MelBet — player complaint #15056, 2026-06-20: verification

The player from Taiwan submitted a formal complaint against Melbet due to a delay in the KYC verification process and the freezing of their withdrawal request. After providing extensive verification documents, their account remained under review for 10 days, and they received only automated responses from customer support. The player confirmed that none of their identity documents had been approved yet and that they had submitted multiple documents including an ID card, passport, driver's license, and utility bill. Despite efforts to communicate, the player ceased responding to the Complaints Team's inquiries. Consequently, the complaint was closed due to lack of response, with the option for the player to reopen it later if desired.