Melbet - Casino Payment Delay Due to KYC Process
I am writing to express my deep dissatisfaction with my experience at Melbet Casino. Despite promptly providing all the requested documents, including identification, proof of address, and other pertinent information, my subsequent attempts to withdraw my funds have been met with repeated delays and unhelpful responses from Melbet Casino's customer service team.
I joined Melbet Casino on 24.02.2022, and on 22.02.2024, I made my initial deposit of 60795.7TRY($2000) via cryptocurrency(USDT). After successfully completing the wagering requirements, I proceeded to request a withdrawal of my funds on 22.02.2024. However, my withdrawal request of 69278 TRY was rejected. As of 25.02.2024, including the sports bets I made, my account balance stands at a total of 273773.73 TRY.
Despite providing all the necessary documentation, my withdrawal request was denied without any explanation. Upon contacting customer support, I was informed that additional documents were required for verification purposes. I promptly provided the requested documents on 23.02.2024, but to my dismay, my subsequent withdrawal requests have been met with further delays and unhelpful responses.
I am extremely frustrated and disappointed with the lack of transparency and communication from Melbet Casino. As a loyal customer, I expect to be treated with respect and receive timely assistance when needed. However, the ongoing delays and lack of resolution have left me feeling helpless and betrayed.
At this point, I am considering seeking assistance from the Foundation for the Representation of Victims of Online Gaming (SBGOK) as a last resort to resolve this matter. I urge Melbet Casino to prioritize my case and expedite the withdrawal process without further delay.
I kindly request your assistance in addressing this issue and ensuring that I receive my rightful winnings as soon as possible. Thank you for your attention to this matter.
