Wow Vegas Casino— player complaints: 11 in English

Reason: Delayed payment I submitted 2 withdrawals on September 20th - one for $454 and the other $128.69- and have yet to receive payment. I contacted support and asked why it still says pending, and they replied that it can still say pending while processing, but on their site it clearly says that if withdrawals are processed on Sunday, they will be paid the following Wednesday. Today is October 4, and I still haven’t been paid

Reason: Verification issues I am filing a complaint regarding WOW Vegas Casino's address verification process.I attempted multiple times to verify my address by uploading valid proof of address documents, including recent utility bills and/or bank statements in PDF format dated within the last three months. Despite meeting the stated verification requirements, my documents were repeatedly rejected by the system.After several upload attempts, I reached the document upload limit and was unable to continue the verification process. I contacted WOW Vegas support and requested that my case be escalated for manual review. AI support bot "WOWzie" acknowledged that manual reviews may be available in situations where the upload limit has been reached and verification documents continue to be rejected. However, my verification issue remains unresolved.I am requesting assistance in obtaining a manual review of my submitted proof of address documents and a fair resolution to my account verification issue. I have complied with all requested requirements but have been unable to complete verification due to repeated rejections, the upload limit restriction, and now a loop of AI chat support emails that get me nowhere.

Reason: Other About a month ago I recieved an email for Wowvegas stating that they were doing a routine check on my account and asked that I verify like 12 different cards.. so I submitted all the cards front and back pictures and submitted them. It’s now been almost a month and I have not gotten any kind of update, no responses, and with my account being “reviewed” it won’t let me redeem. So now I have had $2000 sc just sitting there pending and it won’t come out of the pending stage until my account review is done. I understand account reviews are necessary for security, but an entire month is way too long to simply review an account. Has anyone gone else had this issue?

Reason: Verification issues I am filing this complaint because I have been unable to complete verification with WOW Vegas and therefore cannot proceed with redeeming my Sweeps Coins balance.I currently have approximately 938.73 SC in my WOW Vegas account.When I attempted to complete verification through WOW Vegas's Sumsub verification system, I was instructed to update my address information with WOW Vegas. However, my WOW Vegas profile already displays my correct residential address, and the information on my proof-of-address document matches that address.The larger problem is that there is no option available to me to edit or correct the information that Sumsub is referring to. Sumsub directs me back to WOW Vegas, while the WOW Vegas account interface does not allow me to make the requested change.I contacted WOW Vegas customer support and provided information about the issue. I also have an original downloadable PDF bank statement from PNC for the statement period August 14, 2026 through September 14, 2026. It contains my name and residential address and is a recent bank statement. The document is an original PDF rather than a screenshot.WOW Vegas subsequently responded to me in writing and stated:“Based on what you described, your bank statement appears to meet the requirements for address verification.”Their response also confirmed that proof of address must be dated within the last three months, contain the customer's full name and physical address, and be submitted as a full downloadable PDF.Despite acknowledging that my bank statement appears to meet those requirements, WOW Vegas did not resolve the actual verification problem. I continued to be directed through a verification process that I cannot complete because Sumsub tells me to update information with WOW Vegas that I cannot edit myself.I attempted to get further assistance and requested that the matter be escalated to a human KYC/verification specialist rather than receiving additional automated or generic verification instructions. WOW Vegas has now stopped responding to me.I am not asking for verification requirements to be waived. I am willing to complete all legitimate KYC requirements and have provided a qualifying proof-of-address document. I am simply asking WOW Vegas to correct or reset whatever information is preventing Sumsub from allowing me to complete verification.I am requesting that WOW Vegas:Have a human KYC/verification specialist review my account and proof of address.Correct or reset the Sumsub verification process so that I can successfully complete verification.Allow me to proceed with redemption of my eligible Sweeps Coins balance once verification is completed.Provide a clear explanation if any additional document or specific correction is actually required.I have screenshots showing the Sumsub message directing me back to WOW Vegas, my WOW Vegas profile information, my SC balance, and WOW Vegas's email acknowledging that my bank statement appears to meet its proof-of-address requirements. I can provide these privately to the complaint mediator as necessary.I would appreciate assistance getting WOW Vegas to address the actual verification issue rather than continuing to send generic instructions or leaving my requests unanswered. --- Ответы в треде --- Azedra 1 day ago Are you able to see my responses? Azedra 1 day ago 938.73 is the amount I would like to redeem. Azedra 3 days ago $ 938.73 is what I tried to redeem last night. Azedra 3 days ago The amount that I wanted to redeem last night was 938.73 but could not get to that part because I am stuck on the address verification process after submitting a PNC bank statement that was within the 3 month time frame. I first submitted a vehicle registration which they did not accept and then through customer service submitted the PDF PNC bank statement and was told that it was acceptable but have never heard anything else nor have I spoken with a human representative only AI. My balance is now 943.40 but im trying to get through verification first. I would upload the PDF bank statement but not sure if I should here because all of my personal information is on it.

