Parimatch Casino— player complaints: 38 in English

Reason: Amount not credited I am filing this complaint regarding a ₹28,000 deposit that was successfully debited from my bank account but has still not been credited to my Parimatch account.I made the deposit on 01-Sep-2026 for ₹28,000. The amount was successfully debited from my bank account, and I have the transaction/UTR details and proof of payment.The amount has not been credited to my Parimatch balance. I have contacted Parimatch customer support multiple times and provided the required transaction details and proof. Despite repeated follow-ups, I have only received generic responses stating that the transaction is “under review”, without providing any clear explanation, resolution, or confirmed timeframe.It has now been over a month, and my money is still neither credited to my Parimatch account nor returned to my bank account.I would appreciate AskGamblers' assistance in mediating this matter with Parimatch and helping me obtain a clear resolution.Amount: ₹28,000Transaction: DepositStatus: Debited from bank but not credited to ParimatchDuration: Over one monthProof available: Bank transaction/UTR, payment screenshots, and Parimatch support correspondenceI am requesting that Parimatch either credit the ₹28,000 to my account or return the funds to my original payment source, and provide a clear explanation of the Gaming ID is 147560119

Reason: Amount not credited I am filing this formal complaint against Parimatch regarding a deposit of ₹500 that has been stuck since 18 September 2026. Despite providing absolute proof of the transaction, the platform refuses to credit my account or properly investigate the matter.• Date of Transaction: 18 September 2026• Deposit Amount: 500 INR• Payment Method: Paytm UPI• Source Bank: Axis Bank (Account ending in XX3288)• Recipient Merchant Account Name: Balwinder Kaur• 12-Digit UPI UTR / Reference Number: [ 626169446681 ]• My Parimatch Player ID: [ 557458627 ]The funds were successfully debited from my bank account and completely settled to the local UPI collection account generated by Parimatch’s automated payment gateway. I have continuously emailed Parimatch Support and provided them with an official, clear PDF bank statement demonstrating that the funds left my account.Today, Parimatch sent me a generic response stating they "have not received the funds" and closed the matter.As the user, I have no control over Parimatch's third-party Payment Service Providers (PSP). The UTR number proves the money reached their payment infrastructure. It is the responsibility of Parimatch's senior finance team to manually reconcile this UTR number with their payment gateway partner rather than continuously giving copy-paste rejections to a customer who has provided full bank authentication.I request Parimatch to immediately escalate this UTR number to their core financial department, locate the funds within their merchant gateway, and credit the ₹500 to my player account balance or issue a manual reversal back to my source bank account.

Reason: Other Parimatch is not settling my bet since two months,I won that bet on 24th july 2026 still the bet showing active. When i asked the parimatch support team they said they found suspicious on this bet.I dont know anything about it. The crazy they said they might take three years to complete the investigation before settling the bet, i do not want to wait that long, please help me get the best settled.

Reason: Verification issues I verified my account long ago and I submitted each and every documents several times but again they stopped my withdrawal and asking me to verify again. Still I sent my selfie id card and bank statements with password. From last 2 months I am getting same kind of email from them. If I sent bank statements they asking again the same. It’s like a torchure for me from last 2 months. --- Ответы в треде --- Akella123 • India 2 days ago I want to ask one thing I submitted my statement long ago from last 4 weeks I am doing the same but still these guys can’t able to verify my account Akella123 • India 2 days ago My bank statement pdf password 070619977674025673 which I was provided several times Parimatch Casino • Representative 2 days ago Greetings Akella123, Thank you for your cooperation regarding Ticket ID 84556005 and the additional verification process. We kindly ask you to provide the password required to open the recent statement you shared from Airtel Payment Bank, so that the relevant team can access and review the document. At the same time, we are awaiting the review of the statement you shared one day ago. We hope that the statement contains all the transactions required as part of the verification process. Once we receive the password, we will be able to proceed with reviewing the statement accordingly. Thank you for your patience and cooperation. Akella123 • India 2 days ago I sent each and every statement of my bank but still they are sending same mail several times

Reason: Delayed payment I am writing to express my severe frustration regarding four withdrawal transactions totaling ₹2,00,000 that are marked as "Successful" in my history, but the funds have still not been credited to my bank account. Many months have passed since these transactions took place, and my issue remains completely unresolved.Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.Below are the details of the transactions in question:• Player ID: 806873465• Account Name: <removed>• Total Missing Amount: ₹2,00,000 INR• Active Support Ticket ID: #138162738Uncredited Transaction Breakdowns:• Withdrawal Dates: 31 August and 1 September• Total Withdrawals: 4 separate transactions • 4 withdrawals of ₹50,000 eachYour customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.Please escalate this matter to a senior financial manager immediately.Regards, <full name removed>Player ID: 806873465 Password: Bank statement is 6301113832

