Parimatch— player complaints: 506 in English

Team, My customer ID is ▇▇▇▇▇▇▇▇▇. I am posting here as a last resort - Parimatch has not responded to any official channel of grievance redressal. Total of INR 1.7 lakhs of funds stuck with Parimatch. I am a level 20 VIP customer. There have been at least 50+ mails written to Parimatch without any response. 1) Withdrawal of INR 85822k marked as successful on Parimatch on 22nd Dec. More than 10 business days have passed - not deposited in customer bank account. Bank account and withdrawal screenshot attached. Bank account password: ▇▇▇▇▇▇▇▇. Ticket raised already on Parimatch without any progress (Ticket no ▇▇▇▇▇▇▇▇) 2) 3 deposits amounting to total of 85k ( 45k, 20k,20k) marked as unsuccesful on Parimatch portal but deducted from customer bank account. Attaching transaction receipts below. No refunds recieved Ticket raised already. Ticket no:▇▇▇▇▇▇▇▇

Issue no 1: Ticket ID: #59403783 Amount: 12500 Date: 4th Dec Bank statement shared This deposit was done on 4th dec i waited until 7 business days, then followed up at least 1000 times shared my bank statement thrice -- Still no resolution Issue no 2: Ticket ID: #61428497 Amount: 15000 Bank statement shared DAte: 20th Dec Withdrawal done on 20th dec, Your team said this is processed from your side but I never received the funds infact they gave me an alphanumeric UTR which is never possible ISsue no 3: Ticket ID #63657136 DAte: 30th december Amount 16769 One more ticket is again stuck at your end has not been credited to my bank account, they have marked this ticket as closed but I have requested via email & support chat to reopen the ticket.

Dear sir I have transferred 50000 but parimatch india not credited to bet account and they promised to refund within 3 days but still not credited after 15 days . Now casino not reply and not answering my mail and chat

Dear CasinoReview Team, I am writing to request your assistance and intervention regarding a serious, unresolved issue with Parimatch, involving a fraudulent transaction processed through their payment agent. This incident has resulted in a large amount of money in my bank account being frozen, and Parimatch has failed to provide any proper resolution despite repeated attempts from my side. Summary of the Issue: On 3rd July, I made a withdrawal of ₹6,000 from my Parimatch account. The amount was credited to my bank account, but later my bank informed me that the transferred amount was identified as unauthorised/fraudulent, originating from Parimatch’s payment agent. Due to this, my bank placed a hold on my entire account balance of ₹3,93,261, which remains frozen. My bank officially confirmed that the credited amount was flagged as fraudulent, and I have attached their communication for reference. Documents Provided to Parimatch: Bank letter about the frozen funds Official email from the bank confirming the fraudulent transfer Complete bank account statement Withdrawal/transaction details All screenshots and communications related to the issue I have submitted all required documents multiple times, Parimatch’s support team confirmed through email many times that no further documents are needed and "I would receive my money soon". However, even after those confirmations, there has been no progress and no funds credited to my account. Parimatch’s Response So Far: Their replies remain vague, repeatedly stating the issue has been forwarded to the “responsible department” or “payment service provider.” They repeatedly ask for the same documents even though I have already provided them multiple times. Support agents give inconsistent or irrelevant responses. An initial ticket (#37844966) was created and later closed without resolution. A new ticket (#5062273) was generated afterward, but there has been no progress or proper update. Chat support continues to tell me to “wait” with no timeline or clarity. It has now been about above three months since the incident, and despite my patience and full cooperation, Parimatch has not given any meaningful update, explanation, or resolution. Request for CasinoReview Assistance: I kindly request CasinoReview to review my case and help by contacting Parimatch to ensure my frozen fund's will be released as soon as possible. Please find the attachments for the casino staff mail confirmations & promises that “I'll receive my money soon” And I am ready to provide any additional evidence, screenshots, or documents required to assist with this complaint. Thank you for your time and assistance. I sincerely hope CasinoReview can help achieve a fair and timely resolution.

