Kudos— player complaints: 6 in English

hello and good day to you. I have been a loyal customer of Kudos for more than a year. Never had a problem with the games or the payout method until 2 weeks ago. I had 3 different payouts that I requested. 1 for 1210.00 another for 2360.00 and 1000.00. They sent the check for 1210.00, in which is in pending status up till this day with my bills that i use the account for has been returned for Insuffient funds and denied the other two. that's when I reached out to their support group and was notified that the reason denied was that I had pending charge backs against the casino with card ending in 9640. I then reached out to my bank to see what happened and turns out that when i disputed some other unauthorized charges from someone else, it turns out that Kudos and the other merchant, being a Saucify casino, shared the same or similar entity when charging your card got mistaken charged back to Kudos . At that point the dispute was still in processing and I canceled it so it wouldn't charge back against Kudos. Now here we are going on week three and still no communication from casino management. Or no change in status of my bank account. I admitted my mistake to them sent them email confirming the stopped dispute and a screenshot of the negative 227.60 balance in my checking. This is very unprofessional oh this Casino. Bottom line i want a solution to all of this .

I had a payout declined from this casino due to "their records showing I have multiple accounts". This is completely false. I only have one account on this website, I was successfully verified after an extremely long process. They were happy to have me register, verify and deposit but as soon as I try withdraw they falsely accuse me of multiple accounts.

Hello. I registered on July 12, 2018 on the site kudoscasino.com. Won from Kudo's Casino on July 12th. As usual, I had to send all forms of verification and the ID and utility bill with my address. I submitted them 3 times. The last time on August 17 sent a utility bill translated into English by a certified translator. I received a letter with a statement that the documents had been transferred to the cashier for viewing. They will answer you directly if you need anything. To date, my winnings are still sitting and waiting for an exit. They do not respond to my letters. I do not understand the reasons. I hope you can help me.

Hello. I registered on July 12, 2018 on the website kudoscasino.com. Won. Received an email notification email stating that you need to pass verification. As usual, I had to send all the verification forms and the identifier and utility bill with my address. Last time on August 18th I received a letter stating that the document should be translated into English and sent for review. I did not find such information on the site that my documents should also be translated. After my next letter I received a reply that the account didn’t have a verification stage, and we already maintain contact with the risk group. To date, my winnings are still sitting and waiting for release. I do not quite understand this situation. I hope you can help me.

I requested a withdrawal of $1100.00 from my account and they declined my request telling me the maximum I can withdraw is $466.00. Can you help me in this situation?

I decided to try out Kudos Casino a few months ago. After a few losing deposits I decided to deposit $100 and try Blackjack. In a short time I built up my balance to several hundred dollars, eventually topping out at $1000, I decided to withdraw my funds. Veification process went very smooth no problems. Within a week I got 2 emails, first one said payment was authorized, short time later second email saying payment was processed. I contacted Kudos to get the timeframe as to when I could expect to get my check. I was told 7-10 business days, ok that was fine. After about 11 days or so I contacted Kudos to see if there was any information on tracking for my withdrawal. It was Tuesday November 28th, customer service told me my check was being dispatched today and that their “Withdrawal Team” would be contacting me later that day. About 2 hours after contacting Kudos that same morning I get an email saying their “Security Team” had determined that my IP address was the same as a group of players that had tried to defraud the casino in the past. As far as I know the IP address I have belongs strictly to the modem that Comcast supplied to me when I became a Comcast subscriber. So to clearify, I was able to register an account with Kudos, I was able to pass account verification, my withdrawal was authorized and then processed, and then after waiting 11 days for payment, they then come up with this unbelievable excuse not to pay me. If the IP address thing was real, shouldn’t a red flag have gone up early such as during account verification, or even registration of the account. I think it’s pretty clear what’s going on here, hopefully Kudos will realize the harm this can do to an online casino and admit a mistake was made and make good on winnings I won fair and square. Thanks The Pogg for any help you can provide with this situation. [EDIT]