Reason: Delayed payment Dear AskGamblers Team,I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account. These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue. Account Details:player ID: 849137502Details of Uncredited Transactions:₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27) ₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)Total Missing Amount: ₹51,000 INRIssue & Evidence:I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.Bank Statement Password: 9224000100034937As clearly visible in my bank statement, none of these amounts were ever credited to my account.Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests. Their live chat agents keep stalling and closing chats without giving any concrete updates.My Demand:I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays. I trust AskGamblers to intervene and help me resolve this issue as soon as possible.Sincerely,

Reason: Account closure I contacted Parimatch regarding an issue with my account, and they assigned Ticket No. 135119915. They informed me that the matter was forwarded to their Expert Team, but the issue has still not been resolved.Despite waiting for an update, I have not received a proper resolution. I am raising this complaint with AskGamblers to request assistance in getting my account issue resolved as soon as possible. Due to verification my account is blocked and I submitted all the requested documents of deposit amounts also but still they not activated my account. --- Ответы в треде --- vamseedhar 1 day ago Hi my issue is not resolved I can’t able to deposit money in my wallet I submitted all my proofs I don’t understand what violation I did i kindly request show me the proof of violation. Parimatch Casino • Representative 2 days ago Dear AskGamblers Team, We appreciate your cooperation in this matter and we kindly ask you to check your email, as we have sent an update regarding the complaint and the supporting evidence provided. Please review the information shared and let us know if any further clarification is required. vamseedhar 3 days ago Please provide the specific evidence and details of the alleged Rule 88 violation, along with the exact basis for withholding my funds. I request an immediate review of this decision and a clear explanation of the action taken. Your support team mailed me that all documents are prefect and we will update you . AskGamblers • Support Team 3 days ago Dear Parimatch Casino,The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Reason: Declined payment My account withdrawal blocked. I am contacting parimatch live chat but no response. My account all ready completed additional verification but withdrawal not given by parimatchI have attached all evidenceplayer id 845174682My withdrawal still restricted on my account please help me sir

Reason: Delayed payment I am submitting a formal complaint regarding the prolonged KYC verification process and my inability to withdraw my funds from Parimatch.I submitted all documents requested for KYC verification more than one month ago. This included my passport, a selfie holding my passport, cryptocurrency transaction information, wallet information, and all other documentation requested by Parimatch.Since then, I have contacted Parimatch support repeatedly. However, my verification has still not been completed, and I remain unable to withdraw my funds.Most importantly, Parimatch has explicitly confirmed to me in writing that ALL submitted documents have been received and that NO further information is required from me at this time.Therefore, there is currently nothing outstanding on my side.Despite this, more than one month has passed and my verification remains unresolved.I have repeatedly asked Parimatch to provide:1. A specific reason for the prolonged delay.2. The current status and stage of my verification.3. A concrete or estimated timeframe for completion.Unfortunately, I have repeatedly received generic responses telling me to "wait," that the verification will be completed "as soon as possible," or that the responsible team is still reviewing my case.No concrete timeframe has ever been provided.In one of their recent responses, Parimatch stated that delays may occur because of a high workload and that they cannot provide an exact timeframe because they do not want to make false promises.I fully understand the importance of KYC and security procedures, and I have cooperated with every verification request made by Parimatch.However, I believe that being unable to withdraw my funds for more than one month, despite all required documents having been received and no additional information being required from me, without even an estimated completion timeframe, is unreasonable.I am therefore asking AskGamblers to assist in mediating this matter with Parimatch.I am requesting that Parimatch complete my KYC verification without further unnecessary delay and, provided there are no outstanding issues with my account, restore my ability to withdraw my funds.I can provide the full email correspondence with Parimatch, screenshots, and evidence showing that Parimatch has confirmed receipt of all required documentation.Thank you for your assistance.

