Casino Royal Club— player complaints: 9 in English

I have never tried to withdraw money from an online casino so this is all new to me. I used a bonus code. I’m sorry I do not recall what the bonus code was but I’ve played on it forever and I decided I would try to cash it out I needed the money. I sent in my ID in my photo and my identification was good. So the next step was to get a account where I could withdraw so I guess it was a big coin account again I know nothing about any of this. I got an account through Trust and set it up. So then I went in for a withdrawal again I don’t know anything about this and I put in the wrong number so I canceled the withdrawal. Send an email and let them know. Hey, I’ve got the wrong number I’ve got to get the right one so then I put in another withdrawal with the correct number I think I think it’s the correct number And then this morning I got up to check to see where it was and my account has been restricted. This is my first experience with this online casino and I’m very upset right now. I’ve put a lot of time into trying to get this money out of this account now I cannot even log into my account Disputed amount: 2207$ Casino: Casino Royal Club Case #: 3953

Let's see... June 7th 2022 I won $100 from this casino. I requested a withdrawal and they told me that I needed to be verified. So, I sent all the documents required, and it took forever and then when I went to withdrawal it still wouldn't let me withdrawal. So I contacted support, again, and informed them that I was unable to withdraw and they told me that it's due to me not having made a deposit. So I asked if I make a deposit then will it let me withdraw my winnings. They of course said yes, and I said okay well how fast is the withdrawal. And they told me that it was not very long and that I would have my winnings within 2 to 4 business days. So I borrowed the money from my son because the money that I was withdrawing was going to be given to him as a birthday present, it's been really tight since the covid stuff so money is kind of hard to come by nowadays. So I deposited the money and then one another $50. So I also withdrew that. Sounds like a great birthday present for an 18 year old right? Well after 2 to 4 business days, I think it was four, I checked my Bitcoin wallet and there was nothing there contacted the casino via the live chat and found out that there was an "unexpected delay with their Bitcoin wallet provider"... And to please wait another one to two days. So I waited, went back to talk to him again and we will just say that this action the series of events has been repeating itself now since then and today is Monday October 24th 2022. I know almost every one of the live chat agents like almost on a personal level at this point. But I have heard it all. I have been told the Bitcoin wallet delay bit about 20 different times. I have been told that they have put in rushes on my withdrawals and that they have put an executive Rush on my withdrawal and made it a priority withdrawal and made it an executive priority and I even at one point got so mad that I was like I'm going to call them. Well when you go to call them, it's not them. It is the phone number to a pack and load moving service. And when you call the UK number it's a number that is not even in working order. And then if you call the fax number, I know that's weird but I did, it gives you the medical alert center for the medical alert bracelet company or whatever. So I then went back to the live chat support and told them how excruciatingly angry I was and that I wanted to be put on or patch through to their finance department. Well they don't have a finance department even though they have a finance department, they still don't have a finance department. So I said okay with any need to let me speak with your supervisor or your manager. After about a month of this request back and forth I finally got mad enough and told one of the live chat agents that I knew pretty well at this point just how ticked I was and that I was going to take legal action if I didn't talk to somebody high up the chain and right then and there. So I wound up speaking to... I think that his name was either [EDIT] or [EDIT] or [EDIT] or something. I have screenshots of every conversation I've ever had with any of the live chat agents so I'm sure I can dig it up if necessary. And he told me how sorry he was and that he had done whatever he says he did and that he gave me his word and promised me that by that weekend, this was about 2 months ago, that I would have my money. He said that my payment was in queue and was already on its way. To expect it by that weekend. Well that weekend rolled around and they never was there and then the next weekend rolled around and it wasn't there again and then the weekend after that I got an email. And the email was very sketchy looking it was very unprofessional, and it said thank you for your I don't know something along the lines patronage at our establishment you're withdrawal has been processed. So I'm like super excited cuz I never thought it would never get here. And I was right I checked my wallet and there's nothing there so I went back to the live chat at agents and I requested to speak with their supervisor again and of course he was always busy every time after that but they told me that it was already been processed and it was in queue and then it was no longer you know that I would be receiving it any day now and it's been a month. Now I know the rules of the casino and the ins and outs of a casino I used to be a blackjack table games manager for a local casino here where I am at. And I have read a lot about the ins and outs of online establishments. I know for a fact that the way that they are not only operating their establishment but the way they are conducting their business and the breaking of every contract that they are establishing between patron and company they are breaking them. Now I know that this goes against the caning commission I know that it goes against their licensing provider I know that it goes against literally almost every rule that's in the book. And I am at the point where I'm about to not just hit them hard but I mean if I cannot figure out a way to get this done and taken care of I am going to shut them down as best as I can with whatever means necessary.

