message every time that u need to send documents, don't use this site
30.07.2026 Trustpilot Withheld payouts
I have been using Parimatch for about 3…
I have been using Parimatch for about 3 years. In the recent 2 months over 20k rupees which was deposited never got credited to the account. A withdrawal also of total of 45k was shown successful in the app but never got resolved. After providing the id bank statement and the screenshot of payment nothing was done. If they have some shame they should stop this fraud.
29.07.2026 Trustpilot Withheld payouts
User id 396505417
User id 3965054173000 withdrawal kia he parimath ki taraf se appruv ho gya hai mere account me nhi mila aaj 5 fin hi chuke hai
29.07.2026 Trustpilot Withheld payouts
My player ID928144115
My player ID928144115 : Delayed ₹5,500 withdrawal amount.Trust me guys, this is one of the worst betting site ever. Please dont play in this site.You can see, how many people have reposrted the issues. Everday one or the other issue. Either deposit or withdrawal. Please report the transcation as wrong UPI payment and apply chargeback in your back, They will help you in getting your amount back.

441–460 of 506

How the risk index is calculated and how complaints are labelled — the method behind this section.

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