Reason: Delayed payment Dear AskGamblers Team,I am submitting an official dispute regarding an unresolved withdrawal issue with Parimatch. A withdrawal request of 28,000 INR is clearly marked as "Successful" on my casino profile history, yet the funds have absolutely never arrived in my bank account. Account & Dispute SummaryPlayer Name: < player name removed >Player ID: 111857424 Transaction Amount: 28,000 INR Requested Date: September 19, 2026 (09:51) Payment Method: Direct Bank Transfer Support Ticket ID: 139314906Core ProblemMy primary question to Parimatch is: Why does your system display a "Successful" status when the money has not been credited to my bank account? My repeated attempts to resolve this through customer support have been useless. I am constantly greeted with automated bot messages. Live agents rarely connect, and when they do, they provide no real solution or concrete assistance. Attached EvidenceTo prove my claim beyond doubt, I have attached:Kotak Mahindra Bank Statement: Covering the complete timeline from the withdrawal date until today, proving that no such amount was credited. (Statement Password: JAGIR1607)Account Screenshots: Showing my Player ID, the withdrawal entry marked successful, and my support chat tickets (139314906). I refuse to wait any longer for standard automated replies. The evidence is clear. I demand that Parimatch immediately investigate why this transaction is falsely marked as successful and refund the full 28,000 INR back into my Parimatch casino account balance so that I can access my funds. Thank you for your urgent assistance.Sincerely,< full name removed > --- Ответы в треде --- Raja9999 • India 2 days ago Dear Parimatch Representative and AskGamblers Team, Thank you for the update. I appreciate that you have forwarded my official bank confirmation letter regarding UTR: 614371894912 to the concerned team for review. Since the bank letter officially verifies that these funds were never credited to my Kotak Mahindra Bank account, I request the relevant finance team to process this review on priority. I kindly ask you to refund the full amount of ₹28,000 directly back to my Parimatch gaming account balance without any further delay. I await your quick feedback and final resolution. Parimatch Casino • Representative 2 days ago Greetings Raja9999, We appreciate your cooperation and the document you have provided. We have updated your ticket with the submitted document and forwarded it to the respective department for review. Kindly wait for their feedback regarding the document. Thank you for your patience and understanding. Raja9999 • India 4 days ago Subject, Official Bank Confirmation Letter & Urgent Refund Request for ₹28,000 | Ticket ID: #13931406 ​Dear AskGamblers Team and Parimatch Support, ​Thank you for your assistance and response regarding my withdrawal complaint. ​I am writing to clarify that I have still NOT received my withdrawal amount of ₹28,000 in my bank account. ​As per Parimatch’s request regarding UTR: 614371894912, I am attaching the official Confirmation Letter from Kotak Mahindra Bank, which clearly certifies that no such transaction was received or credited to my account. ​Furthermore, I am deeply disappointed by Parimatch's live chat support. As seen in the attached screenshot, the support agent marked my ticket (Ticket ID: #13931406) as "Resolved" without providing any resolution or information to me. This is completely unacceptable, as my money is still missing. ​Since the bank has confirmed that the transaction via this UTR never arrived, I demand that Parimatch immediately refund the entire amount of ₹28,000 back to my Parimatch Gaming Account ID (111857424) without further delay. ​Please reopen my ticket and solve as soon as possible process the refund to my account balance as soon as possible. Parimatch Casino • Representative 4 days ago Dear Raja9999, We appreciate your cooperation regarding your withdrawal complaint and the documents you have provided. We would like to inform you that the transaction was successfully credited to your bank account. The transaction can be tracked using the following UTR: 614371894912. We kindly ask you to provide this UTR to your bank so they can assist you in locating and confirming the transaction in their system. If your bank confirms that they cannot trace the transaction using the provided UTR, please request an official bank letter confirming that the transaction cannot be located/traced using this UTR. Please ensure that the letter is issued by the bank and includes the official bank logo and stamp, as this will be required for us to proceed with the further review. Thank you for your cooperation and understanding.

Reason: Delayed payment Dear AskGamblers Team,I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.Account Details:Account Name: < full name removed >Player ID: 849137502 Details of the Transactions:Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18) Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44) Total Missing Money: 45,000 INRParimatch Raised Ticket IDs: #137584996 and #137606574 I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success. I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.Thank you for your urgent assistance. --- Ответы в треде --- AskGamblers • Support Team 3 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Maheshchaudhary • India 3 days ago Dear AskGamblers Team and Parimatch Representative, Thank you very much for your prompt assistance in resolving this matter. I can confirm that the funds (45,000 INR) have been successfully reversed and credited back to my Parimatch betting account. I request the AskGamblers Team to kindly mark this complaint as RESOLVED. Thank you once again for your support. AskGamblers • Support Team 3 days ago Dear @Maheshchaudhary,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Parimatch Casino • Representative 3 days ago Greetings, We would like to inform you that the withdrawal transactions associated with tickets #137584996 and #137606574 have been successfully reversed and the funds have been returned to your betting account. Please see to your account for clarity. Thank you for your understanding.

