Novibet — player complaint #63964, 2020-03-24: account blocks

Hello I joined to Novibet on 18 Feb 2020.The entire deposit I made for a few days was 3.400 gbp. In total, it is 11 transactions from my card ending ****2643. Then my account was deactivated. They needed additional documents for verification: Eleni Ch. (Novibet UK) Feb 27, 19:10 EET Dear Mowsiako921 , This is an additional message to our previous. We would like to inform you that your account has been dis activated by the responsible department. All the documents asked on our previous message are required by the responsible department in order that your account can be fully verified and reactivated. You are kindly requested to provide the following document, so that your account can be fully verified: A picture of yourself holding your ID, driving license or passport next to your face. An official document that proves that your register mobile number belongs to you. Photograph of your card ***2643 (both sides). For safety reasons, the first 6 and last 4 digits, the cardholder name, as well as the expiration date must be visible. You may cover the security code CVV on the back side. I sent all required documents by replying to this email. then because I do not have a contract for my mobile phone, they required a phone verification and we arranged for the next day: Jim B. (Novibet UK) Feb 27, 23:20 EET Dear Mowsiako921, Thank you for your message! We will call you at your requested time. For any questions or clarifications, do not hesitate to contact customer support at any time, 24/7! Kind regards, Novibet Support Phone verifications I went through without any problems talking to a nice lady. For a month, my account is deactivated and all emails written from support are the same. Every week I send to them email but I received similar emails all the time. I tried live chat but I got the same answers and no help Peter N. (Novibet UK) Mar 23, 15:22 EET Dear Mowsiako921, Thank you for your message! Your account is currently under review by the Novibet Security Department. You will be notified via email as soon as there is an update, or once the review has been completed. For any questions or clarifications, do not hesitate to contact customer support at any time, 24/7! Kind regards, Novibet Support Maro P. (Novibet UK) Feb 29, 10:01 EET Dear Mowsiako921, Thank you for contacting us. We wish to inform you that we have not received any feedback yet in regards to your account. As customer support team, we are trying our best so as to retrieve a prompt reply and share the same with you. We kindly ask for your patience as this process can be time consuming. We thank you in advance for your patience and understanding. For any questions or clarifications, do not hesitate to contact customer support at any time, 24/7! Kind regards, Novibet Support .that's why I would ask for help in this matter, because I deposited lot of money there and I'm sure I bet for whole amount. I do not use first deposit bonus.I tried to ask support to send a request to the revelant department but it looked like they didn't have access to them. thank you