Kudos - Failure to pay out withdrawal
I decided to try out Kudos Casino a few months ago. After a few losing deposits I decided to deposit $100 and try Blackjack. In a short time I built up my balance to several hundred dollars, eventually topping out at $1000, I decided to withdraw my funds. Veification process went very smooth no problems. Within a week I got 2 emails, first one said payment was authorized, short time later second email saying payment was processed. I contacted Kudos to get the timeframe as to when I could expect to get my check. I was told 7-10 business days, ok that was fine. After about 11 days or so I contacted Kudos to see if there was any information on tracking for my withdrawal. It was Tuesday November 28th, customer service told me my check was being dispatched today and that their “Withdrawal Team” would be contacting me later that day. About 2 hours after contacting Kudos that same morning I get an email saying their “Security Team” had determined that my IP address was the same as a group of players that had tried to defraud the casino in the past. As far as I know the IP address I have belongs strictly to the modem that Comcast supplied to me when I became a Comcast subscriber. So to clearify, I was able to register an account with Kudos, I was able to pass account verification, my withdrawal was authorized and then processed, and then after waiting 11 days for payment, they then come up with this unbelievable excuse not to pay me. If the IP address thing was real, shouldn’t a red flag have gone up early such as during account verification, or even registration of the account. I think it’s pretty clear what’s going on here, hopefully Kudos will realize the harm this can do to an online casino and admit a mistake was made and make good on winnings I won fair and square. Thanks The Pogg for any help you can provide with this situation.
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