They used to have good daily bonus then they went to .02 for a daily bonus. Then the went and was getting $2.00 for daily bonus. Decided to purchase some coins from here again and bam now more daily bonus. Well it says it’s locked and to come back later along with the weekly and monthly bonus have now been stuck showing available in 2 days and 13 days or something like that. They do not ever respond to customers for weeks on end. Much better places to go spend money. The more you spend here the worse off you get treated and rewarded. Casino: Wow Vegas Casino Case #: 4726

Reason: Delayed payment I have been verified fully my verification email is below. I made a $8400 redemption since August 18 and I have been ignored. Since then I hope I can find resolution or even get a human to reply me. I have been talking to only a chat bot I don’t know the next step. Should I just cancel the pending request and try again?

Reason: Account closure I submitted my first redemption since I created my account in 2022. My redemption was for $1800.I have been messaging them trying to figure out when they were going to process it and instead of processing it I get an email saying that after close review of my account that they are closing it. There is absolutely no reason for them to close my account. I can prove every transaction that I ever made on the account was mine and made with my cards. If there not going to send me my redemption then I would like a refund for all the transactions made on my account.

Reason: Delayed payment I have been trying to redeem my winnings. I'm 100% verified and it takes me to a page says I'm verified, to close the page after that, it doesn't do anything.I emailed wow vegas they said my account is verified. I'm getting angry it shouldn't be this big of a hassle. The website has emailed me back and forth and still not resolving my issue. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 1 month ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. megbay231 1 month ago Still no resolving my problem and there beating around the bush all my info everything on my end is correct. They keep sending my the same emails over and over and over again megbay231 1 month ago Still no resolving my problem and there beating around the bush all my info everything on my end is correct.

I won the mini jackpot of $14.32 spinning the jackpot wheel this past friday evening , I haven't gotten it yet .. I've emailed customer support SEVERAL times with only AI generated email sayimg someone would get in touch with me soon .. Can you guys help me with this ? Disputed amount: 14.32$ Casino: Wow Vegas Casino Case #: 4185

Casino Name: WOW Vegas Game: Keno Issue Category: Incorrect Bet Deduction / Balance Discrepancy I am submitting this complaint regarding a balance discrepancy that appears to involve duplicate wager deductions on the Keno game at WOW Vegas. The issue is consistent and repeatable: When I press “Play” once for a single wager, my account balance is reduced twice for that same bet. Example scenario: - I place a $0.10 wager. - $0.10 is deducted immediately when I press “Play.” - After the Keno draw completes and the result is displayed, an additional $0.10 is deducted. - Total deducted for one round: $0.20. Important clarifications: - I am not using autoplay. - I am not pressing play twice. - I am not activating any double-bet feature. - I am initiating one single round manually. The second deduction occurs after the result is finalized, without me triggering another bet. This raises serious concerns regarding: • Accuracy of wager accounting • Transparency of balance deductions • Potential malfunction in game logic I have monitored my balance carefully before and after multiple rounds and have observed this pattern repeatedly. I am requesting: 1. A full transaction history review of my Keno play. 2. A detailed explanation for why two deductions occur for a single initiated bet. 3. Reimbursement of any improperly deducted funds. 4. Confirmation that this issue has been technically investigated. I am willing to provide screen recordings and additional evidence if required. I am submitting this complaint in good faith and am seeking clarification and resolution based on transaction records. Thank you for your assistance. Disputed amount: 500$ Casino: Wow Vegas Casino Case #: 3993