Reason: Other Hello Askgamblers! I placed bets in parimatch in April 2026 and now Parimatch still doesn’t want to settle my bets. I don’t know what is going on; please help me. They tell me that I have to wait for 3 years, which is not fair. I have been losing with them; they have eaten my money, and now it is my turn, but it seems like they don’t want to pay me. --- Ответы в треде --- danibakika74 • Rwanda 1 day ago Hello Dear Askgamblers It seems like Parimatch doesn’t want to reply here or to give me my winnings. What should I do? 😭😭😭😭😭😭 please dont close this task, they have to pay me AskGamblers • Support Team 4 days ago Dear Parimatch Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. danibakika74 • Rwanda 4 days ago Thank you for your reply Email : < email removed >My account ID : 381340903My bets : Bet No7 and Bet No8Please help me to settle my bets , I have been losing with you and now it’s my turn , give me my winnings I want to take care of my family . Here are the screenshots of my payments history and my account also is full verified.While I’m waiting for your good reply, Thank you ! Parimatch Casino • Representative 4 days ago Dear Danibakika74, To help us process your request, kindly provide the following information associated with your betting account: -The email address registered with the account -The Betting ID to your account Thank you for your cooperation.

Reason: Account closure My Parimatch account has been blocked and I am unable to access the withdrawal option. My account shows a balance of ₹7,867.25.Parimatch support asked me to submit documents for verification. I submitted all the requested documents by email on 9 September 2026, including my selfie with my Aadhaar card and my bank/wallet statement.It has now been 12 days, but I have not received a proper resolution or a clear explanation regarding the status of my account and verification.I have fully cooperated with the verification process and provided the documents requested by Parimatch. I request assistance in obtaining a clear response from Parimatch regarding my blocked account and the balance shown in my account.I can provide screenshots of the blocked account and my email correspondence as evidence.

Reason: Verification issues Betting id 581690669Hello AskGamblers Team,I am raising this complaint regarding my Parimatch account, which has been restricted since 5 September 2026 for additional verification.I fully cooperated with Parimatch and submitted all the documents they requested under Ticket ID #131185338. I completed the additional verification successfully.After submitting the required documents, Parimatch started asking for a bank statement for certain deposits made through Net Wallet.They requested confirmation of the following transactions:- 20/08/2026 – 15,950- 21/08/2026 – 50,000- 22/08/2026 – 100,000- 25/08/2026 – 35,000- 25/08/2026 – 205,000- 25/08/2026 – 47,000- 25/08/2026 – 25,000- 27/08/2026 – 57,000- 27/08/2026 – 100,000These were Net Wallet transactions, not direct bank deposits to Parimatch.I have a attached a screen recording of my Net Wallet transaction history showing the relevant transactions and sent to them However, despite providing this evidence, Parimatch has kept my account under review for approximately one month and continues to give me the same response ,we need bank statement for net wallet transaction , today also customer support asked me same document, I have attached screenshot for your reference They should have a basic commonsense and think , when transaction made from net wallet, how they'll reflect in bank statement

Reason: Verification issues Dear AskGamblers Team,I am filing this complaint against Parimatch due to an unjustified delay in processing my withdrawal and verifying my identity documents.The Timeline:September 15, 2026: I successfully created an account, fully completed the initial identity verification via Sumsub, deposited $21, and placed a bet.Withdrawal Request: After my bet settled, I requested a withdrawal of my balance (now $22). Two hours later, Parimatch halted the transaction and requested "additional verification.Secondary Verification: I immediately submitted all requested additional verification documents. Parimatch customer support explicitly stated that the review process would take up to 5 days.Current Status: Today marks the 9th day since my submission. My funds remain locked, and the withdrawal is blocked.The Issue with Support:Every time I contact Parimatch support for an update, the representatives give me a generic, scripted reply stating that I am in "violation of Rule 88 of our Terms and Conditions."Rule 88 simply states that Parimatch has the right to request additional verification at any time. It is not a rule that a player can "violate" simply by waiting for the casino to review documents. I have fully cooperated and provided everything asked of me.Furthermore, I referred over 6 of my friends to the platform around the same time. Their funds and withdrawals have also been blocked under the exact same pretext. It appears our accounts have been flagged as a group, and the verification process is being deliberately stalled.Despite all this their "rule" they still allowed Deposit but won't allow withdrawal, this just looks like abuse of power.Requested Resolution:I request that Parimatch immediately reviews and approves my secondary verification documents, lifts the restrictions on my account, and releases my $22 withdrawal.Thank you for your assistance in resolving this matter. --- Ответы в треде --- AskGamblers • Support Team 6 days ago Dear @omolaramacaulay7, Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be verified and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory. Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. omolaramacaulay7 • Nigeria 6 days ago Hi askgambler team, the case has been resolved after I lost my money, Immediately I lost my money, they verified it the second day, thing like this are bad, with the fact they alot of people complaint about this everytime, they could have asked to verify all the verification at once, sumsub can do that, but instead they were looking fir ways to make u lost your money, I will rate them 0 over 5. They are still withhelding my friends money because they refuse to lost it. AskGamblers • Support Team 6 days ago Dear Parimatch Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. Parimatch Casino • Representative 6 days ago Dear OMOLARA M, Kindly share your Betting ID related to the case so that we can review it further. Thank you for your cooperation.