Dear CasinoReviews Team, I’m writing this complaint as a request for help because Parimatch has completely stopped replying to my messages and my funds are still pending. I tried to contact their support team several times through chat and email, but after providing all proofs, they stopped responding. Here are my pending issues: 1️⃣ Deposit of ₹18,777 made on 15 Oct 2025 at 12:04 am Paid to:▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Transaction ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Status: Success (but not credited in Parimatch wallet) Waiting since: 14 days 2️⃣ Withdrawal of ₹2,919 requested on 26 Oct 2025 at 02:30 UTC+0 Transaction ID: ▇▇▇▇▇▇▇▇▇ Order ID: ▇▇▇▇▇▇▇▇▇ Status: Success (but not received in my bank) Waiting since: 3 days 3️⃣ Deposit of ₹500 made on 26 Oct 2025 at 9:53 am Paid to: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Transaction ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Status: Success (but not credited in Parimatch wallet) Waiting since: 2 days I have already provided all these details to Parimatch support, but they have not responded for several days now. I kindly request your help to get my pending deposits credited and withdrawal amount received. I am not trying to accuse anyone — I only need your kind help to resolve this fairly. Thank you for your time and support.

For over 1MONTH now PARIMATCH have taken deposit but haven't credited the amount. They have created ticket for the two deposit of 5000inr and 570 inr but for 1month now haven't provided any updates and is telling expert and billing department are doing everything to credit the amount.

I made a withrawal of INR 18100 on 23rd Sep 2025 and it was successful. The customer support is saying the transaction is successful. I shared my bank statement with them but they are not helping. Please help me get my money

Hi Team, Recently I was withdrawal money from Parimatch casino and ammount got credited to my bank but after some time the ammount into 5 times was HOLD and put in to LEIN from the bank. I visited the bank ask about the HOLD balance they clarified that the ammount was hold from CYBER DEPT because of the FRAUD MONEY was credited into my bank account. CYBER DEPT got complaint against the money from someone and that money was deposited into my account so the ammount was out in Hold. But hear any of my mistake there..? The casino should be responsible for the my money because they send fraud money in my account so my account was in suspicious now. And not only withdrawal money including my per onal money also put in Hold. I want you to help me regarding this issue please. Thank you

I was supposed to get a refund of 40000inr for a deposit made to Parimatch 27/10/2021. But Parimatch provided me false RNR transaction code ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ and said the money is credited in my bank account but till now no money is credited to my account. Please help me get the refund as soon as possible. As promised by the operator. Player id ▇▇▇▇▇▇▇▇▇▇▇

Since 6/23 I've been trying to verify my account at Parimatch Global. I sent all the documentation that I have been requested to do so and spoke with Parimatch Global support by mail and by Telegram chat with Parimatch Brazil. They keep telling me that my account will be verified soon. Since 6/30 I have been trying to access my account and I have a geographic restriction that I did not have before trying to withdraw the money. They have told me that they blocked my account without giving me any clear reason and I feel cheated. I have proof of everything, photos of entire conversations with support. I need help to be able to withdraw my money.

Parimatch recently closed my account. This is what they said "I am sorry but the account has been closed as a business decision.". I asked them to send the money in my account and they replied "I am sorry but I can't touch the account ".

My Account is fully verified and I'm able to deposit and withdraw until 10 days back. As soon as i start winning big amount they have disabled the withdraw option, No information or email or send to me regarding the same. When i try to make withdraw they asked me to send the additional documents which i have already sent. After that there is no response from them. When i follow up customer representative is telling documents under verification and they don't know how much time it will take.

I can't pass verification for a long time, but it's my fault. I went through rehab and was in the hospital. Provided documentation for a long time. When I provided all the documents, I was told that part of the funds was confiscated. It was 3,229.85 euros, now it's 1,146 euros. I do not agree with the reasons for the confiscation. I didn't use bonuses. this is my only account. I'm sure I didn't break any terms.

Dar THE POGG! Parimatch Casino unreasonably accuses me of violating the casino rules (section 80.4) and confiscated all my money in the amount of $2,745. On April 9, the casino indicated the following violations: one Client has several game accounts (multiple registration, multi-accounts), including under a new name. The Betting Company does not recommend making bets to two or more Clients from the same IP address (one device, local network);one Client uses the data of other persons to register new gaming accounts, including members of his family; bets are made by a group of Clients acting in collusion in order to circumvent the restrictions set by the Betting Company. I do not agree with the accusations of the casino. I only have 1 account at Parimatch casino. I have not used other names to register at Parimatch casino. I live alone. My parents, who live apart from me, do not play in the casino. Distant relatives are not members of my family, and I cannot and should not track their gaming activity. I play alone. I did not create any groups acting by prior conspiracy and did not take part in such groups. I know the rules of the casino and the responsibility in case of their violation. I declare that I did not and do not have the intention to violate the rules of the casino. I did not commit illegal actions indicated by the Parimatch casino. However, the casino allegations are very serious and offensive to me. Moreover, as of today, the Parimatch casino has not substantiated its accusations with any data and / or evidence. I ask for your help in resolving the dispute with the casino and returning 2745 US dollars. Thank you in advance.

