MrJames — player complaint #62434, 2021-03-24: withheld payouts
MrJames: a player complaint filed on 2021-03-24, about withheld payouts, status — closed, no outcome. Published on CasinoReviews. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2021-03-24CasinoReviewsWithheld payoutsClosed, no outcome
Mr James - Profit is not paid out.
Hello, it's MrJames Casino. I applied for my winnings (5000, -Euros) to be paid out on February 15, 2021. The withdrawal request with the reference number 7595982 was confirmed to me. I then waited several days and then asked. I got no answer, after several emails I got the following answer on February 26th:
Hello [EDIT],
Sorry for the delay, but you know very well how it works now.
We cannot answer all of your emails.
You have to wait and that's it.
We will do our best and will keep you updated once this is done.
It's not your first payout.
You know how it works ...
Since then I have asked again and again and have not received an answer. The withdrawal process has still not been processed. It was not played with a bonus, nor is there any other reason not to pay out. My account is verified and all of my details are stored there. I ask very much for your help. Sincerely,
