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MelBet — player complaint #20368, 2026-09-02: verification

MelBet: a player complaint filed on 2026-09-02, about verification. Published on Trustpilot. One of 140 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-02 Trustpilot Verification

MelBet Promised 72-Hour Verification – It Has Now Been 10 Days

Title: MelBet Promised 72-Hour Verification – It Has Now Been 10 DaysMy MelBet account has been blocked under “document verification.”MelBet requested an identity document from me, and I provided it as requested. I was explicitly informed that the verification process would be completed within 72 hours.It has now been 10 days, and I still have no result, no clear explanation, and no specific information about when the verification will be completed.This is particularly concerning because I already have an unresolved 1,000 AZN deposit issue with MelBet. The deposit was successfully debited from my bank account but was not credited to my MelBet account.I have provided the documents and information requested by MelBet and have cooperated fully with their verification procedures.Now my entire account is blocked, while the verification that was supposedly going to take 72 hours has already taken 10 days.I am asking MelBet publicly for a clear answer:- Why has the 72-hour verification taken 10 days?- What exactly is causing the delay?- Is any additional document required?- What is the exact reason and contractual basis for blocking my account?- When will my verification actually be completed?I have kept records of my communications and submitted documents. I expect a specific explanation rather than another generic “please wait” response.Other customers should be aware of this experience before depositing significant amounts of money with MelBet.

Complaint data

Case number
#20368
Filed
2026-09-02
Status
Status unknown
Category
Verification
Place among complaints about MelBet
29 of 140 by date, newest first
Source
Trustpilot — original ↗
Text
223 words, as published

All 140 English-language complaints about MelBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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