IceCasino— player complaints: 12 in English

Player's account has not been closed as requested. [Account] — waiting

Player’s withdrawal is delayed and contradictory information received. [Withdrawal] — waiting

Player is facing issues with self-exclusion request. [Self-exclusion] — waiting

Player’s winnings haven’t been received yet. [Winnings dispute] — waiting_for_casino

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The complaint was resolved after he marked it as resolved using the dedicated button. We then closed the case as resolved in our system based on his confirmation.The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The complaint was resolved after he marked it as resolved using the dedicated button. We then closed the case as resolved in our system based on his confirmation. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 | Resolved : 03 Sep 2026Automatic translation:

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Aug 2026 Automatic translation:

The player from Mauritania had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. He said a previous withdrawal request had been rejected without a clear reason, and a new request had remained pending, so he asked us to intervene and pressure the casino to process his winnings. The complaint was now resolved after he confirmed the issue had been fixed, and we marked the case as resolved.The player from Mauritania had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. He said a previous withdrawal request had been rejected without a clear reason, and a new request had remained pending, so he asked us to intervene and pressure the casino to process his winnings. The complaint was now resolved after he confirmed the issue had been fixed, and we marked the case as resolved. Written by JeanCasino Analyst & Complaint Specialist Submitted: 13 Aug 2026 | Resolved : 14 Aug 2026Automatic translation:

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= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Poland requested a PLN 400 withdrawal from ICE Casino on June 4, 2026, but had not received the funds despite the withdrawal being marked as “successful.” After multiple inquiries to customer service, the player received only generic responses, with no updates on the payment status or the reason for the delay. The player provided the requested transaction details to the casino, but the issue remained unresolved. Due to the player’s lack of response to further messages and reminders from the Complaints Team, the complaint was closed for the moment without resolution. The player retained the option to reopen the complaint in the future if they resumed communication. We later reopened the case at the player’s request, and it was then marked as resolved after the player confirmed the withdrawal issue had been settled.

I figured I’d try it out for a laugh, but after a couple of nights I was just cranky. The games never pay, the wins are peanuts, and the whole site feels like it’s built to bleed you dry

My GF today made a whitdrawal at icecasino.com, around 900 euro. She had 1100 euro on the account. The 900 was deducted from her account, according to the statement, but only around 23 euro was left there. She contacted support, who told her, since she had lost some deposits fast, she would be penalized, and deducted 20% of the whitdrawal. Yes, the deposits must be wagered 2x not to be deducted, and old deposits counts too ??? So in reality, she is beeing punished for loosing her deposits to fast, 20% of the whitdrawal. <br> Me and her have been playing casinos for over 10 years now, and never had any other casinos do this. Sure, many casinos have fees, we have no problems whit that, but a fee for loosing ur money to fast is just wierd. So she lost 200 euro becouse of old deposits, she lost to fast. <br> She had 3 deposits that day, 100 euro each, so the turnover for those would be 600 euro. She had a turnover way above that, but older deposits counts too.<br> <br> Then i think the logic should be on deposit bonus aswell, deposit 100 euro, get 200 euro, turnover 50x, if you do not make the turnover, the wagering/turnover should be applied to ur next none bonus deposit aswell.<br> <br> So folks, if you like too be kicked in the ass for loosing ur deposit too fast, icecasino will help you whit that.<br> <br> She has decided she dosnt like to be kicked in the gut for loosing to fast, so she will now be playing at another casino, a place where she is not penalized for loosing to fast LOL