Reason: Verification issues My account was initially verified successfully. However, when I tried to make a withdrawal, the withdrawal was declined, and I was asked to provide some additional documents along with a screenshot of my deposit. I submitted all the requested documents and information. I received an email stating that my account is currently under review, but it has been almost one month and I have not received any further update. Please verify so I can avail all the services of parimatch. --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. mohantysandhya713 3 days ago All this happened after I won and later you guys gave my deposit amount only I want my 1180$ that's it Parimatch Casino • Representative 3 days ago Greetings. Thank you for your continued patience and understanding. We’re are working on additional information from the respective Team, and we sincerely apologize for the time this is taking. Please rest assured that the matter is still being reviewed. As soon as we receive the necessary information, we’ll share the relevant details with you via email. We truly appreciate your patience while we work to get this resolved. mohantysandhya713 6 days ago Yes clarify what I did company against what wrong from I end simlpy you guys cheated my money clarify what exactly I went against the company with proof I know after win only you guys cheated me

Reason: Other I am submitting this complaint regarding my Parimatch account, where approximately **₹45,00,000 (₹45 lakh) remains blocked and I am still unable to withdraw my funds**.I have been a VIP customer and long-time player on the platform. I have used Parimatch for several years and have made a significant number of transactions through the platform.### Verification and documentsParimatch placed my account/withdrawal under verification and requested various documents and transaction information. I fully cooperated with their requirements and repeatedly provided the requested documentation.I submitted, among other things:* Bank statements and transaction information* Netwallet transaction records* Netwallet transaction screen recordings* Deposit/payment information* Identi­ty/­ver­ifi­cation documents* A high-resolution selfie taken specifically as requested by ParimatchI have also contacted Parimatch support repeatedly regarding this matter, with **more than 100 emails** sent in an attempt to resolve the issue.### Current situationThe important point is that **the docume­nta­tio­n/v­eri­fic­ation process has now been completed, but my withdrawal is still blocked.Even after completing the verification requirements, I am unable to withdraw my available funds. I have not received a satisfactory explanation as to why the withdrawal restriction remains in place or when it will be removed.I have repeatedly asked Parimatch to clarify:1. Why is my withdrawal still blocked after verification has been completed?2. Is there any remaining requirement from my side?3. When will my withdrawal access be restored?4. When will I be able to withdraw my available funds?I have completed the requirements requested from my side and am now waiting for Parimatch to take the necessary action.### Financial impactThis is a very significant amount for me. I have approximately **₹45 lakh currently inaccessible**, while my family is also facing financial pressure, including significant loan/EMI obligations and other important expenses.I have also suffered approximately **₹25 lakh in losses while using the platform. I mention this only to provide the complete financial context of my long-term relationship with Parimatch.Despite being a long-term VIP customer and fully cooperating with the verification process, I am still unable to access my funds.### What I am requestingI am requesting AskGamblers to assist in obtaining a clear response from Parimatch and helping resolve this matter.Specifically, I request that Parimatch:* Confirm in writing that my verification is completed.* Explain why my withdrawal remains blocked.* Confirm whether anything further is required from me.* Remove the withdrawal restriction if there is no remaining verification requirement.* Allow me to withdraw the funds available in my account.I am prepared to provide **all supporting evidence** requested, including my correspondence with Parimatch, verification documents, bank/payment records, Netwallet transaction evidence, screenshots and screen recordings.I have tried extensively to resolve this directly with Parimatch and have given them considerable time and cooperation. I am therefore seeking assistance through AskGamblers to obtain a clear resolution.I hope Parimatch will review my case seriously and resolve the withdrawal issue without any further unnecessary delay. --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. Parimatch Casino • Representative 2 days ago Greetings, We would like to inform you that Ticket ID 131175091 has been thoroughly reviewed by the relevant team. Following the review, we identified an association between your account and another account that is not permitted under our Company Rules regarding multi-accounting. In accordance with our Terms and Conditions, the appropriate measures have been applied to your account based on the findings of the review. We understand that this may not be the outcome you were hoping for, and we sincerely appreciate your understanding. Please be assured that the matter was carefully reviewed in accordance with our applicable rules and procedures. At this stage, the review has been completed and the decision remains final. Thank you for your time and understanding. lovekaran48 • India 5 days ago I have already attached all the documents related to these transactions as i have told you 100 times in my all past emails these transactions are done via netwallet not my bank i have attached all the proofs even netwallet team confirms all these transactions and everything. 15,950- thats cashback given to me by netwallet team which i have used in parimatch 21/08/2026 amount 50,000 -->Deposit from whining Netwallet Balance 22/08/2026 amount 100,000--> Deposit from whining Netwallet Balance 25/08/2026 amount 35,000, 205,000, 47,000 and 25,000-->25th August i have depoised 200k through my bank which i have already provided 27/08/2026 amount 57,000 and 100,000 ---> 157000 from my bank and the rest I have used my parimatch balance which you can find on my shared statements. Pls confirm with netwallet team and confirm the same also attached the netwallet team email attached here .@AskGamblers pls involve in this matter PArimatch team ask me the document which are inappropriate i have explained the same things 100 times. Parimatch Casino • Representative 5 days ago Dear lovekaran48, Thank you for the pdates. To proceed with the review, please provide a bank statement or official transaction statement confirming the following deposits made to your gaming account: 20/08/2026: 15,950 21/08/2026: 50,000 22/08/2026: 100,000 25/08/2026: 35,000; 205,000; 47,000; 25,000 27/08/2026: 57,000; 100,000 Please ensure that the statement is original and issued directly by your bank/payment provider, clearly showing the transaction dates, amounts, and account holder's name. We appreciate your cooperation and look forward to receiving the requested document.

