21bets Casino— player complaints: 12 in English

12 Complaints

0 Last 30 days

0 Unresolved

213.28005511436d Last complaint

— Risk index · no statuses

21bets Casino: 12 complaints filed in English across 1 platform. Most of them are about withheld payouts (42%). Texts below are the players' own words, as published on the source site; last complaint 2026-03-12.

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What players complain about

Withheld payouts 42% 5

Account blocks 17% 2

Verification 17% 2

Bonus terms 8% 1

Other 8% 1

Game fairness 8% 1

Status unknown 12

Complaints by month

Questions and answers

How many complaints are there about 21bets Casino?

The English-language record holds 12 complaints from 1 platform; 12 carry no status from the platform. The latest one is dated 2026-03-12.

What do players complain about?

Mostly withheld payouts — 42% of cases, then account blocks (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 12

12.03.2026 Trustpilot Game fairness

Totally the worst casino ever played! No chance they will let you win anything, don’t waste your time and money . Avoid

Totally the worst casino ever played! No chance they will let you win anything, don’t waste your time and money . Avoid at all cost

04.02.2026 Trustpilot Bonus terms

Terrible experience, stole my money ! Was did clear deposit of 50€ win in slots 1500€ made withdrawal 500€ they cancelle

Terrible experience, stole my money ! Was did clear deposit of 50€ win in slots 1500€ made withdrawal 500€ they cancelled due to missing documentation, i send them documents and and after they started to say i had active bonus and money is take from my account and putting back 50€ where they not ev

01.05.2025 Trustpilot Withheld payouts

TOOK my money, cant withdrawal my deposit beacuse of limit, after aksing for multiple documents they took my money witho

TOOK my money, cant withdrawal my deposit beacuse of limit, after aksing for multiple documents they took my money without exact reason.THE worst site and I can't believe they still work

08.04.2025 Trustpilot Withheld payouts

I played on 21bets.com from Sweden, using my normal connection – no VPN, no tools, no bonus abuse, nothing shady. Everyt

I played on 21bets.com from Sweden, using my normal connection – no VPN, no tools, no bonus abuse, nothing shady. Everything worked fine until I made a withdrawal request of €395.48.Shortly after, I received this email:"We would like to inform you that your withdrawal has been cancelled... due to th

13.01.2025 Trustpilot Other

abysmal customer service and broken deposits. made an account and tried to deposit. the money left my bank but the casin

abysmal customer service and broken deposits. made an account and tried to deposit. the money left my bank but the casino said the deposit had failed. contacted support and they just sent copy and paste answers stating that i made an error while adding my details and that i will receive my refund ba

22.05.2024 Trustpilot Verification

So i made an account. Sendt in the papers and when my account was FULLY verified, I made 5 deposits.At my first attempt

So i made an account. Sendt in the papers and when my account was FULLY verified, I made 5 deposits.At my first attempt of whitdraw they suddenly wanted me to verify my account AGAIN, even tough it was clearly verified from the start. And when I tried to verify again with the same papers they keep r

02.05.2024 Trustpilot Withheld payouts

It’s a big scam!No service at all!Don’t play here! You don’t get your money even if you fully verified!Big red flag! 🚩

24.03.2024 Trustpilot Account blocks

I was fully verified and I went to draw out my winnings and they closed my account without notice I have monies I can't

I was fully verified and I went to draw out my winnings and they closed my account without notice I have monies I can't get too, be careful with this company

24.02.2024 Trustpilot Withheld payouts

I joined the site and got fully KYC verified and got an email saying I was fully verified and can now enjoy all the site

I joined the site and got fully KYC verified and got an email saying I was fully verified and can now enjoy all the site has to offer I played on a slot and one s large amount of money so decided to withdraw after waiting a day for processing I checked my account to see all my money had been voided

18.12.2023 Trustpilot Withheld payouts

Avoid. Same experience as below. First long verification process which ends up with some issue on terms and conditions.B

Avoid. Same experience as below. First long verification process which ends up with some issue on terms and conditions.Bottom line I was not able to withdraw anything and money now in better pockets for someone in Curacao.

18.05.2023 Trustpilot Account blocks

Be very careful about this bookie. First it took ages for them to verify my account. After weeks I got a mail where they

Be very careful about this bookie. First it took ages for them to verify my account. After weeks I got a mail where they told me that they had confiscated all of my winnings. They never told me why.

24.04.2023 Trustpilot Verification

Has anyone actually been able to withdraw money? I have provided all the verification documents stated in the FAQ, back

Has anyone actually been able to withdraw money? I have provided all the verification documents stated in the FAQ, back and front of bank card, back and front of ID (driver's license), proof of address (electricity bill), and a bank statement with IBAN and BIC.Tried to withdraw money but it was reje

How the risk index is calculated and how complaints are labelled — the method behind this section.