Dear The POGG! I need your help. Parimatch Casino deliberately and unreasonably accused me of violating clause 80.4 of the Casino Rules by withholding my money in the amount of $5064. About everything in order. Despite the fact that on 11/09/2021 I received a message from Parimatch: “Your betting account has been unlocked and you can make a withdrawal request”, on 11/10/2021 the casino decided to check my account again, saying, that the funds will be available after its completion. On 11/16/2021, I sent an identity document and my selfie with it to the casino for verification. Parimatch confirmed receipt of the documents and said that they would consider them as soon as possible. I regularly inquired about the results of the verification, but the casino took the position of ignoring my reports. Only on December 9, 2021, I received a message from Parimatch about the need to provide additional documents. On 12/14/2021, I sent a photo of the 31st page of the passport, screenshots of transactions from the Skrill payment wallet in favor of Parimatch for the specified period. In response to a casino request dated 01/05/2022, on the same day, I uploaded a screenshot of a Skrill wallet with transaction history for November 2021. On 01/10/2022, I uploaded the previously sent PDF statement as requested by the casino. On 03/06/2022, I sent a selfie against the background of correspondence with the Parimatch support service. On 03/19/2022, I sent 3 selfies at once in excellent quality, as requested by Parimatch. And on 03/25/2022, the casino reported a violation of clause 80.4 of the Rules and the confiscation of all my funds in the amount of 5064 US dollars. I strongly disagree with the accusations of Parimatch! I did not perform the actions specified in clause 80.4 of the Parimatch Rules. All my actions are in the legal field, there were no violations on my part. I also faithfully provided all the documents that the casino required for verification. Moreover, the Parimatch casino did not tell me what they saw as the illegality of my behavior, and the relevant evidence of my guilt was not provided. In view of the foregoing, I believe Parimatch's accusations are null and void. I ask you to help me return not my 5064 US dollars.

Dear The POGG! Please take into consideration my complaint about Parimatch casino. Parimatch checked my documents for more than 4 months. After, Parimatch accused me of violating the terms and conditions of the casino and confiscated my money in the amount of 5137 US dollars. I will write about everything in order. On 12/10/21, the casino sent a letter about the need to pass verification. On 12/14/21 I sent a selfie with a passport and a color photo of the passport. On 12/15/21 I sent a photo of the first spread of my passport (at the additional request of the casino). Repeatedly (more than 5 times) I wrote to the casino in order to find out if my documents were checked, but the casino ignored my messages. On January 11, 22, I received a letter from the casino about the need to provide a utility bill. In response, on 01/14/22 I sent a photo of the bill for electricity services. Again the casino ignored all my messages. On 02/11/22 I received a request to provide a statement of the financial history of my Skrill wallet. And only by 03/18/22 the casino reported for what period the statement should be provided. On 03/23/22, an extract of the financial history of the Skrill wallet was sent. On 03/27/22, a selfie with a passport was sent to the casino for verification against the background of an open correspondence with the Parimatch support service. 03/28/22 selfie sent in better quality (at the request of the casino). On 04/12/22 I received a message from Parimatch, in which I was informed that my game account did not pass the verification procedure. Parimatch has deducted all my funds - 5137 US dollars. The casino indicated a violation of clauses. 80.4 of the company, in which 7 types of illegal behavior are indicated. No clarifications and no evidence of the wrongfulness of my behavior was provided. I am convinced of the legitimacy of my behavior, the reliability of the information provided and the authenticity of the documents sent. I am ready to provide you with correspondence with the casino and documents that were sent to the casino for verification. I hope you can help me get my money back. Thank you in advance.