Reason: Delayed payment User id: 933630188I had withdrawal 4500 and its successful but still money not received its been 6 days still money not received im sending them mails still no proper update please help me to get my payment thanksI had withdrawn 4500 on 9 September 2026 I had attached the screenshot Thanks --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Jayanthkurru 2 weeks ago Thanks problem solved AskGamblers • Support Team 2 weeks ago Dear @Jayanthkurru,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Parimatch Casino • Representative 2 weeks ago Dear Jayanthkurru, Please be informed that your ₹4,500 withdrawal request was declined, and the funds were successfully returned to your betting account on 18/09/2026 at 1:26 PM. Kindly check your betting account balance and transaction history to confirm that the amount has been credited back. Thank you for your patience and cooperation. We sincerely apologize for any inconvenience caused. Sincerely, Parimatch Support Team

Reason: Delayed payment I am writing to file a complaint against Parimatch regarding an account restriction and a blocked withdrawal. My total balance is 13,283 USDT, and the issue was triggered when I requested a withdrawal of 812 USDT.My account was placed under a 'Manual Security Review' pursuant to Clause 3.7 right after I requested the 812 USDT withdrawal. I have submitted all requested KYC documents, including my National ID and official Binance deposit/withdrawal receipts, all of which were confirmed as received by support agents.Parimatch initially established a 5-business-day timeframe for the review, which officially expired on Thursday, September 17, 2026. However, as of today, my account verification remains incomplete, my withdrawal status remains 'In Progress' (and further withdrawals are disabled), and customer support offers only vague, open-ended responses instead of resolving the issue.Since all requested documents have been provided and the official review period has elapsed, I request AskGamblers' assistance in expediting this review, lifting the restrictions on my account, and releasing my funds.

Reason: Amount not credited Hello AskGamblers Team,I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 daysTransaction DetailsPlayer ID: 558519067Registered Email: <removed>Deposit Amount: ₹4,000Payment Method: UPITransaction Date: 4 September 2026UTR Number: 214836291476I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.I have been waiting for the issue to be resolved, but the funds are still missing.I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.I hope this matter can be resolved as soon as possible.Thank you for your assistance.Regards,Vikram