MrJames — player complaint #63056, 2020-10-27: withheld payouts
MrJames: a player complaint filed on 2020-10-27, about withheld payouts, 2,000 EUR in dispute, status — resolved. Published on CasinoReviews. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I deposited €100 using a bonus, which obviously means my winnings were limited.. however as a VIP player that is 20x deposit.
I actually Initially won €9891.64 and processed that withdrawal on 05/09/20, I spoke to the casino over the phone on at least 2 occasions and via chat many times over a period of about 3 weeks.
I then had my debit card compromised and so I went back to the casino and made a small deposit (without) bonus) to register the new card, played Through a little and then ended up with €9916.64. So I processed the Final withdrawal on 25/09/20.
Then on 05/10/20, following yet another chat chase up, I received a phone call confirming that this amount was to be amended to €2000 (my maximum allowable withdrawal) and that my payment would be processed straight away.
I have followed up via chat on at least 3 occasions since then, to no avail.
Can you help at all?
