Kudos Casino - Withholding my payout
hello and good day to you. I have been a loyal customer of Kudos for more than a year. Never had a problem with the games or the payout method until 2 weeks ago. I had 3 different payouts that I requested. 1 for 1210.00 another for 2360.00 and 1000.00. They sent the check for 1210.00, in which is in pending status up till this day with my bills that i use the account for has been returned for Insuffient funds and denied the other two. that's when I reached out to their support group and was notified that the reason denied was that I had pending charge backs against the casino with card ending in 9640. I then reached out to my bank to see what happened and turns out that when i disputed some other unauthorized charges from someone else, it turns out that Kudos and the other merchant, being a Saucify casino, shared the same or similar entity when charging your card got mistaken charged back to Kudos . At that point the dispute was still in processing and I canceled it so it wouldn't charge back against Kudos. Now here we are going on week three and still no communication from casino management. Or no change in status of my bank account. I admitted my mistake to them sent them email confirming the stopped dispute and a screenshot of the negative 227.60 balance in my checking. This is very unprofessional oh this Casino. Bottom line i want a solution to all of this .
