SupaCasi Casino— player complaints: 17 in English

17 Complaints

0 Last 30 days

1 Unresolved

79.6317761236d Last complaint

115.9 Risk index

€2,875 Disputed sum

SupaCasi Casino: 17 complaints filed in English across 2 platforms, 1 still open, disputed sums €2,875. Most of them are about withheld payouts (47%). Risk index 115.9. Texts below are the players' own words, as published on the source site; last complaint 2026-07-24.

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What players complain about

Withheld payouts 47% 8

Account blocks 12% 2

Bonus terms 12% 2

Verification 12% 2

Other 12% 2

Game fairness 6% 1

Status unknown 16 Unresolved 1

Sources

Trustpilot 16 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about SupaCasi Casino?

The English-language record holds 17 complaints from 2 platforms, 1 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-07-24.

What do players complain about?

Mostly withheld payouts — 47% of cases, then account blocks (12%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 115.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 17

24.07.2026 Casino Guru Game fairness Unresolved

SupaCasi Casino - Player's winnings are confiscated.

The player from Germany faced an issue with withdrawing his winnings from Supacasi after the casino deducted €2,875, citing a €25 limit on free bet winnings. He argued that the bonus terms did not specify this limit and claimed a breach of contract. The casino support was unhelpful in providing clarity. We reviewed the complaint and attempted to contact the casino directly, but no response was received. As a result, the complaint was closed as unresolved under our No Reaction Policy.

05.02.2026 Trustpilot Withheld payouts

Absolutely do not go on this site I thought it was good until you win and try to withdraw. I can't believe these scum ge

Absolutely do not go on this site I thought it was good until you win and try to withdraw. I can't believe these scum get away with it. I've also recently deposited €200 to my account and it never went in. The live chat is like talking to a 5 year old who can't spell. I am so disappointed in myself

06.09.2025 Trustpilot Withheld payouts

scamers i won up to 700 eu and could never cash it out this is the worst online casino i have ever seen no costomer sup

scamers i won up to 700 eu and could never cash it out this is the worst online casino i have ever seen no costomer support no nothing they just take your money win or lose doesnt metter

07.03.2025 Trustpilot Account blocks

This casino closed my gaming account without providing one specific reason what i would have breached for my account to

This casino closed my gaming account without providing one specific reason what i would have breached for my account to be closed. In addition they also stole all the money i had in account including funds which i deposited not only the winnings. Never ever use this casino if you want your money to

13.01.2025 Trustpilot Withheld payouts

Supacasi and other sportsbooks/casinos operated by Famagousta BV are scam sites. You can put money in, but you’ll never

Supacasi and other sportsbooks/casinos operated by Famagousta BV are scam sites. You can put money in, but you’ll never get it out. From maximum withdrawals limited to a miserly €500 right through to totally unnecessary and spurious ID demands the whole business ethos revolves around keeping hold of

29.12.2024 Trustpilot Withheld payouts

Stole at least £1000 from me.When I tried to withdraw, they quickly took the money from my account and said I can't with

Stole at least £1000 from me.When I tried to withdraw, they quickly took the money from my account and said I can't withdraw. They have refused to give me the money since then. Scam site! Scam site! Scam site!

19.10.2024 Trustpilot Withheld payouts

Basically a scam you cant withdraw and they make you lose 100% its just like giving these asian people you money so they

Basically a scam you cant withdraw and they make you lose 100% its just like giving these asian people you money so they can hire more children

05.07.2024 Trustpilot Withheld payouts

i wait almost 2 days to withdraw money just 330€ ( very small amount for casino) i see many bad comments just now i was

i wait almost 2 days to withdraw money just 330€ ( very small amount for casino) i see many bad comments just now i was late i hope is not true that they are liers

26.04.2024 Trustpilot Other

Scammers deposit money and they say I deposit nothing first time navah again full proof of deposit

12.04.2024 Trustpilot Bonus terms

This casino is a bloody joke won't be playing or making a deposit on here again. Has you click on bonus and deposit then

This casino is a bloody joke won't be playing or making a deposit on here again. Has you click on bonus and deposit then go into play but find out your bonus wasn't added then you Try and let them know about it and they won't even give you your bonus. Bloody joke. All they want you to do again is de

25.03.2024 Trustpilot Other

Took deposit from my bank account which did not show in my playing account. Numerous emails back and forth to try and re

Took deposit from my bank account which did not show in my playing account. Numerous emails back and forth to try and recover deposit with delaying tactics and asking for ridiculous confirmation documentation. Email received 2weeks ago stating that money owed had been refunded to my bank account but

16.03.2024 Trustpilot Verification

Won £1590 sent my documents which I can not get verified at all even though they are all legit . Stay wellllll clear con

Won £1590 sent my documents which I can not get verified at all even though they are all legit . Stay wellllll clear con artists - reporting to gambling commission . I don not know how they are even still operating !! Someone do something . People are loosing there hard earned money to these scammer

22.06.2023 Trustpilot Bonus terms

Attention please for this scam casinoI deposit 50 euro. Used welcome bonus sports 100%I won 175 euro after reach the wag

Attention please for this scam casinoI deposit 50 euro. Used welcome bonus sports 100%I won 175 euro after reach the wagerment. I have proves of this. I played day and night 5 days before i leaved on the other part or the world for visiting my girlfriend for 2 months ( relation distance) They knew t

06.05.2023 Trustpilot Verification

Don't gamble here. They will stall the verify of your documents and say "due to heavy load, it can take longer than 72 h

Don't gamble here. They will stall the verify of your documents and say "due to heavy load, it can take longer than 72 hours". This is bull and only bad excuses for them not to verify and pay out the money. Max withdrawal are also 500 euro. Take your money anywhere else tbh. Worst casino support EU.

15.03.2023 Trustpilot Withheld payouts

I were limited and then they deducted my winnings. I chargeback my money now up to the winnings i should get and get an

I were limited and then they deducted my winnings. I chargeback my money now up to the winnings i should get and get an online complaint at the police

31.05.2022 Trustpilot Withheld payouts

Stay away!! After some ridiculous verification demands, they still refuse to pay out my winnings.

29.04.2022 Trustpilot Account blocks

The casino suddenly locked my account despite the fact I was verified and already received multiple withdrawals due to "

The casino suddenly locked my account despite the fact I was verified and already received multiple withdrawals due to "security reasons". They did not give me an exact timeframe until the investigation is completed, and simply told me to be patient in the process. Also, they asked me for a document

How the risk index is calculated and how complaints are labelled — the method behind this section.