Hello Casino Royal club recieved my verification documents on the 30th July 19. I am yet to recieve my money. I have emailed the casino many times. They make promises I will recieve my money but I never do. They have also locked my account. I don't believe they have any intention of ever paying me my winnings. I hope you can help. Kind Regards [EDIT]

After speaking to my account manager "[EDIT]" from Casino Royal Club, I have been informed that I will not be able to withdraw the R9000 withdrawable balance in my account due to having multiple accounts (which is not against this this casino's terms and conditions). I have indeed created multiple accounts in this casino but with no intent to defraud them or act unethically, I merely lost access to my other accounts, through THEM limiting access. They really need to pay out my winnings or change their terms and conditions because this is predatory and they will find any excuse to not payout legitimate winnings. [EDIT] says this "account limiting" action is done by "their system" which she supposedly has "no control over" and that's meant to be why they cant even pay back my original deposit of R3000.

it seems my account has been altered to where i can still play the 16,000 but cannot deposit or withdraw. in Oct, Nov timeframe they were communicating with me both by chat and email. now they do not answer any phone calls, chat or emails december 2017. I am asking for a withdrawal of the 16,000. [EDIT]. they had requested and acknowledged that they had received my updated documents in November and that is the last I have heard from them.

After depositing with a bonus and completing the wagering requirements, I requested a withdrawal on the 3rd of October 2017 for R1500, since the withdrawal request I made a few more deposits with a bonus and after completing the wagering requirements again I was left with a balance of R5000 in my playing account and R1500 still waiting to be processed in the cashier, when i tried to make a withdrawal request for the remaining R5000, i received an error measage saying "Skrill unavailable" I got hold of a 'live chat' representative to sort out this issue and they told me that my account has been limited due to having multiple accounts in their casino, I did create another account while installing their casino on my desktop as I could not find the 'login' button however I have not used the second account for playing their games at all and it isn't even against their terms and conditions to have multiple accounts. I spoke to their support about this and they said "I should not worry, my account will be restored to full functionality in a few days so they could review my account". Nearly a month has passed and my original withdrawal for R1500 is still in their 'reversible withdrawals section of the cashier and I am still unable to request a withdrawal for the remaining R5000. It is also impossible for me to get hold of their casino by live chat, email or telephone, I am being ignored. Please help

After depositing £800 in a few hours at the casino, i asked live chat to close my account as i was spending too much and needed to stop gambling. I was promised this would be done within 24 hours. Everyday for the next 11 days i asked live chat why my account wasn't being closed as requested but all they kept saying was to send another email. I sent approx 20 emails over the 11 days, finally my account was closed but id gambled nearly £2000, around £1200 was after i asked my account to be closed. There telephone numbers dont work I have email complaints to the managers email address, no replies I have asked for a written complaints address and for a manager to call me several times on live chat, the chat agents just end the chat and do not answer!!!!!!!!!!!!!!!!!!!!!!! 2 days after my account was finally closed the casino automatically reopened my account without my permission this encouranged me to spend even more. Id like this casino to accept they have failed, and to refund any deposits i made after the 24hrs had passed following my initial request to close my account, i even on day 2 asked them to remove my card to stop me depositing as all i needed to enter was the last 3 verification numbers on the card in order to deposit (far too easy). It should never of taken this company 11 days to close my account to be reopen it again days later after ive told them i have a gambling issue really is not right as isnt fair.

I have been playing this casino since February and lost over $2500, now that I have won I requested a withdrawal of my $5000 winnings. I have had excuses over excuses and lies and lies from support people about the delays. All paperwork is in order and lately they do not even respond to my chat requests or calls. I am sure the IP address and cell number has been track to a do not respond list. What can I do?

I played at this casino before and i have received my cashouts. This is the first time where they put a block on my phone I can't get through to them I won 3812.55 on Thursday July2, 2015 and I had problems with the withdraw button it would not allow me to withdraw the funds. I deposited 50.00 dollars on a 300% no max cashout promotion and I met the wagering requirements. I tried to get in contact with support on Friday and they told me they have technical problems and try again later. I called Saturday and I was not able to reach anybody until 4:00pm my time and they said they were having technical issues. I spoke to a guy named Steve and he told me to call back Monday and they would have the technical issues resolved and I would be able to process my withdrawal. Today is Monday and I have been calling since 6:00AM this morning and there is apparently is some block on the phone because I cannot get through it keeps telling me this number is unavailable please call again later. I have sent all their department emails and no one has responded to any of them. I have to get on live chat and they have blocked my communication from live chat. I do not know what's going on but its very obvious to me they are trying not to pay me. Could you please help me to resolve this issue and help me to get in contact with them so I can process my withdrawal.:(