Casumo — player complaint #5638, 2026-03-04: withheld payouts
Casumo: a player complaint filed on 2026-03-04, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Deposited £200 and then my account was suddenly paused!? I was told to contact customer support to unlock my account only for them to tell me there is nothing they can do and they cannot tell me how long it will take for my account to be accessible again. I have been through all the security identity verifications before and everything has been verified accordingly. This time however they decided to let me deposit my £200 and now wont let me have access to it or tell me if and when i mite have access to it. I asked customer support if it could take weeks or months etc and they just said they don't know, so my money has basically been stolen at the moment!!