Dear The POGG! I ask you to help resolve the dispute between me and the Parimatch casino. Verification of my game account was started on December 26, 2021. During the verification period, at the request of the Parimatch casino, I provided the following documents: passport photo, selfie with passport, Skrill payment wallet profile screenshot, screenshots of all Skrill and Neteller payment wallet transactions from 01/11 to 12/25, bank statement, passport photo with residence permit, updated bank statement, utility bill, Skrill statements and Neteller in PDF format for the period from 01/12/21 to 01/01/22. As you can see, the list of documents provided for verification is quite impressive. It took the casino more than three months to verify my gaming account. On April 09, 2022, Parimatch casino reported that my gaming account was not verified, Parimatch casino accused me of violating the rules - clause 80.4. Parimatch Casino debited my entire balance - $555. I contacted the casino to get more information, but the Parimatch casino declined to comment. I draw your attention to the fact that paragraph 80.4 of the rules contains 7 types of illegal actions, the casino did not deign to indicate what exactly it accuses me of. No evidence of guilt was provided to me. I am ready to assist in resolving the dispute with the casino, I am ready to provide all the documents sent to the casino for verification, as well as my correspondence with the casino. I ask for your help in resolving the dispute. Thank you in advance.

Dear Sir or Madam! I have a problem with Parimatch casino. The casino [EDIT] confiscated my funds in the amount of 1187.5 USD and blocked my account. Initially, I was unable to withdraw my funds, the casino deliberately delayed the verification of the documents I sent. The verification of documents lasted 3 months. I sent the casino all the requested documents, and more than once. As a result, the casino accused me of violating clause 80.4 of the Rules. For a long period of time the casino did not provide detailed information about the illegal behavior, later I was accused of having multiple accounts. BUT I am absolutely convinced that I only have 1 account at Parimatch casino. Also, despite my requests, the casino did not provide a legal justification for blocking my account and withholding my funds in the amount of 1187.5 USD. I am familiar with the law, according to which accusations are not valid until direct evidence is presented and until my guilt is proven. I am 100% convinced that all my actions were in the legal field and I did not commit any violations. I ask you to help restore justice and return my funds in the amount of 1187.5 US dollars.

Greetings! I ask you to help resolve the dispute that has arisen between me and the Parimatch casino. I am 100% convinced that the actions of the casino to withhold my funds of $2422.0 were illegal. About everything in order. On December 22, a chat specialist reported: - A color photograph of your passport. - A photograph with an open passport in hand. It is necessary to take a picture holding your passport (passport must be valid, open 1 (2/3 pages - if there is a new photo on them) pages) in front of you in such a way that your face and photo in the passport can be clearly seen. On December 25, I fulfilled the requirements of the casino by sending the necessary documents. The next day I received a message from the casino with the following content: “For verification, please upload a second photo with a passport in your hands in the best quality, and also add a photo of the document itself on page 1.” I sent everything the same day. On December 29, the casino reported: “For the subsequent verification of gaming activity, please provide a photo of the utility bill in the response email.” After the New Year holidays - on January 09, I sent an electricity bill to the casino for verification. On January 28, I received a letter from the casino with the following content: “Unfortunately, your gaming account has not passed the verification procedure. Also, funds were debited from your gaming account in accordance with clauses. 80.4 companies…”. and the casino wrote off $2,422. I decided that there was an error and sent a message to the casino on January 31st. Later, on February 01, I sent a letter to the casino with a request to indicate what exactly you are accusing me of, since clause 80.4 of the rules lists 7 offenses. And he asked me to provide evidence of my guilt. I declare that I have not committed any of the offenses referred to in paragraph 80.4. The documents sent for verification at the casino are real. The casino did not want to comment on anything and announced the finality of its decision. As far as I know, the accusations of the casino do not carry legal consequences without providing evidence of my guilt. I am ready to assist in resolving the dispute that has arisen, and I am also ready to provide any documents confirming the veracity of my words. Please resolve the dispute and help me get my $2422 back.

Casino does not want to send withdrawal ... They keep saying they have a problem with the system and do not answer the chat. They also made me wager 3x to accept me placing a withdrawal ever if i did not accept the bonus. I did the wager and now I have a 265.85$ withdrawal pending on the chat that must be paid out to me. Please help, I want my money and they keep telling me anything to not pay me. Thanks