JustCasino: 23 complaints filed in English across 2 platforms, 2 still open, disputed sums €10,000 · 724 CAD. Most of them are about withheld payouts (30%). Risk index 18.6. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.
Status unknown 17
Rejected 3
Under review 2
Resolved 1
Sources
Trustpilot 16Casino Guru 7
Complaints by month
06
07
08
09
10
Questions and answers
How many complaints are there about JustCasino?
The English-language record holds 23 complaints from 2 platforms, 2 of them without a resolution; 17 carry no status from the platform. The latest one is dated 2026-10-02.
What do players complain about?
Mostly withheld payouts — 30% of cases, then game fairness (26%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 23 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 18.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 23
10.07.2026TrustpilotGame fairness
Completely fraudulent criminal organization who uses sinister algorithms to rig games that are so blatantly obvious. Cas
Completely fraudulent criminal organization who uses sinister algorithms to rig games that are so blatantly obvious. Case in point if down to your very last hand in blackjack dealer will ÀLWAYS get ace as a final card whether that's blackjack or an ace to 1up your hand. Always. Experienced it litera
29.06.2026TrustpilotWithheld payouts
Terrible customer service, I’m owed a 700$ refund. It’s been over 2 months. They took a month to respond and “approve” m
Terrible customer service, I’m owed a 700$ refund. It’s been over 2 months. They took a month to respond and “approve” my request then sent my refund that was allegedly never processed by their own payment processor. They asked me for a month worth of bank statements instead of simply checking in th
26.06.2026TrustpilotOther
I have 2 friends who recommended Justcasino.io to me. They both have withdrew their winnings several times with absolute
I have 2 friends who recommended Justcasino.io to me. They both have withdrew their winnings several times with absolutely NO issues, no documentation requests, no I'd check, nothing. So that sealed the deal for me,and I signed up. Playing the slots was great, and I made about 3 separate small depos