So about a couple months ago Oct or Nov idk I will have to look but I went to the sight had a couple dollars to play down and was opted in like always to there jackpot wheel spin where they charge u an extra . 10c a spin on every spin u make on any game for the chance to win a random pop up jackpot wheel spin where the only thing on the wheel are jackpot spots mini through major guaranteed when if it ever pops up and I always stayed opted in for that well I was playing this one game at like 10c a spin which actually was 20c after the extra . 10c jackpot optin and I was about to run out of money I had probably enough toake a spin or two may be 3 more spins at . 10c when soon as I spun the wow vegas Jackpot wheel popped up so I spun the wheel and it happened so fast it's like it almost didn't happen just as soon as it stoped it disappeared vanished without a trace I was waiting on balloons and streamers but nothing and I couldn't really tell for sure what it landed on although I thought it was mini or minor I know I saw 17 or 170 but like I said it disappeared so quick I didn't have a chance to think about it so I just figured it was already loaded to my account so I went back spinning the same game I was on and spun one time after the jackpot wheel on the game I had been playing at 10c a spin never looked at my Ballance yet it was hard to see then tried to spin a sec time but it said insuficient funds. So at that point I started investing the matter so I went and looked at my recent game play and recent transactions looked at the time stamps but nothing showed up so I stoped everything not playing anything else untill I got the issue resolved bc I have been in similar positions and if u keep playing it only confuses thing and they end up saying Ithat I got it but already played it back and I wasn't making that mistake this time I knew exactly what to do so I knew it poped up between my last and next to last spin so I took a screenshot of my game play and the time stamp and circled where it happened and underlined the timestamp bc like I said it showed me playing the other game that I had been playing and u could see the time between spins was split sec intervills but between the last two it was way longer like 5 sec maybe and that's bc when it showed up I stoped for a few sec and made sure I was looking at what I thought I was before I spun it so I knew when it happened and figured I could get ahold of support and give them what I had no problem surly if they investigated at all they would believe my bc I had everything I could possibly need to prove it and I sent it off got a AI email back in a day or so saying that they received it and as soon as someone could check it out they would email me back and I waited then two weeks went by nothing so I sent it in again probably 5 times in a month until I got a response which they said that as long as I could let them know when and where it happened that they could pull it up frame by frame so I sent what I had to him and he said he would send it to the other dept that handled that so I waited at least another week or two never heard a word back never played anything there either till I said one day it's been so long they are just not going to honor it and I saw they had a special so I made a deposit of 10 or 20$ I can't remember but I payed that and figured the time gap in-between me spinning the jackpot wheel and a month later making a deposit would not confuse anyone if they did look well when I was done playing that day I went to check just to see if maybe they had responded back and sure enough they had just recently and it said that they did infact see that I had spun the jackpot wheel but said unfortunately they saw where I had played it all and I couldn't believe the right out lie that I had just read bc everything I had done up untill that point was infact just to keep that very thing from happening so I went back to my game play screenshots again where I only spun one time after winning the money circled when and where it happened and also showed my Ballance before and after which was only a few cents and had stayed that way for over one month at which time Iad a deposit or two which happened to be that same day I was sending this to them so I also showed where I made a deposit showed how I played the exact amount I had deposited and no where from them to now could any extra money have been especially since my Ballance was nothing before and a month after the spin and the only funds that had been since then was what I had deposited that one day a month later and I showed where I played down the same amount I deposited and I never heard another word from them again that's been 3 or more months ago I have the screenshots of I need to show them it's pretty simple to see they flat out lied when they said I played it back Casino: Wow Vegas Casino Case #: 3852