Alawin Casino— player complaints: 10 in English
10
Complaints
0▼
Last 30 days · was 3
6
Unresolved
33.520793959688d
Last complaint
69.8
Risk index
10%
Resolved · of 10 with a known status
80%
Withheld payouts among those
€19,701 · $200
Disputed sums
Alawin Casino: 10 complaints filed in English across 1 platform, 6 still open, disputed sums €19,701 · $200. Most of them are about withheld payouts (80%). Risk index 69.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
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What players complain about
Withheld payouts
80%
8
Other
20%
2
Unresolved 5
Closed, no outcome 3
Resolved 1
Under review 1
Complaints by month
07
08
09
Questions and answers
How many complaints are there about Alawin Casino?
The English-language record holds 10 complaints from 1 platform, 6 of them without a resolution. The latest one is dated 2026-09-08.
Does Alawin Casino resolve complaints?
Of 10 complaints where the platform recorded a status, 10% were resolved, 60% remain open and 0% were rejected as groundless, 30% were closed without an outcome. Withheld payouts account for 80% of them.
What do players complain about?
Mostly withheld payouts — 80% of cases, then other (20%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 10 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 69.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 10
08.09.2026
Casino Guru
Withheld payouts
Unresolved
Player's withdrawal has been delayed and remains unresolved.
Player's withdrawal has been delayed and remains unresolved. [Withdrawal] — no_react_reg_bad
22.08.2026
Casino Guru
Other
Unresolved
Player’s deposits are being confiscated.
Player’s deposits are being confiscated. [Deposit] — fail_self_exclusion
22.08.2026
Casino Guru
Withheld payouts
Under review
Player's withdrawal has been delayed and remains unresolved.
Player's withdrawal has been delayed and remains unresolved. [Withdrawal] — waiting_for_casino
06.08.2026
Casino Guru
Withheld payouts
Unresolved
Alawin Casino - Player claims that payment has been delayed.
The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. He later reported that Alawin Casino had repeatedly blocked his KYC verification by rejecting submitted documents, requesting impossible or contradictory proof, and keeping his three withdrawals of €500 pending for weeks. We contacted the casino several times and asked for clarification, but it provided no substantial explanation for the repeated document rejections or the incomplete verification. As the casino had failed to cooperate meaningfully and had not justified the confiscation of his balance, we closed the complaint as unresolved.
17,529 EUR
Source ↗
04.08.2026
Casino Guru
Withheld payouts
Unresolved
Alawin Casino - Player's withdrawal has been delayed and remains unresolved.
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100 USD
Source ↗
31.07.2026
Casino Guru
Other
Unresolved
Alawin Casino - Player’s deposits are being confiscated.
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100 USD
Source ↗
22.07.2026
Casino Guru
Withheld payouts
Closed, no outcome
Alawin Casino - Player claims that payment has been delayed.
The player from Italy had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player had provided evidence from his bank indicating that the casino had not sent the funds despite claims otherwise. After the recommended 14-day waiting period had passed, the player was asked for an update but did not respond. Due to the lack of response, the complaint was closed without further investigation or resolution at that time.
280 EUR
Source ↗
17.07.2026
Casino Guru
Withheld payouts
Closed, no outcome
Alawin Casino - Player’s withdrawals are delayed.
The player from Spain had made multiple withdrawal requests totaling €1,400 from Alawin casino, but they remained under review beyond the promised processing time of 3 business days. He was unable to verify his account despite messages stating it was unnecessary and found it impossible to communicate through chat. The player received partial payments but experienced repeated delays and unfulfilled promises from casino agents regarding the remaining withdrawals. After 15 days without full payment, he canceled the withdrawal and lost the funds through further gameplay. We were unable to pursue the complaint further since the withdrawals were canceled and the funds used, and therefore the casino was not held responsible for subsequent losses.
1,400 EUR
Source ↗
04.07.2026
Casino Guru
Withheld payouts
Closed, no outcome
Alawin Casino - Player’s withdrawal has been delayed.
The player from Italy had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. We had explained that withdrawal delays could occur due to pending KYC verification or high withdrawal volumes and had advised patience while cooperating with the casino. We had also informed him that if the withdrawal was not received within 14 days after approval, we would intervene. The complaint was closed to avoid duplication, and assistance continued in the original complaint thread.
280 EUR
Source ↗
02.07.2026
Casino Guru
Withheld payouts
Resolved
Alawin Casino - Player's withdrawal is delayed.
The player from Spain experienced a delay in receiving his withdrawal from Revolut and was concerned about upcoming payments to lenders. We explained that withdrawal processing could take up to 14 days due to KYC verification or a high volume of requests and advised patience. The player waited several business days and eventually confirmed that the issue was resolved. The complaint was closed after the player marked it as resolved, with no further intervention needed.
212 EUR
Source ↗
How the risk index is calculated and how complaints are labelled — the method behind this section.
