JustCasino: 23 complaints filed in English across 2 platforms, 2 still open, disputed sums €10,000 · 724 CAD. Most of them are about withheld payouts (30%). Risk index 18.6. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.
Status unknown 17
Rejected 3
Under review 2
Resolved 1
Sources
Trustpilot 16Casino Guru 7
Complaints by month
06
07
08
09
10
Questions and answers
How many complaints are there about JustCasino?
The English-language record holds 23 complaints from 2 platforms, 2 of them without a resolution; 17 carry no status from the platform. The latest one is dated 2026-10-02.
What do players complain about?
Mostly withheld payouts — 30% of cases, then game fairness (26%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 23 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 18.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 23
02.10.2026TrustpilotWithheld payouts
I wouldn't use this online casino, they take months to do a "review" their online chat is always "offline" I deposited $
I wouldn't use this online casino, they take months to do a "review" their online chat is always "offline" I deposited $200 that was cancelled on their end, I've tried to get the refund but they never sent the correct info on getting the refund, so it got cancelled. Fast forward till now, they've ha
30.09.2026TrustpilotGame fairness
if i could give 0i would absoulte worst deadapins played here alottoonly have deadspins not one dwcentwin definately som
if i could give 0i would absoulte worst deadapins played here alottoonly have deadspins not one dwcentwin definately something up with this casino
22.09.2026TrustpilotOther
These mongrels use invasive pop ups that just won't delete and continue to pop up incessantly. Bunch of ratbags if you
These mongrels use invasive pop ups that just won't delete and continue to pop up incessantly. Bunch of ratbags if you want my opinion. Go away
20.09.2026TrustpilotVerification
...with other words, thay want all my data from my actual bank account, not even for registration, just like that and JU
...with other words, thay want all my data from my actual bank account, not even for registration, just like that and JUSTCASINO wrote:Dear Patrick,Thank you for contacting us in regards to the Deposit issue;Could you kindly provide a bank statement in PDF format covering the period from Sept
20.09.2026TrustpilotVerification
Next to impossible to win and if you do win they won't verify your identity I been sending everything im gonna contact f
Next to impossible to win and if you do win they won't verify your identity I been sending everything im gonna contact fbi and lawers man
18.09.2026TrustpilotBonus terms
DO NOT PLAY AT JUST CASINO — ABSOLUTELY TERRIBLE EXPERIENCEI have been playing with Just Casino for years, and my experi
DO NOT PLAY AT JUST CASINO — ABSOLUTELY TERRIBLE EXPERIENCEI have been playing with Just Casino for years, and my experience with them has gotten progressively worse. The way they treat loyal customers is honestly unacceptable.They have repeatedly blocked me from promotions and bonuses without provi
13.09.2026Casino GuruAccount blocks
JustCasino - Player’s account has been closed after winning.
The player from Germany requests assistance after JustCasino closed his account following a 24,000 EUR win and a pending withdrawal of 10,000 EUR. The casino refuses to provide a reference number for the withdrawal and lacks transparency regarding the status and timeframe for processing. He seeks his full game history, confirmation of his pending withdrawal, and the return of his remaining balance.The player from Germany requests assistance after JustCasino closed his account following a 24,000 EUR win and a pending withdrawal of 10,000 EUR. The casino refuses to provide a reference number for the withdrawal and lacks transparency regarding the status and timeframe for processing. He seeks his full game history, confirmation of his pending withdrawal, and the return of his remaining balance. Written by TomasComplaint Specialist Submitted: 13 Sep 2026 | Resolved : 15 Sep 2026Automatic translation:
12.09.2026TrustpilotGame fairness
Flucking rigged to the tilt. This is not gambling. Straight up theft and fraud stay fluck far away
Flucking rigged to the tilt. This is not gambling. Straight up theft and fraud stay fluck far away
08.09.2026Casino GuruOtherUnder review
Player’s winnings are confiscated by JustCasino.
Player’s winnings are confiscated by JustCasino. [Winnings dispute] — waiting_for_casinoguru
Player encounters betting anomaly while playing. [Other] — rejected_other
08.09.2026Casino GuruOtherRejected
Player's winnings of 1,470 CAD are confiscated.
Player's winnings of 1,470 CAD are confiscated. [Winnings dispute] — rejected
08.09.2026Casino GuruAccount blocksRejected
Player's account has been closed and winnings confiscated.
Player's account has been closed and winnings confiscated. [Account] — rejected
13.08.2026TrustpilotGame fairness
Stay the flu ck away from this criminal organization. I repeat do not play here whatsoever they are using hyper controll
Stay the flu ck away from this criminal organization. I repeat do not play here whatsoever they are using hyper controlled algorithms to determine before you press anything how badly you will lose. You cannot win anything here period. I've already foolishly lost more than 3 million to these fookers.
11.08.2026TrustpilotWithheld payouts
No playyyyyy no play they cancel Title: CAD 6,000 withdrawal has been pending for daysI am currently waiting for a CAD 6
No playyyyyy no play they cancel Title: CAD 6,000 withdrawal has been pending for daysI am currently waiting for a CAD 6,000 withdrawal from JustCasino.The withdrawal was requested on August 9, 2026, at approximately 3:04 PM, and it is still showing as Pending.This is not my first withdrawal, and my
04.08.2026TrustpilotWithheld payouts
When you deposit, you have to wager it 3 x your deposit even though you dont have a bonus. They wont let you withdraw an
When you deposit, you have to wager it 3 x your deposit even though you dont have a bonus. They wont let you withdraw and they have no costumer support. Be aware. Choose another site.
02.08.2026TrustpilotGame fairness
Total scam just takes your money without a withdrawal. Deposit over $600 in 3 days and no luck. By far the worst casino
Total scam just takes your money without a withdrawal. Deposit over $600 in 3 days and no luck. By far the worst casino site I've come across. Bought 5 bonus buy on sugar rush 1000 and nothing paid over $2.60 with 2 wins under 50 cents like come on 10 free spinz and gives you .26 cents. Very disappo
The player from British Columbia attempted to withdraw $724 after closing his account in May but faced ongoing delays and issues. Despite being told his refund had been processed and receiving a "successful" receipt, he never received the money and continued to encounter unresponsive support and irrelevant communication. We took over the case, contacted the casino for clarification, and the complaint was eventually marked as resolved by the player.
23.07.2026TrustpilotWithheld payouts
Tra$sh casino. Made a deposit without a bonus I won so I withdrew half and left half in the casino to play with. I get a
Tra$sh casino. Made a deposit without a bonus I won so I withdrew half and left half in the casino to play with. I get an email saying it was refused because I apparently need to play 3x my deposit amount before requesting a withdrawal. This has never happened to me on any other site? but whatever I
13.07.2026TrustpilotOther
Recently, over the past month, maybe 2, they have taken 12hrs to reply to any support tickets opened. The way they handl
Recently, over the past month, maybe 2, they have taken 12hrs to reply to any support tickets opened. The way they handle it and ask for information that they can clearly see on their side makes me think they dont know what they are doing. Have had this account for a year atleast and in the last 2