MelBet — player complaint #2172, 2026-07-13: verification
MelBet: a player complaint filed on 2026-07-13, about verification. Published on Trustpilot. One of 140 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about MelBet: statuses, disputed sums, risk index →
Appeal account blockThe review of your claim is suspended until we receive notarized documents:A copy of your passport (or other proof of ID).Signed declaration confirming whether you are a PEP or related to a PEP, and that you are not subject to international sanctions.Photos/screenshots confirming the deposit of funds into your account.A signed Source of Wealth declaration in English in which you describe your main activities and explain how your overall wealth was generated, including approximate amounts and timelines. Attach supporting documents for each relevant source where available (legal documents evidencing the source of wealth, noting that all documents should show your name, the counterparty, dates, amounts and the nature of the transaction or relationship).A signed Source of Funds declaration in English in which you describe the immediate origin of the funds you use or intend to use with us, including approximate amounts, frequency of receipt, dates and the bank, payment institution, wallet or other account from which the funds are sent. Attach supporting documents for each relevant source (legal documents that clearly evidence how and from where the funds you use for our transactions have been obtained, noting that all documents should clearly show your name, the counterparty (where applicable), dates, amounts, the sending account or wallet and the nature of the transaction or relationship).Please also provide recent tax returns or official tax assessments confirming your declared income and/or capital gains (for example, personal income tax returns, corporate tax returns, or tax assessments on property or investment disposals), to support the information provided regarding your Source of Wealth and Source of Funds.A photo of one of the following: a utility bill (dated no older than 3 months prior to the date of the request) / birth certificate / driver's license. If you have already submitted any of the listed documents for verification, we ask that you provide us with the same document you submitted previously.Please note the requirements with regard to the documents you use to confirm the deposit of funds into your account:If you made a deposit using a bank card, you need to provide a photo of the bank сard and a bank statement. Make sure to cover the CVV code on the back of the card.If you topped up your account using an e-wallet connected to a bank card or bank account, you will need to provide a screenshot from your payment system account confirming the deposit of funds into your account with the company. You will also need to provide a bank statement confirming the deposit of funds into your e-wallet.If you made a deposit from an e-wallet using other payment methods, you need to provide a screenshot from your account with the payment system confirming the deposit of funds into your account on our website. You also need to provide proof that the funds were credited to the e-wallet by legal means.If you topped up your account exclusively through cashier agents, you need to provide the documents from points 1, 2, 4, 5, 6.Format and notarization requirements:All copies must be clear, complete and legible.All non-English documents must be accompanied by an English translation certified by a notary or sworn translator.Notarial certifications on each document must clearly indicate the certifying person’s name, capacity, date and jurisdiction.Documents must be recent where indicated (e.g. proof of address and bank statements not older than 3 months).Imagine getting this text after 6 weeks of providing every document that has been requested of you… this website is more than horrible to clients who wins.. you can explain the documents you’re requesting for since you claimed your website wants to do better? How do you call on video call and after that proceed to asking for documents I’ve never heard of before just three days I registered and made bets here and then my account has been locked for making winnings.. please cancel all winnings and refund me my initial deposit okay. I’m tired of your shitty website already and is been 7 weeks in this verification process and I’ve gotten every document your website have requested but is obvious this website is either broke or they are monsters.
Complaint data
- Case number
- #2172
- Filed
- 2026-07-13
- Status
- Status unknown
- Category
- Verification
- Place among complaints about MelBet
- 73 of 140 by date, newest first
- Source
- Trustpilot — original ↗
- Text
- 688 words, as published
All 140 English-language complaints about MelBet — as a list by date; the summary, statuses and disputed sums are on the operator page.
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