Coolbet: 32 complaints filed in English across 2 platforms, 8 still open, disputed sums €4,994. Most of them are about other (34%). Risk index 117.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
The English-language record holds 32 complaints from 2 platforms, 8 of them without a resolution; 24 carry no status from the platform. The latest one is dated 2026-09-08.
What do players complain about?
Mostly other — 34% of cases, then bonus terms (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 32 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 117.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 32
02.06.2026TrustpilotWithheld payouts
rigged for sure + difficult to withdraw money. only sports betting is ok, if you exclude the withdrawing horror.
rigged for sure + difficult to withdraw money. only sports betting is ok, if you exclude the withdrawing horror.
29.05.2026TrustpilotBonus terms
Cool way to scam you. Unreal bonus rules. Closed my account and oh wow, they were holding 1000 euros of my money, there
Cool way to scam you. Unreal bonus rules. Closed my account and oh wow, they were holding 1000 euros of my money, there was no info about it, didnt show it on my account. Once you want to withdraw your money they will make it as hard as possible. Do not play in this site, you will lose all your mone
12.05.2026TrustpilotAccount blocks
Made a bet that was winning, and suddenly coolbet decided to block my account so I couldnt get my winnings.When I tried
Made a bet that was winning, and suddenly coolbet decided to block my account so I couldnt get my winnings.When I tried to get in contact, I only got robot answers from them. They were not trying to co operate and help me as a customer. Felt like they were against me. Not recommending this site to a
15.04.2026TrustpilotOther
Bonuses suck the customer service is pretty bad and props have the lowest odds in Canada search elsewhere
Bonuses suck the customer service is pretty bad and props have the lowest odds in Canada search elsewhere
14.04.2026TrustpilotOther
Support is useless. Dont trust this site anymore. Stay away!
Support is useless. Dont trust this site anymore. Stay away!
22.03.2026TrustpilotBonus terms
Scam site, they dont give any bonus to loyal customers, don’t use this site, if you want bonuses based on your loyality
Scam site, they dont give any bonus to loyal customers, don’t use this site, if you want bonuses based on your loyality and activity
13.03.2026TrustpilotAccount blocks
I had used this service on and off in the past. After returning recently, I happened to win some money and decided to wi
I had used this service on and off in the past. After returning recently, I happened to win some money and decided to withdraw it. I expected the process to be simple, but instead my account was restricted and temporarily locked. This happened even though I had already submitted every document they
26.02.2026TrustpilotOther
Terrible pending bets for hours noone answers from customer support waiting in queue at same position for hours
Terrible pending bets for hours noone answers from customer support waiting in queue at same position for hours
24.02.2026TrustpilotWithheld payouts
Min upplevelse av Coolbet har varit genomgående mycket dålig. Kundservicen är extremt rörig, långsam och ger motsägelsef
Min upplevelse av Coolbet har varit genomgående mycket dålig. Kundservicen är extremt rörig, långsam och ger motsägelsefull information. Det känns som att ingen riktigt vet vad som gäller, och man får olika svar beroende på vem man pratar med.Det största problemet uppstod när jag ville ta ut pengar.
13.02.2026TrustpilotBonus terms
Coolbet withhold all funds, deposited and bonus amounts until 6x original deposit aamount has been wagered at minimum 1.
Coolbet withhold all funds, deposited and bonus amounts until 6x original deposit aamount has been wagered at minimum 1.5 odds. So if you win a bet at under 1.5 odds with your own deposited money, they do not pay winnings.Basically a con betting site. Avoid at all cost
07.02.2026TrustpilotGame fairness
pre-determined spins , skip this bullshit , if you win your money is on your account before the first wheelspin even sto
pre-determined spins , skip this bullshit , if you win your money is on your account before the first wheelspin even stopped LMAO
05.02.2026TrustpilotWithheld payouts
Won’t issue me a fair refund. Chat support leave every time I contact, don’t make the same mistake of me choose another
Won’t issue me a fair refund. Chat support leave every time I contact, don’t make the same mistake of me choose another service these people are shady.
